BonusBlitz Casino podrška i tema za žalbe

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  • Original engleski Prevod srpski

    I think that this normally works as indicated in my equations and that each bonus is separate not the total sum. At any rate I completed playthrough and withdrawal was denied pending KYC as follows.

     

    So not unlike many of the horror stories already posted here, I had a bad withdrawal experience here and after receiving payment. Immediately submitted a request to close my account and delete my data. Weeks later I get an email offer too good to pass up.

     

    Knowing my account had been deleted I created a new account, and upon login attempt blocked straight away.

     

    Assuming I made some mistake, I tried again, success. Apply the emailed bonus, completed playthrough, request withdrawal, initiate KYC.

     

    Received an email that withdrawal is denied due to multiple accounts. Email also reads the account used to complete KYC is the only account accessible moving forward and all other accounts are deactivated.

     

    Months later I decided to use the 40% no rules promo. Complete playthrough, request withdrawal, request denied for multiple accounts again.

     

    I didn't get the notification that the withdrawal was denied until I tried to login and check the status presented with error message Login Restricted "This login is restricted at the moment"

     

    Note, I received an email stating that I only have one account. 

     

    Now I check email and see a the message that I need to complete KYC. I cannot upload documents bc I can't login so I have to email them. Ok Done submitted the same docs for the 3rd time within a year. I'm told this could take 0-5 days though in fact less than an hour the first and second time. Difference here maybe that withdrawal amount is 1500

     

    After submitting docs I get a followup email

     

    ----------------------------------------------------

    Hope that you are well and safe.

     

    Please be aware that our banking team will need to review your account for all future actions. You will receive a notification from our team once the review is complete.

     

    Thank you for your understanding and patience.

     

    Kind Regards,

    Randy

    Bonusblitz Support

    ----------------------------------------------------

     "review your account for all future actions"

    ^I don't even know what that is supposed to mean as if I were to deposit here again?

      It's been one day since submitting docs and no update.

    ***EDIT***

    Regarding the first deposit/withdrawal issue causing me to request termination of my account:

    I deposited with welcome promo met play through initiated a withdrawal
    This withdrawal was declined with reason "Bonus balance is not redeemable"

    But wait, bonusblitz initiates an automated process when play through is complete, it displays a popup banner with checkbox to confirm that you accept the terms. The process automatically deducts the bonus balance from your account and displays your current playable/redeemable balance.

    Deposited 250 w 100% match
    Balance when meeting PT 1000
    Balance after banner popup 750
    I requested withdrawal of this amount, but after all of the back and forth I was only able cashout ~525. So they essentially stole part of my winnings the first time playing/depositing. I've never had similar experiences at any of the following:
    -- casinoextreme
    -- casinobrango
    -- mrocasino
    -- eternalslots

    I posted the initial issue with my deposit before reading some of the issues other players posted but happy/sad I'm not the only one. This place has some serious issues. It's almost as if the support staff job is to take whatever action they can to stop players from cashing out or minimizing the cashout amount.
    lesson learned

    Mislim da ovo normalno funkcioniše kako je naznačeno u mojim jednačinama i da je svaki bonus odvojen, a ne ukupan zbir. U svakom slučaju, završio sam igranje i povlačenje je odbijeno do KIC-a na sledeći način.

    Dakle, za razliku od mnogih horor priča koje su već objavljene ovde, imao sam loše iskustvo povlačenja ovde i nakon što sam primio uplatu. Odmah sam podneo zahtev za zatvaranje naloga i brisanje mojih podataka. Nedeljama kasnije dobijam e-poruku koja je previše dobra da bih je propustila.

    Znajući da je moj nalog obrisan, napravio sam novi nalog i odmah nakon pokušaja prijavljivanja blokiran.

    Pod pretpostavkom da sam napravio neku grešku, pokušao sam ponovo, uspeh. Primenite bonus poslat e-poštom, završite igranje, zatražite povlačenje, pokrenite KIC.

    Dobio sam e-poruku da je povlačenje odbijeno zbog više naloga. E-pošta takođe čita nalog koji se koristi za završetak KIC je jedini nalog koji može da se pristupi napred i svi ostali nalozi su deaktivirani.

    Mesecima kasnije odlučio sam da koristim promociju od 40% bez pravila. Kompletno igranje, zahtev za povlačenje, zahtev ponovo odbijen za više naloga.

    Nisam dobio obaveštenje da je povlačenje odbijeno dok nisam pokušao da se prijavim i proverim status prikazan porukom o grešci Prijava je ograničena „Ova prijava je trenutno ograničena“

    Napomena, primio sam e-poštu u kojoj se navodi da imam samo jedan nalog.

