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Hey LCB'ers,
5x wager requirement on straight deposits ? Let's see how TrustDice Casino handled out test procedures, and whether our tester managed to withdraw their winnings.
- Tester of the casino: Juggaloroscoe
- Date of registering: FRI, June 2nd, 2023
- Deposit: $200 in Bitcoin on FRI, June 2nd, 2023
- KYC: Not required for the withdrawal
- Withdrawal: Requested on TUE, June 6th but canceled due to unmet WR
In this video report, we bring you insights from not one, but two testers who were tasked to explore TrustDice Casino. Making this venture even more intriguing is the fact that this casino supposedly doesn’t welcome US players, yet our investigators, both US-based, managed to register, deposit, and play games. Was everything equally smooth for both of them when cashout time arrived? Stay tuned for a comprehensive TrustDice Casino video report and find out!
REGISTRATION
Call it a rule of thumb or whatever you like…
…but registration is usually one of those segments completed without much fuss, if any. None of our testers has ever experienced any issues while joining the casino. These tests weren’t exemptions from the rule either, which, truth be told, indeed is a surprise.
Here’s the thing: Even though the operator’s Terms explicitly say that the United States is among restricted jurisdictions, both of our US-based testers managed to create the account. The first tester registered on June 2, 2023, while the other signed up a bit less than two months later, on August 30, 2023.
DEPOSIT
Hoping that this phase of investigation will be equally uncomplicated as the initial…
…the testers went on to fund the account immediately after registering. The first tester replenished the account with $200 worth of BTC on June 2, 2023. Within moments, the money became visible on his casino account, so he could proceed to the next stage.
On the other hand, the second tester wasn’t as lucky. She deposited $250 in Bitcoin on August 30, 2023, but didn’t have the money credited to her casino balance immediately. An automatic bonus was applied to her deposit, so she needed to reach out to the support department and have it removed.
The communication with the customer support department wasn’t quite “flash-like”, as advertised on the landing page. It took an hour for money to reflect on her casino balance.
The minimum deposit amount is determined by the casino, whereas the maximum amount varies based on the chosen payment method. To be able to withdraw any winnings, a player needs to deposit at least 0.5 mBTC (0.0005 BTC) or other currency equivalents. Also, a consumer needs to wager the initial deposit amount 5x to become eligible for withdrawal of funds.
GAMES
Teamed up with several respectable content developers…
…TrustDice casino is home to all sorts of casino games, live games, dice games, crash games as well as sports and esports. That’s why our testers didn’t have problems finding the right adventures for themselves to explore.
Tester number one checked out Blockchain Megaways, Fire in the Hole, Starz Megaways, Elvis Frog in Vegas, Dragon Tribe, and Fortune Rabbit.
Tester number two played Sin City Nights, and Lord of the Sun.
WITHDRAWAL
Contrary to the rule of thumb involving the registration process…
…this is the stage where most players experience some issues, either due to high wagering requirements, incomplete ID verification, higher fees, or something along these lines.
On June 06, 2023, the first tester submitted a withdrawal request for .002 Bitcoin. Due to failing to meet the mandatory 5x wagering on his deposit, he had the request canceled on the same day. All there was left for him to do was to play the remaining funds and conclude his journey.
When the withdrawal time arrived, the first thing our second tester did was contacting the support department. As the progress of wagering requirements completion was nowhere to be found in the cashier, she inquired about that with a chat support representative.
It turned out that the deposit sum was wagered so she made a cashout request. On August 30, 2023, thirty minutes after submitting her request to withdraw her funds, our tester received $145.19 or 0.00537271 BTC.
According to the Terms, the maximum withdrawal amount approved to a player at TrustDice Casino is $5,000 per day, $15,000 per week, and $50,000 per month. Withdrawals are usually processed within an hour, but in some situations, it may take up to 48 hours.
None of our testers was required to verify identity, but the operator does have the right to ask a player to submit some documents for KYC purposes. In case one fails to complete it within 72 hours of being requested, the account will be blocked or closed.
CONCLUSION
As you can see, the first test failed, while the second had a happy ending, but a couple of burning questions still remain unanswered. How were testers able to bypass the country restrictions and register in the first place? Was it a coincidence or something else? If players from other restricted areas were to try the same experiment, would they be as lucky as our second tester?
All in all, players are advised to avoid experiments like that, as such actions often result in confiscated winnings. We hope this detailed video report helped you evaluate whether TrustDice Casino is the right place for you.
Always read the Terms and Conditions and gamble responsibly!
Full report: https://lcb.org/news/trustdice-casino-falls-short-as-tester-bypasses-restrictions-and-fails-to-withdraw-002-bitcoin
