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This time the tested online hab was GoldenLady Casino. Sadly, the tester's cashout request has been pending since March 21st 2022. Briefly:
Tester of the casino:Bubbles12
Date of registering: WED, February 23rd 2022
Deposit: $200 or 0.0052 BTC via Coinbase on FRI, February 25th 2022
Account verification: None
Withdrawal: Request of $310.00 pending since March 21st 2022
Hello and welcome for another great new casino test report!
My name is Natasha and I’m here to share some important news about testing GoldenLady Casino, a brand whose online history dates back to 2013. In case it has caught your attention, get ready to be knocked for six as there are a bunch of reasons to bypass this place, possibly for good.
As you can see, the payout is still an issue, so let’s see where things hit the skids.
REGISTRATION
Our tester registered as planned, on 23 February, 2022. To create an account at this place, you must provide an email address, username and password as your first step. The next two require a title, first name, last name, birth date, and mobile phone but to complete the initiation process you must add a ZIP code, currency, city, country and a secret question with answer for security reasons.
Bubbles12 ran across the first problem after registering, when she discovered that the cashier is not responding, so she decided to contact live chat and see how to fix it.
DEPOSITING
After getting in touch with a customer service representative on live chat to explain the persisting error with the cashier, our tester was asked to send a screenshot via email for further help.
The first solution to the problem followed after a couple of minutes, where it was suggested to reset the browser, delete history, and make sure no VPNs (virtual private networks) are being used.
Although it didn’t solve the issue on that day, Bubbles12 visited the cashier once more on Friday, February 25th 2022 and managed to make a deposit of €200 in Bitcoin.
Since the problem with depositing was solved, our player jumped into action and started browsing the lobby to find her favorite games from Betsoft, RIVAL, Tom Horn Gaming and Fresh Deck Studios.
There are around 9+ different ways to fund the account once registered as a member. Depositing a minimum at this place is capped at €25 per transaction, while the maximum stands at €500. The situation is slightly different for cryptocurrencies as there is no limit to how much a player can deposit. The minimum for Bitcoin, Litecoin, Ripple, and Dogecoin is €25.
If you’re still not into cryptocurrencies, check how you can use Bitcoin as a payment method at online casinos by taking aa look at our tutorial. It’s really great and self-explanatory!
GAMING
When it comes to playing slots, Bubbles12 started with Witches of Salem, but soon continued to explore with Scary Rich 2, Wrath of Medusa and Chariots of Fire.
When her funds reached €140, Bubbles12 tried to withdraw her money for the first time. That same problem with the non-responding cashier prevented her from requesting the desired amount, so she contacted live chat support once again to inquire further.
The agent used this opportunity to offer some bonuses and told her that she can send in documents to verify her account once the withdrawal is pending.
Bubbles12 continued to play and picked Rise of Poseidon as her next favorite. The biggest win happened while having fun with RIVAL’s biggest hits, such as Future Fortunes and Queen of Hearts.
She also tried to break some personal records by playing Merlin’s Mystical Multipliers, Diggin’ Deep, Big Cash Win, Reel Crime Stealing Christmas, 7th Heaven and Ten Times Wins, but no luck.
WITHDRAWAL
Our tester tried to make a withdrawal via Bitcoin on February 25th 2022. After playing several slot games, Bubbles12 earned €310.81 in total, so it was the right time to check out casino’s cashout policy and speed.
While the minimum amount for cashing out at GoldenLady Casino is just €10, the maximum is capped at merely €1000.
To request a withdrawal, players must enter the amount they want to withdraw, but our tester only received a pop-up message stating her payout request was “greater than the withdrawal balance.”
She contacted customer support to ask for help but was only advised to log out and log in again.
Since the usual approach didn’t help, a casino rep asked Bubbles12 to request a lower amount and try with €300 instead or even divide the payout in two!
Nothing worked. Even logging in and out for the fifth time or sending a screenshot to the casino.
Our tester’s concerns about being scammed grew when the rep said that he hadn’t received any email but forwarded the issue to the accounting department.
Our tester’s withdrawal request of €310 was first submitted on Friday, February 25th, 2022.