    Sada proveravam e-poštu i vidim poruku da mi treba da završim KIC. Ne mogu da otpremim dokumente jer ne mogu da se prijavim pa moram da im pošaljem e-poštu. Ok Gotovo je predao iste dokumente po treći put u roku od godinu dana. Rečeno mi je da ovo može potrajati 0-5 dana, iako u stvari manje od sat vremena prvi i drugi put. Razlika ovde je možda taj iznos za povlačenje 1500

    Nakon slanja dokumenata dobijam sledeću e-poštu

    -------------------------------------------------- --

    Nadam se da ste dobro i bezbedni.

    Imajte na umu da će naš bankarski tim morati da pregleda vaš račun za sve buduće radnje. Dobićete obaveštenje od našeg tima kada se pregled završi.

    Hvala vam na razumevanju i strpljenju.

    Srdačan pozdrav,

    Randi

    Bonusblitz podrška

    -------------------------------------------------- --

    „pregledajte svoj nalog za sve buduće radnje“

    ^Čak ni ne znam šta bi to trebalo da znači kao da bih ponovo ovde položio depozit?

    Prošao je jedan dan od slanja dokumenata, a nema ažuriranja.

    ***UREDITI***

    U vezi sa prvim problemom depozita/povlačenja sredstava zbog kojih sam zahtevao ukidanje mog naloga:

    Deponovao sam sa dobrodošlicom promo met plai preko pokrenutog povlačenja
    Ovo povlačenje je odbijeno sa razlogom „Bonus saldo se ne može iskoristiti“

    Ali sačekajte, bonusblitz pokreće automatizovani proces kada se igra završi, prikazuje iskačući baner sa poljem za potvrdu da potvrđuje da prihvatate uslove. Proces automatski oduzima saldo bonusa sa vašeg naloga i prikazuje vaš trenutni saldo koji se može igrati/isplatiti.

    Deponovano 250 v 100% podudaranje
    Balans prilikom susreta sa PT 1000
    Stanje nakon iskačućeg prozora banera 750
    Zatražio sam povlačenje ovog iznosa, ali sam nakon svih ovih vraćanja mogao da isplatim samo ~525. Dakle, oni su u suštini ukrali deo mojih dobitaka kada sam prvi put igrao/deponovao. Nikada nisam imao slična iskustva u bilo čemu od sledećeg:
    -- casinoektreme
    -- casinobrango
    -- mrocasino
    -- eternalslots

    Postavio sam početno izdanje sa mojim depozitom pre nego što sam pročitao neke od problema koje su objavili drugi igrači, ali srećan/tužan nisam jedini. Ovo mesto ima ozbiljnih problema. Gotovo kao da je posao pomoćnog osoblja da preduzme sve što može da spreči igrače da isplate novac ili da minimiziraju iznos isplate.
    lekcija naučena

  • Original engleski Prevod srpski

    Sent 2 days ago

    Poslano pre 2 dana

  • Original engleski Prevod srpski

    sent still waiting on 3rd kyc at bonusblitz where I've withdrawn from before...4days in now

    poslato i dalje čeka 3. kic na bonusblitz-u gde sam se povukao od ranije...4 dana za sada

  • Original engleski Prevod srpski

    Dear Bobby Lee,

    We have referred the casino representative to your latest posts and will notify you as soon as we get a response from them. 

    Keep an eye on this thread for the updates.

    Dragi Bobi Li ,

    Uputili smo predstavnika kazina na vaše najnovije objave i obavestićemo vas čim dobijemo njihov odgovor.

    Pratite ovu temu za ažuriranja.

  • Original engleski Prevod srpski

    Hello Bobby Lee,

    We trust that you are well.

    To be completely, honest, I'm not sure where to start.
    You have just confirmed that you have opened not one, not two, but four accounts at the Casino? Regardless of the bonus issue, you must be aware of the fact that a user can only have one account registered at the Casino. This is one of the quintessential rules of any online casino, not just Bonusblitz.
    You can, of course, see the Terms & Conditions at all times here:

    https://bonusblitz.com/terms-and-conditions


    As for the bonus percentages, I can assure you that the bottom line shows the sum of all potential bonuses as that was the intended design.
    This can easily be checked by simply going through different deposit options and methods. You will see that the number on the bottom is always the sum of two other bonuses.

    Regarding the pop-up, it serves only to inform you that the bonus playthrough has been met and that the terms of the specific promotion are still in full effect. Bonus amount is removed manually prior to finalizing the withdrawal. 

    Please provide your account details to LCB so we can expedite the verification procedure and review if you indeed have multiple accounts.

    Thank you for your understanding.

    Kind Regards,
    Bonusblitz Management
     

    Zdravo Bobi Li,

    Verujemo da ste dobro.

