Hi LCB'ers,
Our tester paid a visit to a non-US-friendly place, Bonanzino Casino. He deposited in BTC, played some games, and then attempted to cash out, again in BTC. Highlights:
- Tester of the day: perobet
- Registration: August 30, 2024
- KYC: an image of the passport and utility bill uploaded on August 30, 2024
- Deposit of 0.00285591 BTC/ USD 168.60 made on August 30, 2024
- Withdrawal request of USD 50 in BTC submitted on September 1, 2024
- The tester received USD 49.44/ 0.00085183 BTC on the same day
Bonanzino Casino boldly claims to promise a unique and exceptional online gaming experience. We could not resist investigating whether they really mean it, so we tasked a tester to put it under a microscope. This is what he shared with us!
Registration and KYC
Multi-step yet maximally simple registration procedure was finished rapidly by typing in some basic personal information. Having entered all the necessary data, the tester verified his e-mail as well.
To ensure an efficient processing of transactions, especially withdrawals, he made sure to finish KYC as well. The tester uploaded an image of his passport. Upon contacting the live chat support department, he was told that proof of address is required as well.
Speaking of live chat support, the tester also inquired whether wagering requirements for bonus-free deposits need to be met before withdrawal is possible. However, the agent didn’t respond to that.
Deposit
Following successful registration and ID verification the tester deposited 0.00285591 BTC/ USD 168.60. Due to Bitcoin value fluctuations, the sum that appeared on his casino balance was slightly different, amounting to USD 165.88.
Remember the question the tester submitted to the support department regarding wagering requirements? As no answer arrived in the meantime, he reached out to live chat once again, but, oh, what a surprise, they failed to respond- AGAIN!
To fund the account, players can use VISA, MasterCard, and Maestro, then Interac, Neteller, and a couple of more e-wallets, as well as versatile cryptocurrencies, such as Bitcoin, Litecoin, Ethereum, and others. Only one payment method can be registered at a time.
The minimum deposit amount depends on the method selected, but kindly note that when comparing different pages on the casino’s official website, players shall notice that the information is not corresponding.
Gameplay and KYC
Sweetening up his gaming session the tester first played Bonanza Billion by BGaming.
While playing the game, the tester noticed that the response from customer support arrived- AN HOUR AFTER HE POSTED IT. The agent noted that deposits without a bonus need to be wagered once, and also provided the e-mail address for submitting a proof of address.
The tester paused his gaming session to send a utility bill and then went on to play Book of Rampage: A Moonlight Tale by Spinomenal and Birds on a Wire by Thunderkick.
Withdrawal
When the sum on his balance was down to slightly over USD 50 the tester decided to make a withdrawal request. However, when he tried to submit one, he was informed that such action was not possible due to an active balance on his account.
He remembered unticking the bonus box while registering, so to find out what was going on, he contacted the live chat support. No response arrived so he reached out to them a day later.
Once again, live chat support didn’t bother to respond, so he switched to e-mail.
Quite unexpectedly, this turned out to be a more efficient option, as the response arrived 40 minutes later. The tester was instructed to cancel the FS bonus on his balance, after which he was able to place a withdrawal request.
The tester requested to withdraw USD 50 in Bitcoin on September 1, 2024 and received the funds on the same day. The sum he was credited amounted to USD 49.44/ 0.00085183 BTC.
As far as mentioned in the terms, only one withdrawal can be submitted per week, more frequent withdrawals will incur a transaction fee.
Cashouts are usually returned via the same method as the one used for depositing. Only one withdrawal request can be processed per 24 hours.
The minimum amount to cash out is USD 20, whereas the maximum per day, week, and month are USD 2,000, USD 5,000 and USD 15,000 respectively.
Conclusion
What a turbulent journey!
The fact that the tester managed to withdraw is great, but poor live chat customer support sevices shouldn’t be overlooked. It’s undoubtedly a notable weakness that could use some significant improvement, if, of course, Bonanzino Casino cares about customer satisfaction at all.
Stay tuned for more first-hand insights from our testers & gamble responsibly!
Full report: https://lcb.org/news/bonanzino-casino-test-report-successful-withdrawal-of-usd-50-in-btc-despite-unresponsive-customer-support
Zdravo LCB'ers,
Naš tester je posetio mesto koje nije pogodno za SAD, kazino Bonanzino. Deponovao je u BTC, odigrao neke igre, a zatim pokušao da unovči, ponovo u BTC. Najvažnije:
- Tester dana: perobet
- Registracija: 30.08.2024
- KIC: slika pasoša i računa za komunalne usluge učitano 30. avgusta 2024.
- Depozit od 0,00285591 BTC/ USD 168,60 napravljen 30. avgusta 2024.
- Zahtev za povlačenje od 50 USD u BTC-u podnet 1. septembra 2024
- Tester je istog dana primio 49,44 USD/0,00085183 BTC
Bonanzino kazino hrabro tvrdi da obećava jedinstveno i izuzetno iskustvo igranja na mreži. Nismo mogli da odolimo da ne istražimo da li to zaista misle, pa smo zadužili testera da ga stavi pod mikroskop. Ovo je podelio sa nama!
