Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino i DaVinci's Gold Casino Podrška i tema za žalbe

Many thanks, this is actually a good casino and i will continue to play here.. Its a shame you can't withdraw to visa which is strange.. Its also a shame they only have a withdrawal limit of £500 a week!! So if you win anything half decent you will be waiting a long time. 

Hi Dazza171,

Congratulations on your new win - way to go!

Please note that our Finance Department is closed during the weekends. They begin processing withdrawals on Mondays and depending on the queue, can take between 1 and 7 business days to process withdrawals.

Your withdrawal will be handled accordingly.

If you require support or information about your account/withdrawals, you can contact us through Live Chat and email, where we respond to customer queries 24 hours a day, 365 days a year.

Thank you for your patience.

Oliver King

I did via live chat.. They didn't seem overly interested. If this withdrawal can be done asap I would appreciate it as i can deposit more and play. 

Hi Dazza171,

Your withdrawal will be handled accordingly to the guidelines shared above.

Thank you for your patience.

Oliver King

Much appreciated. I just thought as the casino rep you could process this quickly for me so i can continue to play

Still no sign of this withdrawal? Its been 4 days now.. You indicated bitcoin to be within 1-3 days.. 

I really wanted to use this casino and become a vip player.. Just seems like they don't care about there players one bit and no one responds. 

Hi Dazza171,

Withdrawals are processed only on weekdays, so the processing period is in business days. If you reverse your withdrawal (as you did yesterday), the withdrawal re-enters the payment queue. We process withdrawals chronologically as they come in. The amount of cashouts varies from week to week, that is why it can be processed between 1 and 7 business days, for BTC usually within 3 business days.

Thank you for your understanding.

Oliver King

I reversed as it was 4,days.. Can you please ensure my withdrawal is processed at the earliest opportunity please. Im sure you don't want to lose a vip player. 

Also why was my shop order of 50 free spins rejected? 

Hi Dazza171,

Your are a fortunate player that gets to cash out much more than you deposit. As such, your account has limited promotions. Our promotions are designed to help players achieve wins, when they are having a hard time doing so. Since you win regularly, limited promotions are available in your account.

Regarding the withdrawal, if it is requested late Friday or on a Saturday, the processing time begins the following Monday, as the 1st business day.

Thank you for your understanding.

Oliver King

I guarantee i will eventually lose more than I win.. We all know how it works! Its Wednesday today and i withdraw it on Saturday so today is day 3 of a bitcoin withdrawal. 

Hi Dazza171,

The withdrawal from the 21st was reversed and a new withdrawal requested on the 24th. So, as explained above, the withdrawal re-enters the payment queue. It is currently on 1st business day. We will do our best to get it out as quickly as possible.

Best regards,

Oliver King

Oh OK i wasnt aware of that sorry. Much appreciated. I love this casino. 

Still no money received. Its such a shame as i am an established gambler who deposits regularly, i can assure you its within your best interests to want to keep me as a customer.. If this payout isn't received soon then i will move casinos. 

???????? I feel like I'm being lied too constantly here... Such a shame as i love this casino... But the payments are not good. 

Hello Dazza171,

You can see on the review page of Paradise 8 Casino that their processing time is 1-7 business days. Since you reversed your withdrawal, it's not the casino's fault and now it's going to take longer for you to receive your payment.

The Casino Representative has already explained this to you. The withdrawal from the 21st was reversed and a new withdrawal requested on the 24th. So, as explained above, the withdrawal re-enters the payment queue. It is currently the 2nd business day, so please be patient and stop complaining when there's no reason to complain. You haven't been waiting for more than 7 business days for your withdrawal.

If you don't receive your payment within 7 business days, please let us know and we'll contact the Casino Representative.

Also, please note that the Casino Representative doesn't work 24 hours a day and can't reply to you on the forum whenever you post a question here.

Thank you for your understanding and cooperation.

He stated bitcoin was 1-3 days at the beginning.. I withdrew on the 20th originally but i understand this casino is 5 hours of time behind UK time so that may be why i never received.. Sorry for this. I will give them the benefit on this occasion. 

