BitSpin365 – Nit za podršku i žalbe

Hello LCB Community! 👋

I’m Nick, the Casino Manager at BitSpin365, and I’m excited to be here with you all.

At BitSpin365, we’re focused on giving players everywhere a smooth, exciting, and rewarding casino experience. From instant withdrawals to top-notch customer service and a variety of exciting bonuses, we work hard to make sure every player feels valued.

This thread is here as your direct line to me. Whether you have questions, feedback, or need assistance with anything related to BitSpin365, feel free to drop a message here or PM me anytime—I’m always available to help.

Looking forward to chatting with you all and making your experience with us even better. Let’s keep things transparent, fun, and engaging!

Cheers,
Nick

I deposited I have more screenshots I used usdt I'll. Include the transaction

Disputed amount: 16$

Kazino: Bitspin365

Case #: 2643

Welcome to LCB 

Welcome, nice to have you here

Welcome to the best gambling forum! 

Welcome to LCB bitspin365 Casino Representative! Thank you for signing up! 

Hello Mikeeeeb,

First of all, welcome to LCB!

Could you please provide us with more details about your case? What happened with your deposit?

Thank you.

This is my deposit

I met playthrough on a free spin bonus. My withdrawal was rejected, and support says I have multiple accounts linked to my primary account. I have only one account with my email address. My account is verified and I have withdrawn before.

Disputed amount: 20$

Kazino: Bitspin365

Case #: 2649

Hello Randip100,

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Also, could you please let us know if there’s a possibility that you registered with another email address as well?

Thank you.

Hi Mikeeeeb,

Thank you for reaching out. I've reviewed your account and noticed several attempts to make a deposit, but none were successful, and we haven't received any funds on our end.

If you have screenshots or additional details about the transaction, such as the crypto address, or confirmation status, please share them. I'll be happy to take another look and ensure everything is clear.

Looking forward to assisting you further. Have a great day!

Best Regards,
Nick

I submitted a complaint yesterday. I have asked for clarification on chat and by email. I have not been given any clarification. I don’t have more than one account, and I am not sure what they are referring to. I have attached their last email. I responded that do not have more than one account, asked for more information and told them I reported this to LCB.

Disputed amount: 20$

Kazino: Bitspin365

Case #: 2654

No, I only have one email address. 

Dear Randip100,

We are in contact with the casino rep regarding your issue. Please keep an eye on this thread for updates.

Thank you for your patience.

Thank you! 

Account issues

Disputed amount: 20$

Kazino: Bitspin365

Case #: 2655

Any updates? 

Hi Randip100,

Thank you for your patience while we reviewed your case. After a thorough investigation, your account has been flagged as part of a collusion group linked to severe violations of our promotional terms. These activities involved exploiting free promotions on a large scale, resulting in over $4,000 in free promotion value claimed across multiple accounts, as well as almost $500 in Freeplay withdrawals - $50 of which was withdrawn through your own Casino Account.

It is vital to note that the disputed $20 winnings removed from your account were also the result of a free bonus.

As a result of this collusion, all winnings from free bonuses across all connected accounts, including the $20 on your account have been removed, and none of these accounts are eligible to receive further free promotions.

Your account remains active due to prior deposit activity, and you retain the right to deposit and withdraw winnings earned through regular play via cryptocurrency without restrictions.

This decision is final and has been made to uphold fairness for all players. If you have further questions about your eligibility or account status, you are welcome to reach out directly.

Nick

I have no idea what you are talking about. None whatsoever. Lcb please help. First they say I have multiple accounts now I am "flagged as a part of a collusion group". I am so disappointed in this casino. 

Please see the casino rep's response and my request. This isn't about $20, more about the big picture. 

Dear Randip100,

We have received additional information from the casino rep regarding multiple accounts. Please allow us some time to review it thoroughly. We will keep you updated on the progress.

Thank you for your patience.

I attempted to sign up at bitspin365 and they claimed I couldnt log in and get the $100 welcome unless I verify my email. They kept claing they sent me a verification request when they did not. I then sent their support an email from my email address and I did not receive verification that I confirmed my email nor was I allowed to log in. The site says USA accepted. What is the issue?

Kazino: 0xBET Casino

Case #: 2675

Thank you. I messaged him directly (as he encouraged) but he did not respond.

Hello lostflower,

Could you please let us know if you’ve looked in your email’s spam folder? It’s possible the email ended up there.

Thank you for your cooperation.

Dear Randip100,

We have thoroughly reviewed the information and evidence provided by the casino, which indicates a violation related to multi-account use. As a result, we will be closing this case and marking it as resolved.