    Da budem potpuno, iskren, nisam siguran odakle da počnem.
    Upravo ste potvrdili da ste otvorili ne jedan, ne dva, već četiri računa u Kazinu? Bez obzira na problem bonusa, morate biti svesni činjenice da korisnik može imati samo jedan nalog registrovan u kazinu. Ovo je jedno od osnovnih pravila svakog onlajn kazina, ne samo Bonusblitz-a.
    Naravno, ovde možete u svakom trenutku pogledati Uslove i odredbe:

    https://bonusblitz.com/terms-and-conditions


    Što se tiče procenta bonusa, uveravam vas da krajnji red pokazuje zbir svih potencijalnih bonusa pošto je to bio predviđeni dizajn.
    Ovo se lako može proveriti jednostavnim prolaskom kroz različite opcije i metode depozita. Videćete da je broj na dnu uvek zbir dva druga bonusa.

    Što se tiče iskačućeg prozora, on služi samo da vas obavesti da je bonus igranje ispunjen i da su uslovi specifične promocije još uvek na snazi. Iznos bonusa se uklanja ručno pre završetka povlačenja.

    Molimo dostavite podatke o svom nalogu LCB-u kako bismo mogli da ubrzamo proceduru verifikacije i proverimo da li zaista imate više naloga.

    Hvala na razumevanju.

    Srdačan pozdrav,
    Bonusblitz Management

  • Original engleski Prevod srpski

    I commited the details requested on July 12th. Documents were submitted and I received a confirmation now when I request an update the response is that I need to submit documents. I already provided an explanation for the number of accounts created AFTER you stole from me and I had the initial account deleted. Doesn't change the fact that I submitted the documents multiple times and you still haven't payed.

     

     

    Hi Robert,

     

    Hope that you are well and safe.

    You need to send documents for verification 

    -Front and back photo of your identification card, driver's license, or passport;
    -A selfie with your ID;

     

    Kind Regards,
    Hannah

    Documents Bonusblitz
     

    Your request number: 4285029

    See More

    4285029:1081494

    Zatražio sam detalje 12. jula. Dokumenti su dostavljeni i sada sam dobio potvrdu kada tražim ažuriranje odgovor je da moram da predam dokumente. Već sam dao objašnjenje za broj naloga koji su kreirani NAKON što ste mi ukrali i moj početni nalog je izbrisan. Ne menja činjenicu da sam više puta predao dokumente, a vi još uvek niste platili.

    Zdravo Roberte,

    Nadam se da ste dobro i bezbedni.

    Morate poslati dokumente na verifikaciju

    -Prednja i zadnja fotografija vaše lične karte, vozačke dozvole ili pasoša;
    - selfi sa ličnom kartom;

    Srdačan pozdrav,
    Hannah

    Dokumenti Bonusblitz

    Broj vašeg zahteva: 4285029

    Vidi više

    4285029:1081494

  • Original engleski Prevod srpski

    I commited the details requested on July 12th. Documents were submitted and I received a confirmation now when I request an update the response is that I need to submit documents. I already provided an explanation for the number of accounts created AFTER you stole from me and I had the initial account deleted. Doesn't change the fact that I submitted the documents multiple times and you still haven't payed.

     

     

    Hi redacted,

     

    Hope that you are well and safe.

    You need to send documents for verification 

    -Front and back photo of your identification card, driver's license, or passport;
    -A selfie with your ID;

     

    Kind Regards,
    Hannah

    Documents Bonusblitz
     

    Your request number: 4285029

    See More

    4285029:1081494

    Zatražio sam detalje 12. jula. Dokumenti su dostavljeni i sada sam dobio potvrdu kada tražim ažuriranje odgovor je da moram da predam dokumente. Već sam dao objašnjenje za broj naloga koji su kreirani NAKON što ste mi ukrali i moj početni nalog je izbrisan. Ne menja činjenicu da sam više puta predao dokumente, a vi još uvek niste platili.

    Zdravo, redigovano,

    Nadam se da ste dobro i bezbedni.

    Morate poslati dokumente na verifikaciju

    -Prednja i zadnja fotografija vaše lične karte, vozačke dozvole ili pasoša;
    - selfi sa ličnom kartom;

    Srdačan pozdrav,
    Hannah

    Dokumenti Bonusblitz

    Broj vašeg zahteva: 4285029

    Vidi više

    4285029:1081494

  • Original engleski Prevod srpski

    I sent documents 3 days ago as previously stated yet when I ask for an update I'm told I need to submit documents.

    Poslao sam dokumente pre 3 dana, kao što je prethodno navedeno, ali kada tražim ažuriranje, rečeno mi je da moram da predam dokumente.