Ok so here we go again... I withdrew £700 from this casino via bitcoin.. I only received £668 TO my bitcoin wallet.. Then i had to convert this to GBP and this cost me £9.95 so i walked away with £658 overall from a £700 cashout meaning a loss of £42 overall. This isn't rite surely? If this casino had the option of withdrawal to card I would of received £700 in full. Why should i have to lose out? Why wqs only £668 received!? 

Hi Dazza171,

Bitcoin prices fluctuates on a daily basis. At the time of sending, we send exactly the equivalent of the amount requested in fiat currency. You can confirm that with blockchain.com.

Bitcoin can be seen a form of investment. You can hold the Bitcoin until it is on a high and then convert it to fiat, making a bigger profit than the one you achieved in the casino.

I hope you find this information useful. Please note that this thread is not considered a normal method for support. If you need support or assistance you can email me at support@paradise8.com and I will be happy to assist you through a valid channel of communication for our casino.

Thank you for your understanding.

Oliver King
Casino Host

This is a Complaint thread is it not and i am complaining... So i lose out on £42 through no fault of my own? I've played at hundreds of casinos and never have i been paid less than my withdrawal amount... Why can't i withdraw to visa like everywhere else? £42 is a lot of money to just say "oh well" 

Hi Dazza171,

Verify with blockchain the amount in GBP you received at the time of the transfer, not the time you made the exchange. You will see, we sent you 700 GBP via Bitcoin.

Best regards,

Oliver King
Casino Host

I won $50 on 07/13 at This is Vegas. My verification documents were approved on 07/14. The casinos withdraw process is 1 to 7 days.  It is still pending.  Please help.

Hi Casey Heilman,

Please private message me your casino username and we're going to check with the rep when your money is processed. 

Hi Casey,

We have looked into your account and we emailed you on July 14th regarding missing documents. We have just resent the email so you can review and send the missing documents at your earliest convenience.

Thank you in advance for your time and cooperation.

Best regards,

Oliver King
Casino Host

Hello LCB

Although  I've been  a member  for a while now  , I'm  still not sure where  to post this complaint I have against www.davincisgold.com casino...I hope this is the place.

Basically I made a bitcoin withdrawal  request on 17 September  2021 now despite being fully verified and them claiming Bitcoin payouts within a day or so ,it's now going on 2 weeks and no payment .They somewhere subsequently  now claim that it is 1 to 7 days ...needless to say that time  is up too and they keep using the same excuse that there's a high volume  of winners that need to be paid. FIRST off its word for word exactly the same thing they said last time after making me wait nearly a month...even if there was a high of winners which there isn'tl it doesn't  take more than a few minutes to make a bitcoin payment.They now keep stalling me day to day saying "we have to wait we have to wait" and that's all they say...I'm sorry but I'm a patient  person  but this stalling  is simply taking me for a fool.You cannot pass whatever  inadequacies you have onto the player otherwise they shouldn't be allowed to operate  I'd they cannot pay .I want to go ahead with an official complaint because in today's world this draconian policy is offensive and insulting considering it doesn't happen when it's a deposit.If you could help me get paid today I d appreciate it if not please advise.I feel it only fair to give them the opportunity before  going ahead with an official complaint. A courtesy they won't  extend me.

Thank you

.regards

Ghostpop 

My username is GHOSTPOP

Hello ghostpop,

We've sent an email to the Casino Representative and asked him to check what's going on. Keep you updated.

Hello Oliver 

I have an account at davincisgold.com.  I made a bitcoin withdrawal request ZAR500 on 17 September  2021.Initially bitcoin payments were claimed to be paid within  a day, then 3 days now 1 to 7 days.All three are lengthy as a BTC payment can be made immediately.Ive been using it since it's inception decades  ago so I'm well familiar with it.Anyway the time limit for pending is up regardless and I am now still.being stalled  with excuses like " we must wait", " we have escalated  it" and " we have delays". Delays due to to high volume of winners and withdrawals that must all be  processed.Well this excuse is offered verbatim every time there's a withdrawal request,my last one took a month.Even if it were hypothetically true , having worked  for a casino and being fairly knowledgeable, I know that  it's not, and regardless  of that, it's not my problem or fault anyway and  you cannot pass the buck onto me and have me pay the waiiting price...not that it would take 12 days to process whatever backlog you hypothetically did have.