Thank you for your understanding.

Why am I not being provided with the information? I don't have more than one account. Please show me the information that you have been given. Thank you. 

Dear Randip100,

The provided evidence is clear and shows abuse of the free promotions. However, your account is active and eligible for playing due to prior deposit activity, but only with clean deposits moving forward. If you win, you will be able to withdraw your winnings without any issues.

Thank you. I responded privately with the report button. 

Dear Randip100,

In such cases, the evidence and documentation we receive from casino representatives for review are strictly confidential and cannot be shared with members. This rule applies not only to this case but to all others as well.

Thank you for your understanding.

_{^{​​​​​​​I really enjoy and appreciate y'all's casino! This promotion are doing pretty awesome for the LCB Awards!! Thanks!!}}

Is there a way I can send you a private message? 

Dear Randip100,

Please check your PM.

Thank you

I played my free spins and won. When I tried to withdrawal my winnings they rejected my withdraw. I messaged their support and they said I have multiple accounts. So I can't play promotions. But that's not the case because of the following: 1. I have already withdrew winnings before. 2. You have to KYC verify your identity. 3. I played the promotion to be able to have money to cash out. 4. I only have one account. When I told them this they said email support. But I though I was talking to support. The only other person I know with an account in my household is my mother. Can you help me with this please? I would understand if I didn't have to send my id in. But I couldn't have multiple accounts with one id. It's not possible.

Disputed amount: 20$

Kazino: Bitspin365

Case #: 2689

Hello whitney koontz,

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Thank you so much I love playing on your platform the games are awesome and you have a very large list of games to choose from. I haven't cashed out yet because I haven't won a qualifying amount. I really enjoy getting 50 free spins for participating in your promotions, as long as you guys are around I will not be bored, I've played many other games in many other platforms but sometimes the don't want to cash me out and most of them only have deposit bonuses and let's be real sometimes we're broke and it's nice that you give me a chance to win no matter what. That's why I wanted to show my appreciation go you guys and the fantastic work that you do. Keep up the good work. Sincerely Adriana Jimenez 

Hi whitney koontz,

Thank you for your patience while we carefully reviewed your case.

Upon a comprehensive review, it has come to our attention that, while you successfully made a withdrawal in the past, you have never made a deposit. Instead, you continued to claim multiple free bonuses without depositing between them. Additionally, our Fraud and Risk team has identified several other accounts associated with yours, which were also involved in claiming free promotions without any deposit activity.

As outlined in our General Terms and Conditions, welcome free promotions are limited to one per person, household, family, IP address, etc. This policy is in place to preserve fairness and integrity for all players. Consequently, these accounts have been excluded from further free bonus eligibility, and any winnings earned from such bonuses, including the disputed amount, have been voided.

However, your account remains active, and you are welcome to continue depositing and playing. There are no restrictions on withdrawing any winnings earned from regular play.

This decision has been made to ensure that we maintain fairness for all players. Should you have any further questions regarding your account status or eligibility, please do not hesitate to reach out directly.

Nick

We will talk about the bitspin365 casino. I found out about him on another forum. I also found out about the $100 no deposit bonus. 
I logged in, registered, and wagered $50. That is, I won back the wager (it was $4,000 from $ 100) and was able to withdraw $ 50 after verification. But all the laughter starts after. My account was verified, but they just said that I allegedly created a multiaccount, and therefore I was disconnected from all bonuses. However, my account was still verified. Ahahaha. 
I am attaching the support response. Thanks for your attention

Dear Philipe,

Thank you for bringing this to our attention. We've contacted the casino rep and inquired further about this. Please keep an eye on this thread for updates.

Hello Philipe,

Thank you for reaching out and sharing your concerns. We take all feedback seriously and appreciate the opportunity to clarify the situation regarding your account.

Upon review, we found that you signed up to BitSpin365 from Russia using a VPN, registering as a user from the USA. This raised immediate concerns, as we monitor such activities to ensure the integrity of our bonus programs and compliance with our policies.

You successfully claimed and won on the welcome bonus, and after completing the necessary KYC verification, you requested a withdrawal. However, during the verification process, our team discovered that multiple accounts were created under your name, specifically 9 separate accounts. As per our policy, multiple accounts are not permitted, and this directly led to the rejection of your winnings and the disabling of any active bonuses.

Despite this, your account was verified and remains active, but it is now restricted solely to crypto deposits and withdrawals. This measure is in place to ensure that your account remains compliant with our platform’s rules.