  • Original engleski Prevod srpski

    Recieved the following after submitting the same documents that were previously used to complete kyc on 2 separate occasions. So when they run out of time they make more excuses. I've submitted high quality photos of the requested doduments images are up to 3MB perfectly legible. This place and these people are nothing short of crooks and criminals.

     

    Hi redacted,

     

    Hope that you are well and safe.

    Unfortunately, the quality does not satisfy this purpose, more legible details are needed. Please, try with daylight outside, it will surely be of much better quality. Also, the help of another person is usually very successful. 

     

    Kind Regards,
    Hannah

    Documents Bonusblitz

    Your request number: #######

    Dobio sam sledeće nakon podnošenja istih dokumenata koji su prethodno korišćeni za popunjavanje kic-a u 2 odvojena navrata. Dakle, kada im ponestane vremena, traže više izgovora. Poslao sam fotografije visokog kvaliteta traženih dokumenata, slike su do 3MB savršeno čitljive. Ovo mesto i ovi ljudi nisu ništa drugo do lopovi i kriminalci.

    Zdravo, redigovano,

    Nadam se da ste dobro i bezbedni.

    Nažalost, kvalitet ne zadovoljava ovu svrhu, potrebni su čitljiviji detalji. Molim vas, pokušajte sa dnevnim svetlom napolju, sigurno će biti mnogo kvalitetnije. Takođe, pomoć druge osobe je obično veoma uspešna.

    Srdačan pozdrav,
    Hana

    Dokumenti Bonusblitz

    Broj vašeg zahteva: #######

  • Original engleski Prevod srpski

    Hello Bobby Lee,

    Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

    Thank you for your patience.

    Zdravo Bobi Li,

    Naši menadžeri za žalbe i predstavnici kazina trenutno prisustvuju IGB konferenciji u Amsterdamu.

    Hvala na strpljenju.

  • Original engleski Prevod srpski

    Dear Bobby Lee,

    We received a response from the rep that your account has been successfully verified. We will mark this case as RESOLVED.

    Dragi Bobi Li ,

    Dobili smo odgovor od predstavnika da je vaš nalog uspešno verifikovan. Ovaj slučaj ćemo označiti kao REŠEN.

  • Original engleski Prevod srpski

    Here's a little piece of honesty that everyone should see here at BONUSBLITZ.

    LEAVE IT HERE SO PEOPLE CAN SEE IT!

    THEY HAVE ALWAYS SAID THEY DON'T OFFER CASHBACKS, right everyone who knows how great all of their casinos are.

     

    Evo malog dela iskrenosti koji bi svako trebalo da vidi ovde u BONUSBLITZ-u.

    OSTAVITE JE OVDE DA GA LJUDI VIDE!

    ONI SU UVEK GOVORILI DA NE NUDE POVRATAK GOTOVINE, zar ne svi koji znaju koliko su njihova kazina odlična.

  • Original engleski Prevod srpski

    IT SAYS RIGHT THERE THAT THEY DO!!!

    BUT IN FACT THEYYYYYYYYY DON'T

     

    TAMO KAŽE DA RADE!!!

    ALI ZAPRAVO NEMAJU

  • Original engleski Prevod srpski

    Hello blacky777,

    We trust that you're well and safe.

    Please note that Bonusblitz currently doesn't have an active cashback promotion.
    This, of course, does not mean that it will not be impletemented in the future, therefore, please keep an eye on the My Rewards page as it might be activated soon!

    Sincerely,
    BonusBlitz Management

    Zdravo blacki777,

    Verujemo da ste dobro i bezbedni.

    Imajte na umu da Bonusblitz trenutno nema aktivnu promociju povrata novca.
    Ovo, naravno, ne znači da neće biti implementirano u budućnosti, stoga vas molimo da pratite stranicu Moje nagrade jer bi uskoro mogla biti aktivirana!

    S poštovanjem,
    BonusBlitz Management

  • Original engleski Prevod srpski

    Where do I start? 🤔
    Let me begin with how consistently disrespectful, condescending, & inattentive chat support is to players. They (yes, every one I've chatted with) are unwilling to be of any assistance to players, especially depositors. Reputable sites, such as LCB & NonStopBonus, rarely (only once that I can recall) post existing player codes that are invalid for any casino. Example of support, or lack thereof: I make a clean deposit, lose & attempt to redeem a no deposit bonus for existing players. Code doesn't work in redeem section so I head to chat support. Unlike all the other casinos that I'm a long-time depositor, chat support immediately denies the codes. Without making the slightest attempt for me to explain that I deposited and lost, their response is either 1) you have to make a deposit before claiming code 2) only our website provides the codes so check you email for future rewards (which never come) or the best one is if I do make a withdrawal & try to claim a code 3) your last action must be a deposit. NO WHERE on any code T&C’s posted for Bonus Blitz does it say this. I have yet to see it within the T&C’s on ANY casino codes such as Extreme, Brango, Yabby, MrO, etc. I NEVER HAVE AN ISSUE WITH THESE CASINOS. Its only Bonus Blitz that pulls nonsense to avoid rewarding players. 
    The MAIN reason I stopped depositing at Bonus Blitz is their complete & utter disregard for showing loyalty to players. 
    There is no motive to make a deposit, because unlike the aforementioned casinos, if you lose you get a few free spins the following day on an old low paying game. I don't understand why these issues aren't being addressed by the casino. There are numerous complaints &reviews with the same issues and nothing is done by Bonus Blitz ro fix & address these issues. Until then, ill keep giving my money to the handful of places that respect & show their gratitude to their players. 
     