After being totally neglected by the casino’s customer support, our player tried to withdraw her money on February 28th 2022 but ran across the recurring problem with the loading cashier again.
She tried to pull out the funds once more on March 2nd, 8th and 18th 2022, but the agents kept telling her the usual excuses like: “the team is looking into it” and “reset your browser, clear history and try again.”
After that chat, no further answers followed that would solve the issue with the cashier. Her payout is still not received or even worse – not being processed by the casino. It’s been more than 60 days since her first attempt.
UPDATE: After contacting the casino rep via LCB, our tester was emailed by the casino on May 9, apologizing for the payout delay and asking for an updated Bitcoin address to be sent to the support department. After providing the address as requested, the tester received the money on May 10, in the amount of 0.009399 BTC.
CONCLUSION
As our report reveals, registering, depositing, and playing at GoldenLady Casino works. Requesting a withdrawal at this place, however, is a whole different story.
What are your thoughts on GoldenLady Casino? Tells us in the comments below and stay tuned for our upcoming reports!
Ovog puta testirani onlajn hab bio je GoldenLadi Casino. Nažalost, zahtev testera za isplatu je na čekanju od 21. marta 2022. Ukratko:
Tester kazina:Bubbles12
Datum registracije: SRE 23.02.2022
Depozit: $200 ili 0,0052 BTC preko Coinbase-a u petak, 25. februara 2022.
Verifikacija naloga: nema
Povlačenje: Zahtev od 310,00 dolara na čekanju od 21. marta 2022
Zdravo i dobrodošli za još jedan sjajan novi izveštaj o testu kazina!
Zovem se Nataša i ovde sam da podelim neke važne vesti o testiranju GoldenLadi kazina, brenda čija onlajn istorija datira još od 2013. U slučaju da vam je privukla pažnju, pripremite se da dobijete šest, jer postoji gomila razloga da zaobiđemo ovo mesto, možda zauvek.
Kao što vidite, isplata je i dalje problem, pa hajde da vidimo gde su stvari klizile.
REGISTRACIJA
Naš tester se registrovao kako je planirano, 23. februara 2022. Da biste kreirali nalog na ovom mestu, morate da unesete adresu e-pošte, korisničko ime i lozinku kao prvi korak. Sledeća dva zahtevaju titulu, ime, prezime, datum rođenja i mobilni telefon, ali da biste dovršili proces pokretanja, morate dodati poštanski broj, valutu, grad, državu i tajno pitanje sa odgovorom iz bezbednosnih razloga.
Bubbles12 je naišao na prvi problem nakon registracije, kada je otkrila da blagajnica ne reaguje, pa je odlučila da kontaktira live chat i vidi kako da to reši.
DEPOZITANJE
Nakon što je stupio u kontakt sa predstavnikom korisničke službe u ćaskanju uživo kako bi objasnio upornu grešku sa blagajnikom, od našeg testera je zatraženo da pošalje snimak ekrana putem e-pošte za dalju pomoć.
Prvo rešenje problema usledilo je nakon nekoliko minuta, gde je predloženo resetovanje pretraživača, brisanje istorije i uveravanje da se ne koriste VPN (virtuelne privatne mreže).
Iako nije rešio problem tog dana, Bubbles12 je još jednom posetio blagajnu u petak, 25. februara 2022. i uspeo da napravi depozit od 200 evra u bitkoinima. Pošto je problem sa deponovanjem rešen, naša igračica je skočila u akciju i počela da pretražuje predvorje kako bi pronašla svoje omiljene igre od Betsofta, RIVAL-a, Tom Horn Gaming-a i Fresh Deck Studios-a.
Postoji oko 9+ različitih načina za finansiranje računa nakon registracije kao člana. Minimum depozita na ovom mestu je ograničen na 25 € po transakciji, dok je maksimum na 500 €. Situacija je malo drugačija za kriptovalute jer nema ograničenja koliko igrač može da deponuje. Minimum za Bitcoin, Litecoin, Ripple i Dogecoin je 25 €.
Ako još uvek ne volite kriptovalute, pogledajte kako možete da koristite Bitcoin kao način plaćanja u onlajn kockarnicama tako što ćete pogledati naš vodič. Zaista je sjajno i samo po sebi razumljivo!