Please note that we have provided the necessary evidence to LCB regarding this matter to support our decision and ensure transparency.

We understand that you have raised your concerns publicly on our support thread, and while we acknowledge your frustration, we must adhere to our terms and conditions, which clearly prohibit the creation of multiple accounts. We hope this explanation clarifies the situation.

If you have any further questions or need assistance with crypto-related transactions, please feel free to reach out.

Nick

Anthonytx voted 

I signed up at bitspin365 and was supposed to get $100 no deposit. There is nothing in my acct even though they said I claimed the $100. It was never in my acct to play. It seems like a scam. There is no live agent and whatever responds in their chat does not resolve issues. I also made a complaint to lcb and they claimed their response to my complaint is in the forum. Thats untrue too.

Kazino: Bitspin365

Case #: 2725

Dear lostflower,

We've contacted the casino rep and inquired about this. Please keep an eye on this thread for updates.

Thank you.

Hello lostflower,

Thank you for sharing your concerns with us. We have thoroughly reviewed your account and would like to provide some clarification regarding the $100 no deposit bonus you mentioned.

Our records show that you claimed the $100 welcome free chip on December 23rd. However, the bonus expired because no gameplay took place within more than 3 days after activation. As per our terms and conditions, bonuses are time-sensitive, and this was the reason the bonus was no longer active when you attempted to use it.

We noticed that your next activity on the site occurred on December 29th, when you claimed 20 free spins and played them on the same day. 
Regarding your concerns about our live chat, our agents are available 24/7, and we are always ready to assist with any issues that arise.

If there is ever an issue, we are committed to providing clarification and assistance to ensure a smooth experience for you. We hope this clears up the situation. If you have any further questions, please don’t hesitate to reach out.

Nick

Welcome Bonus was great, only the 40x wager requiment is bad. Very difficult to play that amount to get something to account

Dear Vilma Valle,

Thank you for sharing your feedback with LCB members. Should you need any assistance, we're here.

Why is the website still undergoing maintenance? It's been a whole day.

Hello and Welcome Nick.

Also congratualtions on the 2024 Casino Award,

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Can you please help me with the following issue I have and advose me.

I am having issues with the BitSpin365 casino. I played 2 weeks ago on the Welcome Bonus spins and,met the wager requirements for minimum cashout. I contacted customer service 3 times after they congratualated me for meeting wager. I had a remaining balance of $520.20, They informed me the minimum cashout was $20 and requested my KYC documents. I sent the documents to the address numerous times, and most of the emails were not deliverable to the address they gave me. The casino continued stating they never received the documents, resend them and wait for the approved email. I never received it. and started giving up, feeling the casino was no good or fair..

Since I never received a response,I decided to log back in to the account and saw that I still had a $520.20 balance and tried to request a withdrawal. The cashier allowed me to go through all the withdrawal prompts, including adding my withdrawal crypto address. I did not receive the cashout. So I checked the status and there was no pending withdrawal displayed. I then logged out and logged back in, and rechecked for a pendind witdrawal and this time statius was displayed and denied. The Chat icon was no longer displayed for communication.

I emailed support inquiring why the request was denied and resent my KYC documents over and over again to support and accounts.. Finally the four hours later, support replied stating that they received the documents and they were approved and no additional infomation was required.

Soon after the casino has been under maintenance for 3 or more days, and not responding to emails. And I have not received my withdrawal.

I greatly appreciate your assistance.

2Late4Me

How long will the website schedule maintenance continue to run it's now been 2 days after I sent to deposit to this I still came out see it or login to my time and get past your main screen telling me your  under scheduled maintenance. Thanks for an advance for any good information to help me feel better about not thinking my money was sent to somewhere that's took it and ran off the internet. 

Dear 2Late4Me and Ckent07,

We have reached out to the rep to request more information about your case and how long the site will be under maintenance. We will update you as soon as we receive their response.

Thank you.

Hi Ckent07,

Thank you for reaching out, and I completely understand how concerning this situation must feel. We’re currently facing unexpected technical issues that have taken the site offline, and I want to reassure you that this is not related to your funds in any way. Your deposit is safe, and our team is working around the clock to resolve the issue and restore services as quickly as possible.

I sincerely apologize for the inconvenience and the delay. As soon as the site is back up and running, everything will be accessible again, including your account and funds. I’ll make sure to provide updates here as soon as we have more information or a clear timeline.

Thank you for your patience, and please don’t hesitate to reach out if you have further questions—I’m here to help.

Nick