    Gde da počnem? 🤔
    Dozvolite mi da počnem s tim koliko je podrška u ćaskanju konstantno nepoštovana, snishodljiva i nepažljiva prema igračima. Oni (da, svi sa kojima sam razgovarao) nisu voljni da budu od bilo kakve pomoći igračima, posebno deponentima. Ugledni sajtovi, kao što su LCB & NonStopBonus, retko (koliko se setim samo jednom) objavljuju postojeće kodove igrača koji su nevažeći za bilo koji kazino. Primer podrške, ili nedostatak iste: napravim čist depozit, izgubim i pokušam da iskoristim bonus bez depozita za postojeće igrače. Kod ne radi u odeljku za otkup, pa idem na podršku za ćaskanje. Za razliku od svih drugih kazina u kojima sam dugogodišnji deponent, podrška za ćaskanje odmah odbija kodove. Bez i najmanjeg pokušaja da objasnim da sam deponovao i izgubio, njihov odgovor je ili 1) morate da uplatite depozit pre nego što zatražite kod 2) samo naša veb lokacija pruža kodove pa proverite svoju e-poštu za buduće nagrade (koje nikada neće stići) ili je najbolje ako izvršim povlačenje i pokušam da zatražim kod 3) vaša poslednja akcija mora biti depozit. NI GDE ni na jednom kodu Uvjeti i odredbe postavljeni za Bonus Blitz ne piše ovo. To tek treba da vidim u T&C-ovima na BILO KOJI kazino kodovima kao što su Ektreme, Brango, Iabbi, MrO, itd. NIKAD NEMAM PROBLEMA SA OVIM KAZINIMA. Jedini Bonus Blitz koji vuče gluposti kako bi izbegao nagrađivanje igrača.
    GLAVNI razlog zašto sam prestao da deponujem na Bonus Blitz-u je njihovo potpuno i potpuno zanemarivanje iskazivanja lojalnosti igračima.
    Nema motiva za uplatu, jer za razliku od gore pomenutih kazina, ako izgubite dobijate nekoliko besplatnih okretaja sledećeg dana u staroj igri koja se ne plaća. Ne razumem zašto se kazino ne bavi ovim pitanjima. Postoje brojne žalbe i recenzije sa istim problemima i Bonus Blitz ništa nije uradio da popravi i reši ove probleme. Do tada, ja ću nastaviti da dajem svoj novac nekolicini mesta koja poštuju i pokazuju svoju zahvalnost svojim igračima.

  • Original engleski Prevod srpski

    Hello cajunmama,

    We contacted the casino representatives and referred them to your post. Keep an eye on this thread for the updates.

    Zdravo cajunmama ,

    Kontaktirali smo predstavnike kazina i uputili ih na vašu objavu. Pratite ovu temu za ažuriranja.

  • Original engleski Prevod srpski

    Hello cajunmama,

    We hope that you are having a lovely day.

    I would like to apologize in the name of BonusBlitz Casino if you have felt disrespected or mistreated at our Casino at any point. I can assure you that none of our agents had the intention of being rude or condescending. Still, our primary goal as a company should always be customer satisfaction hence correspondence through Live chat should always be a pleasurable experience, regardless of the topic.
    If possible, please let us know here what specific bonuses were you interested in so we can review your account.

    Thank you for your understanding and I'm looking forward to hearing from you!

    Sincerely,
    BonusBlitz Management

    zdravo cajunmama,

    Nadamo se da imate divan dan.

    Želeo bih da se izvinim u ime BonusBlitz kazina ako ste se u bilo kom trenutku osećali nepoštovanjem ili maltretiranim u našem kazinu. Uveravam vas da niko od naših agenata nije imao nameru da bude grub ili snishodljiv. Ipak, naš primarni cilj kao kompanije uvek treba da bude zadovoljstvo kupaca, pa prepiska putem live chat-a uvek treba da bude prijatno iskustvo, bez obzira na temu.
    Ako je moguće, molimo vas da nam kažete za koje posebne bonuse ste bili zainteresovani da bismo mogli da pregledamo vaš nalog.