Registracija i KIC
Višestepena, ali maksimalno jednostavna procedura registracije je brzo završena upisivanjem nekih osnovnih ličnih podataka. Nakon što je uneo sve potrebne podatke, tester je potvrdio i svoju e-poštu.
Da bi osigurao efikasnu obradu transakcija, posebno povlačenja, pobrinuo se da završi i KIC. Tester je postavio sliku svog pasoša. Kada je kontaktirao odeljenje za podršku ćaskanja uživo, rečeno mu je da je potreban i dokaz adrese.
Govoreći o podršci za ćaskanje uživo, tester se takođe raspitao da li je potrebno da se ispune uslovi klađenja za depozite bez bonusa pre nego što je moguće povlačenje. Međutim, agent nije odgovorio na to.
Depozit
Nakon uspešne registracije i verifikacije lične karte, tester je deponovao 0,00285591 BTC/ 168,60 USD. Zbog fluktuacija vrednosti bitkoina, suma koja se pojavila na njegovom kazinu bilansu je bila malo drugačija i iznosila je 165,88 USD.
Sećate se pitanja koje je tester postavio odeljenju za podršku u vezi sa zahtevima za klađenje? Kako u međuvremenu nije stigao nikakav odgovor, ponovo je došao do ćaskanja uživo, ali, oh, kakvo iznenađenje, nisu uspeli da odgovore - OPET!
Za finansiranje naloga, igrači mogu da koriste VISA, MasterCard i Maestro, zatim Interac, Neteller i još nekoliko e-novčanika, kao i raznovrsne kriptovalute, kao što su Bitcoin, Litecoin, Ethereum i druge. Istovremeno se može registrovati samo jedan način plaćanja.
Minimalni iznos depozita zavisi od izabranog metoda, ali imajte na umu da prilikom upoređivanja različitih stranica na zvaničnom sajtu kazina, igrači će primetiti da informacije ne odgovaraju.
Igranje i KIC
Zaslađivajući svoju sesiju igranja, tester je prvo igrao Bonanza Billion od BGaming-a.
Dok je igrao igru, tester je primetio da je stigao odgovor korisničke podrške- SAT NAKON GA JE OBJAVIO. Agent je napomenuo da se depoziti bez bonusa moraju kladiti jednom, a takođe je naveo i e-mail adresu za podnošenje dokaza o adresi.
Tester je pauzirao svoju sesiju igranja da bi poslao račun za komunalne usluge, a zatim je nastavio da igra Book of Rampage: A Moonlight Tale od Spinomenal i Birds on a Vire od Thunderkick.
Povlačenje
Kada je suma na njegovom saldu pala na nešto više od 50 USD, tester je odlučio da podnese zahtev za povlačenje. Međutim, kada je pokušao da podnese jedan, obavešten je da takva akcija nije moguća zbog aktivnog stanja na njegovom računu.
Setio se da je prilikom registracije poništio bonus kutiju, pa je da bi saznao šta se dešava, kontaktirao podršku za ćaskanje uživo. Nije stigao nikakav odgovor pa im se obratio dan kasnije.
Još jednom, podrška za ćaskanje uživo se nije potrudila da odgovori, pa je prešao na e-poštu.
Sasvim neočekivano, ovo se pokazalo kao efikasnija opcija, pošto je odgovor stigao 40 minuta kasnije. Tester je dobio instrukcije da poništi FS bonus na svom saldu, nakon čega je mogao da podnese zahtev za povlačenje.
Tester je zatražio da podigne 50 USD u Bitcoin-u 1. septembra 2024. i primio je sredstva istog dana. Suma koja mu je dodeljena iznosi 49,44 USD/0,00085183 BTC.
Koliko je navedeno u uslovima, može se izvršiti samo jedno povlačenje nedeljno, češća povlačenja će zahtevati naknadu za transakciju.
Isplate se obično vraćaju na isti način kao onaj koji se koristi za deponovanje. Samo jedan zahtev za povlačenje može se obraditi u toku 24 sata.
Minimalni iznos za isplatu je 20 USD, dok je maksimalni po danu, sedmici i mesecu 2.000 USD, 5.000 USD i 15.000 USD respektivno.
Zaključak
Kakvo turbulentno putovanje!
Činjenica da je tester uspeo da se povuče je odlična, ali ne treba zanemariti lošu korisničku podršku za ćaskanje uživo. To je nesumnjivo primetna slabost koja bi mogla koristiti neko značajno poboljšanje, ako, naravno, Bonanzino Casino uopšte brine o zadovoljstvu kupaca.
Pratite nas za još uvida iz prve ruke od naših testera i kockajte se odgovorno!
Kompletan izveštaj: https: //lcb.org/nevs/bonanzino-casino-test-report-successful-vithdraval-of-usd-50-in-btc-despite-unresponsive-customer-support
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