GAMING
Kada je reč o igranju slotova, Bubbles12 je počeo sa Vitches of Salem, ali je ubrzo nastavio da istražuje sa Scari Rich 2, Vrath of Medusa i Chariots of Fire. Kada su njena sredstva dostigla 140 evra, Bubbles12 je prvi put pokušala da podigne njen novac. Isti problem sa blagajnikom koji se nije javio sprečio ju je da zatraži željeni iznos, pa je još jednom kontaktirala podršku za ćaskanje uživo da se raspita dalje.
Agent je iskoristio ovu priliku da ponudi neke bonuse i rekao joj da može da pošalje dokumente za verifikaciju svog računa kada je povlačenje na čekanju. Bubbles12 je nastavila da igra i izabrala Rise of Poseidon kao svog sledećeg favorita. Najveća pobeda dogodila se dok ste se zabavljali uz najveće hitove RIVAL-a, kao što su Future Fortunes i Kueen of Hearts.
Takođe je pokušala da obori neke lične rekorde igrajući Merlin's Mistical Multipliers, Diggin' Deep, Big Cash Vin, Reel Crime Stealing Christmas, 7th Heaven i Ten Times Vins, ali bez uspeha.
POVLAČENJE
Naš tester je pokušao da izvrši povlačenje putem Bitcoin-a 25. februara 2022. Nakon igranja nekoliko slot igara, Bubbles12 je ukupno zaradio 310,81 €, tako da je bio pravi trenutak da proverimo politiku isplate i brzinu kazina.
Dok je minimalni iznos za isplatu novca u GoldenLadi kazinu samo 10 €, maksimalni je ograničen na samo 1000 €.
Da bi zatražili povlačenje, igrači moraju da unesu iznos koji žele da povuku, ali naš tester je dobio samo iskačuću poruku u kojoj se navodi da je njen zahtev za isplatu „veći od bilansa za povlačenje“.
Kontaktirala je korisničku podršku da zatraži pomoć, ali joj je samo savetovano da se odjavi i ponovo prijavi.
Pošto uobičajeni pristup nije pomogao, predstavnik kazina je zamolio Bubbles12 da zatraži manji iznos i pokuša sa 300 evra umesto toga ili čak podeli isplatu na dva dela! Ništa nije uspelo. Čak i prijavljivanje i odjavljivanje po peti put ili slanje snimka ekrana u kazino.
Zabrinutost našeg testera da će biti prevarena porasla je kada je predstavnik rekao da nije primio nikakvu e-poštu, već je prosledio problem računovodstvu. Zahtev našeg testera za povlačenje od 310 evra je prvi put podnet u petak, 25. februara 2022.
Nakon što ju je korisnička podrška kazina potpuno zanemarila, naša igračica je pokušala da podigne svoj novac 28. februara 2022, ali je ponovo naišla na problem koji se ponavljao sa blagajnikom.
Pokušala je još jednom da izvuče sredstva 2., 8. i 18. marta 2022. godine, ali su joj agenti stalno govorili uobičajene izgovore poput: „tim to ispituje“ i „resetuj pregledač, obriši istoriju i pokušaj ponovo“.
Posle tog ćaskanja nisu usledili dalji odgovori koji bi rešili problem sa blagajnikom. Njena isplata još uvek nije primljena ili još gore – nije je obrađena u kazinu. Prošlo je više od 60 dana od njenog prvog pokušaja.
AŽURIRANJE: Nakon što je kontaktirao predstavnika kazina preko LCB-a, našem testeru je kazino 9. maja poslao e-poštu, izvinjavajući se zbog kašnjenja isplate i tražeći da se ažurirana Bitcoin adresa pošalje odeljenju za podršku. Nakon što je dao traženu adresu, tester je 10. maja primio novac u iznosu od 0,009399 BTC.
ZAKLJUČAK
Kao što naš izveštaj otkriva, registracija, deponovanje i igranje u GoldenLadi kazinu funkcioniše. Međutim, zahtevati povlačenje na ovom mestu je sasvim druga priča. Šta mislite o GoldenLadi kazinu? Recite nam u komentarima ispod i ostanite sa nama za naše predstojeće izveštaje!
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