    Hvala vam na razumevanju i radujem se vašem odgovoru!

    S poštovanjem,
    BonusBlitz Management

  • Original engleski Prevod srpski

    Hi,

    im trying to get in touch with the banking department to see what is going on with my account verification.

    I have been waiting to get approved so I can try and request a withdrawal.

     

    thanks

    Lane D

    Zdravo,

    pokušavam da stupim u kontakt sa odeljenjem za bankarstvo da vidim šta se dešava sa verifikacijom mog računa.

    Čekao sam da dobijem odobrenje da bih mogao da pokušam da zatražim povlačenje.

    Hvala

    Lane D

  • Original engleski Prevod srpski

    Hello Ldobies91,

    First of all, welcome to LCB!

    Could you please tell us how long has it been since you submitted the documents for verification? Please note that some casinos need several days to review the documents.

    Thank you.

    Zdravo Ldobies91 ,

    Pre svega, dobrodošli u LCB!

    Možete li nam reći koliko je vremena prošlo od kada ste predali dokumente na verifikaciju? Imajte na umu da je nekim kockarnicama potrebno nekoliko dana da pregledaju dokumente.

    Hvala vam.

  • Original engleski Prevod srpski

    Hello Ldobies91,

    Any updates? Were you able to get your account verified?

    Zdravo Ldobies91 ,

    Ispravke? Da li ste uspeli da verifikujete svoj nalog?

  • Original engleski Prevod srpski

    Hello Ldobies91,

    Since we haven't heard back from you we'll consider this case CLOSED due to the submitter's inactivity.

    Zdravo Ldobies91 ,

    Pošto nismo dobili odgovor od vas, ovaj slučaj ćemo smatrati ZATVORENIM zbog neaktivnosti podnosioca.

  • Original engleski Prevod srpski

    I had a couple accounts a few years ago, but went to support and told them myself and they claimed if I deposited everything would be square. So I deposit, lose, but could once again redeem coupons. I win with the first one I redeemed. Go to withdraw and they gave me the lamest excuse as to why they weren't gonna pay me. And I told them over and over, "your support agent was the one who said this wouldn't happen." And they refused to even give me the support logs. Screw Blitz, everything about it feels less than every other sister casino similar to it. Interface is kinda clunky and yeah they're straight liars. 

    Imao sam nekoliko naloga pre nekoliko godina, ali sam otišao da podržim i rekao sam im, a oni su tvrdili da ako položim sve će biti u redu. Tako da deponujem, gubim, ali mogu ponovo da iskoristim kupone. Pobeđujem sa prvim koji sam otkupio. Idi da se povučem i dali su mi najjanji izgovor zašto mi neće platiti. I govorio sam im iznova i iznova, "vaš agent za podršku je bio taj koji je rekao da se ovo neće dogoditi." I odbili su da mi daju čak i dnevnike podrške. Screv Blitz, sve u vezi sa njim je manje nego u svakom drugom sličnom kazinu. Interfejs je pomalo nespretan i da, oni su pravi lažovi.

  • Original engleski Prevod srpski

    Hello Zachsherwood,

    Thank you for sharing your experience with the LCB members. 

    If you need our assistance, we're here.

    Zdravo Zachshervood ,

    Hvala vam što ste podelili svoje iskustvo sa članovima LCB-a.

    Ako vam treba naša pomoć, tu smo.

  • Original engleski Prevod srpski

    My username is Ja***. I’ve followed all the rules. I’m a crypto depositor. I sent my ID and selfie. I should be allowed to withdraw since I’m a crypto depositor anyway… can you please check on my status and why i can’t withdraw?

    Moje korisničko ime je Ja***. Pratio sam sva pravila. Ja sam kripto deponent. Poslao sam ličnu kartu i selfi. Trebalo bi da mi bude dozvoljeno da povučem pošto sam ionako kripto deponent… možete li molim vas da proverite moj status i zašto ne mogu da povučem?

  • Original engleski Prevod srpski

    Hello Jambitionn,

    First of all, welcome to LCB.

    Could you please provide us with more information? Have you contacted the casino's live chat support regarding your withdrawal? Have you successfully completed the verification process?

    Thank you for your cooperation.

    Zdravo Jambitionn ,

    Pre svega, dobrodošli u LCB.

    Možete li nam dati više informacija? Da li ste kontaktirali podršku za ćaskanje uživo u kazinu u vezi sa vašim povlačenjem? Da li ste uspešno završili proces verifikacije?

    Hvala vam na saradnji.

  • Original engleski Prevod srpski

    Hello Jambitionn,

    We trust that you're well.