In today's digital environment  this  policy and practice is draconian of the most obsolete kind and surely cannot compete with other online casinos that almost all payout immediately nowadays.That said I have been more than patient and generally I am a patient person.I have waited the time that was requested of me to wait.But now that time has passed  and it's going on for 2 weeks now and my withdrawal.is still sitting in" requested"status...it's not even a large amount of money so I just don't understand why except ,spite?.As I said I'm patient, but what I don't  have patience for, and will NOT tolerate, is lies and deliberately being made a fool of.

When you ask something of someone which is unnecessary and inappropriate in  nature then you should deliver on time if they have gracefully and unselfishly complied with that request.I have complied to your waiting request and now am.being stalled beyond it.This deliberate stalling for whatever reason is highly insulting and offensive and it's likely to result in another player lost.I am writing to you for a courtesy  request to please make immediate payment as this has stretched out far beyond any realistic boundary and there's simply no excuse not to payout.My account is verified and in good standing.I don't  like to make official "on the record"complaints to authorities and gaming commissions etc as it may blemish your casinos reputation but when  I feel my dignity and respectful  nature is being disrespected and infringed upon, I will not simply sit back and take it on the chin.I,m hoping to resolve this on the spot ,which is the motive for this message.I leave it to your good  offices to aid and assist..

Thank you

Sincerely

Richard harris

GHOSTPOP

Sorry I did not see my previous post.I was having difficulty finding it and that's why I wrote the above one for Mr King.Apologies for that.Thank you for your above reply I appreciate it.

Hi ghostpop,

I will review your case immediately and will get back to you with an update within 24 hours.

Thank you for your patience with this matter.

Best regards,

Oliver King

Ok thanks

Hi Ghostpop,

The Finance Team has informed me that your withdrawal is on the 8th business day (just one day delayed from the established processing times, up to 7 business days). The delay is due to the relatively small amount; the current blockchain state is demanding a higher amount to send due to the associated fees being too high (for such a small transfer amount).

Our Tech Team is working with the processing company as I write this so the payment can be issued without further delay.

I would expect it to be completed by today but will wait until I get further information from our Tech Department.

We thank you for your patience and I hope you understand we are doing everything we can to get your withdrawal processed promptly.

Best regards,

Oliver

Hi Ghostpop,

We are happy to inform you, that after some technical issues, we were able to send the transfer to your BTC address.

As explained in previous post, blockchain was asking for higher amount but we manage to send exactly your requested amount (converted to USD) after some fixes. However, due to high fees, the sender's platform deducted these from the transfer.

To cover the fees (plus a bit more), we will add R150 directly to your casino balance, no strings attached.

I would also remind you that we had previously paid a withdrawal to you on July 2nd this year, after you requested that withdrawal on June 29th. As you can see, we always strive to pay withdrawals as quickly as possible, but in the current case, we encountered some technical difficulties.

We hope you enjoy your winnings and continue to profit big at our site. Good luck!

Best regards,

Oliver King

Ok Oliver thank you for your assistance in resolving this.

Regards

Ghostpop

Sir/Ma'am
I have not yet received my 500 EUR bitcoin payout yet to cocoacasino.com.
I have been emailing their support but they did not reply.
Also today when after I logged to my account I found out that the live chat support is disabled. I made my withdrawal on September 10.

This is their most recent email from September 24 :

Thank you for your follow up.

Sorry for the delay. Due to huge number of payout request, there were delays with some withdrawals. Rest assured, we made a follow up on your request.

Regards,

Anthony Wales
Customer Care Agent
Cocoa Casino

Hello jay101,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on with your withdrawal?

Hi Jay101,

Thank you for your comment.