    Thank you for reaching out to us. We're happy to inform you that your account is successfully verified and that you may now proceed to the final steps and complete your first withdrawal at BonusBlitz Casino.

    Thank you for choosing BonusBlitz!

    Kind Regards,
    BonusBlitz Management

    Zdravo Jambitionn,

    Verujemo da ste dobro.

    Hvala vam što ste nam se obratili. Sa zadovoljstvom vas obaveštavamo da je vaš nalog uspešno verifikovan i da sada možete da pređete na poslednje korake i završite svoje prvo povlačenje u BonusBlitz kazinu.

    Hvala vam što ste izabrali BonusBlitz!

    Srdačan pozdrav,
    BonusBlitz Management

  • Original engleski Prevod srpski

    Wow! Amazing! Thank you so much!!!

    Vau! Neverovatno! Hvala vam puno!!!

  • Original engleski Prevod srpski

    BOGUSBLITZ aka bonusblitz is a scam, will close your account when you try to withdraw.

     

    So what happened was that I had signed up at BONUSBLITZ casino and activated a no deposit bonus to try out the casino. 

    Upon me completing their playthrough bonus (wagering approx 40x) I sent in and passed my Identity Verifications,

    I then went to initiate a partial withdraw only to have it pending in que, when I reached out to them I was told that a “NO DEPOSIT” BONUS requires the user A minimum “VERIFICATION DEPOSIT” of $25. So yet another loophole but it was worth it as I had won $600+, so I withdraw $400 and leave $200 in my account for capital but in the back of my mind. 

    Red flag for this casino were starting

     

    Their FAQ states: it will be a 4-12 business days for them to verify, and release the funds, so I waited and waited, when I still didn't see the deposit weeks later I contacted support.

    Support PAUL sent the following: Please note that the verification process takes up to 5 business days. Our banking department should come back to you via email to notify you when the process is done. Thank you for understanding.

    When I did not receive my withdraw I attempted to login to check the status, I found out I was locked out of my account. When attempting to login prompt states  “This login is restricted at the moment”. 

    So I tried live support but got a dead link.

    Also NOTE: when clicking the live chat button for their support team, you may not speak with a live agent when you cannot login. They make you click through different avenues just to find a contact email. More red flags!

    Long story short, I waited 5 days and received an email. 

    “Sadly, your earnings from the free money promotion have been dismissed.”

     

    Crazy how in the same email it states that -

    If you deposited with cryptocurrency and want to withdraw your winnings, …, you don't need to worry about account verification.

    So I had to wait days for a response and just to find out I don’t need to verify account AND they basically just stole my entire balance. 

     

    If BONUSBLITZ would like to mediate this issue for an updated review, my ID: AbundanceM3 , I’ve already sent multiple responses in the last week but have not received a single response. 

     

    STAY FAR FAR AWAY FROM THIS “BOGUSBLITZ” BONUSBLITZ CASINO! BIGGEST SCAM OUT THERE! SAVE YOURSELF THE HEADACHE AND FALSE HOPE THIS CASINO PORTRAYS. 

    BOGUSBLITZ aka bonusblitz je prevara, zatvoriće vaš nalog kada pokušate da povučete.

    Dakle, desilo se da sam se prijavio u BONUSBLITZ kazino i aktivirao bonus bez depozita da isprobam kazino.

    Nakon što sam završio njihov bonus za igranje (klađenje oko 40k), poslao sam i prošao svoje provere identiteta,

    Zatim sam otišao da pokrenem delimično povlačenje samo da bih ga čekao, kada sam im se obratio rečeno mi je da BONUS „BEZ DEPOZITA“ zahteva od korisnika minimalni „DEPOZIT ZA VERIFIKACIJU“ od 25 USD. Dakle, još jedna rupa u zakonu, ali vredelo je jer sam osvojio $600+, tako da sam povukao $400 i ostavio $200 na svom računu za kapital, ali u pozadini.

    Crvena zastava za ovaj kazino je počela .

    Njihova najčešća pitanja navode: biće im potrebno 4-12 radnih dana da verifikuju i oslobode sredstva , tako da sam čekao i čekao, kada još uvek nisam video depozit nedeljama kasnije, kontaktirao sam podršku.

    Podrška PAUL je poslao sledeće: Imajte na umu da proces verifikacije traje do 5 radnih dana. Naše bankarsko odeljenje bi trebalo da vam se javi putem e-pošte da vas obavesti kada se proces završi. Hvala na razumevanju.

    Kada nisam primio svoje povlačenje, pokušao sam da se prijavim da proverim status, saznao sam da sam zaključan sa svog naloga. Kada pokušavate da se prijavite, prompt kaže „Ova prijava je trenutno ograničena“.

    Tako da sam pokušao podršku uživo, ali sam dobio mrtvu vezu.

    Takođe NAPOMENA: kada kliknete na dugme za ćaskanje uživo za njihov tim za podršku, možda nećete razgovarati sa agentom uživo kada ne možete da se prijavite. Oni vas teraju da kliknete na različite puteve samo da biste pronašli imejl za kontakt. Još crvenih zastava!

    Ukratko, čekao sam 5 dana i dobio sam e-mail.

    „Nažalost, vaša zarada od promocije besplatnog novca je odbačena.

    Ludo kako u istom imejlu stoji da -

    Ako ste deponovali kriptovalutom i želite da podignete svoj dobitak, ..., ne morate da brinete o verifikaciji naloga.

    Tako da sam morao da čekam danima na odgovor i samo da saznam da ne moram da verifikujem nalog I u suštini su mi ukrali ceo balans.

    Ako BONUSBLITZ želi da posreduje u ovom pitanju za ažuriranu recenziju, moj ID: AbundanceM3 , već sam poslao više odgovora prošle nedelje, ali nisam dobio nijedan odgovor.

    OSTANITE DALEKO OD OVOG „BOGUSBLITZ“ BONUSBLITZ KAZINA! NAJVEĆA PREVARA! UŠTEDI SE GLAVOBOLI I LAŽNE NADE KOJI OVAJ KAZINO PRILIKUJE.

  • Original engleski Prevod srpski

    Hello AbundanceM3,

    First of all, welcome to LCB.

    We contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

    Zdravo AbundanceM3 ,

    Pre svega, dobrodošli u LCB.

    Kontaktirali smo predstavnika kazina i uputili ih na vašu objavu. Molimo vas da pratite ovu temu za ažuriranja.

  • Original engleski Prevod srpski

    Hello AbundanceM3,

    We trust that you're well.

    Thank you for sharing your grievance with us, we have reviewed your account and we're happy to say that we have information about what happened.

    As you are probably aware, given that it is a standard requirement at any online casino, a user is allowed to have only one account registered. BonusBlitz has the same requirement which is stated in the General Terms & Conditions to which you have agreed upon joining.

    https://bonusblitz.com/terms-and-conditions

    5 USER ACCOUNT

    b. "Each Player is limited to one User Account. The Casino reserves the right to close all of the Player's accounts if it is discovered that they have opened multiple User Accounts, in which case all potential winnings and bonuses will be regarded as void and invalid."

     

    Upon inspecting your account, we have noticed that you registered a total of 4 accounts in an attempt to take advantage of our generous No-deposit welcome promotions. This was confirmed during the verification procedure and you were promptly informed of it by our Fraud & Risk Department.

    Although your latest account was deactivated, which is in accordance with the Terms & Conditions, your original account remained active and you are welcome to continue to use it.

    Thank you for your understanding and should you need any information about the accounts you registered and the one you may use, please do not hesitate to contact our Customer Service.

    Kind Regards,
    BonusBlitz Management

    Zdravo AbundanceM3,

    Verujemo da ste dobro.

    Hvala vam što ste podelili svoju pritužbu sa nama, pregledali smo vaš nalog i sa zadovoljstvom možemo da kažemo da imamo informacije o tome šta se dogodilo.

    Kao što verovatno znate, s obzirom da je to standardni zahtev u bilo kom onlajn kazinu, korisniku je dozvoljeno da ima samo jedan registrovan nalog. BonusBlitz ima isti uslov koji je naveden u Opštim uslovima na koje ste pristali prilikom pridruživanja.

    https://bonusblitz.com/terms-and-conditions

    5 KORISNIČKI NALOG

    b. " Svaki igrač je ograničen na jedan korisnički nalog. Kazino zadržava pravo da zatvori sve račune igrača ako se otkrije da je otvorio više korisničkih naloga, u kom slučaju će se svi potencijalni dobici i bonusi smatrati nevažećim i nevažećim . "

    Nakon pregleda vašeg naloga, primetili smo da ste registrovali ukupno 4 naloga u pokušaju da iskoristite naše velikodušne promocije dobrodošlice bez depozita. Ovo je potvrđeno tokom postupka verifikacije i o tome vas je odmah obavestilo naše odeljenje za prevare i rizik.

    Iako je vaš najnoviji nalog deaktiviran, što je u skladu sa Uslovima i odredbama, vaš prvobitni nalog je ostao aktivan i možete nastaviti da ga koristite.

    Hvala vam na razumevanju i ako vam zatrebaju bilo kakve informacije o nalozima koje ste registrovali i o nalozima koji možete da koristite, ne ustručavajte se da kontaktirate našu korisničku podršku.

    Srdačan pozdrav,
    BonusBlitz Management

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