Can you please email your username to the LCB representative so we can quickly look into your account and withdrawal status.

Just a friendly reminder that you must have submitted your verification documents before we can process your withdrawal request. Please note that the withdrawal request enters the payment queue 1 business day after your documents are approved.

Regarding our live chat service, it is still up and running. This service is ongoing 365 days a year, so if you experience a problem with it, we kindly ask you to take a screen shot of the error you get so we can get our Tech Department to review it.

Thank you for your time and cooperation.

Best regards,

Oliver King
Casino Host

Hi Jay101,

Based on your comments above, we were able to locate your account and I can inform you that your withdrawal has been paid. We have resolved some technical issues with our Bitcoin payment platform, so rest assure we will continue to pay your winnings in a timely manner.

Congratulations on your impressive win!

Best regards,

Oliver King
Casino Host

Hi, I requested a cashout from Cocoa Casino of $77 on 12/10/2021, via Bitcoin, and I still did not receive my cashout to my wallet. And before that I made a verification deposit via Bitcoin from my Blockchain wallet of 30$, on the same day 12/10/2021. My account is fully verified because I am send to them my documents as a proof of my identity. What is the problem and why I still did not receive my winnings?

My username at Cocoa casino is Djordje13

Thanks, Djordje.

Hi Djordje13,

My records show that your withdrawal has been paid today, congratulations on your winnings!

We hope this is the first of many exciting wins at our site!

Best regards,

Oliver King
Casino Host

Ok, thanks to you Oliver all went very well and I get my $77 to my Blockchain.com wallet.

Thanks once more, Djordje.

I’ve been waiting more then 7 business now for my pay out ..  and now I’m being told by some Ryan guy it’s gonna be another two weeks this rep is very rude and keeps telling me it’s on his time they pay out not mine my all my 

Hello joeyskater16,

Please send me your casino username to private message inbox and let me know the name of the casino so we can contact the Casino Representative and ask him to check what's going on.

Hi joeyskater16,

Apologies for the slight delay, we've seen an enormous wave of cash outs over the past few weeks. Players are happy as they are winning left and right.

Your withdrawal is in the final stages of processing. I would expect it to be done within the next 24 hours.

Thank you for your patience and understanding.
 

This u said 2 days ago it should be done in the next 24 hours and yet still has not been done

I experienced the same thing with the disrespect and feel discriminated against

I totally back you on this I am myself of experience the exact same thing that you're going through if you were able to make an official complaint please let me know where that complaint was able to be made I would also like to join you I don't think the website should be running they're very rude especially to us players

Hi Sydney as you can see his response or reply to my post paradise eight so that they would be processing my withdrawal within 24 hours he does two days later speaking with one of the representatives who kept saying things just to get under my skin in the chat on the seventh day the business day was saying smart things like we plan our time not yours you can now wait an extra week coming here to the chat does it make it go faster but just being completely rude even at that I now received an email saying that my payout was put it's going to be in the next batch to be paid out next week so I'll be waiting almost 3 weeks for approval for this payout that's absurd and ridiculous they make rules and they hold us to stand by the rules and play by the rules and are very strict with the rules but yet they get a break they're on the rules that's not OK

user name Joeyskater16 

Hi Joeyskater16,

As promised, your withdrawal has been paid within 24 hours of my message here.

Please confirm that you have received the funds.

Thank you!

Hello I am having an extremely frustrating time trying to get my payout from Cocoa Casino. I requested it in the last week of Jan. My Docs were approved Feb 7th 2022 after waiting the full 7 business days patiently  it has been a back an forth with support telling me another day or two then after that I was told it may be the 7 business day but we give an average time depends on other withdrawals the may be processing so they may need a few more days and it may be delayed even further but don't worry you will get paid. So I waited and the support was ignoring me finally I got someone who claimed to email the financial  people directly to tell them to process and still nothing. I have screenshots of all of my interaction with support if it's necessary. I would appreciate any help I could get with getting my payout asap as it's been nearly a month that this has gone on and I finally had no choice but to go looking for help regarding this as cocoa support is  playing games.