Drake Casino i Gossip Slots Podrška i nit za žalbe

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Welcome Jay to the forum!

welcome Jay!  I love your casino, as my husband does too!

Hello Jay,
I am a careful reader of the Terms and Conditions at every casino I play at.  I have made two deposits at your casino but I find some things troubling.

The bonus T&C's state the account must be zeroed out for the previous terms to end.  There is also this term, "Management will not be obligated to provide a reason for refusing any withdrawal request or be liable for its decision."  The keyword there being "any".  I discussed this with Chad.

I sent this e-mail to support,

There is a problem at your casino where it seems impossible to zero out your own account balance.

As you know, per the bonus T&C's, the old bonus playthrough requirements don't end until the account is zeroed out.  Before I started playing on my current deposit I tried to zero out my balance because I was not sure if my previous deposit was with a bonus.  Problem is when you have a tiny balance it keeps giving you errors and not accepting the small wager.

I finally contacted support and asked them to remove what I had left.

I just tried to zero out again.  I bet $.02 on Aztec Treasure (one line, one credit per line, $.02 coin size) I got an error and when I checked my balance after that I had $.01 remaining.  It is not possible to wager away $.01 on any of the slots.  To me this looks like a trap, I could see my next deposit, without any bonus, still being bound by the previous playthrough terms.  This resembles rouge behavior.  That, combined with the term I discussed with Chad, from your support, will preclude me from any further deposits at your casino.

While these amounts and concerns of mine may seem trivial and may not jeopardize a small withdrawal, I have read too many stories of people winning a large amount and being denied a payout because of a tiny breach of the T&C's.

While I am not trying to dis you in public I feel transparency and trust are paramount anytime money is involved so I would like to hear a response to this in an open forum.

Hi Bigjohn and thanks for your email. I was actually speaking with Chad about this on Friday but could not reply until now.

With regards to this term, I can understand how it can be interpreted as a fallback for the casino not to honor your withdrawal. I can assure you it’s never been used at Drake but it has been part of our Terms and Conditions since day one.  We pride ourselves on honoring withdrawals and do so quickly, possibly among the quickest in the industry, US friendly at least.

The purpose of the term is to ensure that players understand that the Casino has the final authority to pay out or not. It may not suit all customers and we understand this. I took this opportunity to review other competitor’s terms and conditions and I can tell you that it currently does exist at other sites and it definitely did exist at all Vegas Technology casinos before their closure in 2011. That group paid out millions in withdrawals to customers when they announced their closure – I know, I was the payout manager at the time.

With regards to your comments on completing rollover, we will never block a customer from withdrawing because of a rollover so small as the one in your example. Our team processes thousands of withdrawals a week and we have yet to encounter an issue based on your example but it was interesting and useful to see. Our Cash Grab games (23 in all, linked to a progressive jackpot that pays out quickly) do have a $0.01 coin and 1 line bet available and you can always try to wind your balance down to $0.00 playing those games if you wanted to be certain. 

I’m sorry you won’t be making another deposit with us because I think you’ll find we’re one of the most honorable sites online. I can say in the spirit of full transparency, the term will remain on our site.

I've put 50 free spins in your account today on our latest 3D 5 Reel After Night Falls in hopes you'll give us the chance to prove our team and site maintain honoring player payments as a top priority.

Best,
Jay
Drake Casino

Thank you for your reply and generous offer.  I hope you understand that, concerning rollover requirements, if you tell me one thing (a tiny amount doesn't matter) but the written T&C's say it does I have to believe the written version will be used if there is ever any problems.

I don't like being suspicious but I have never been scammed by an online casino partly because I am very careful and I do not suspect you or your casino but from my point of view the opportunity is there.

I've never won a large amount but I know when any casino has to pay out a large sum they rightfully review every aspect of the players actions.

As for the other term, I can see many reasons why a casino would deny a withdrawal but I can not think of any where a basic reason would not be given.  I can see why you might not want to provide specific details, but no reason whatsoever does not make sense to me.  I don't remember seeing that term anywhere else that I play and now I am going to re-review all my casinos and see if they have it worded like that.

I have read too many stories of problems that arise only once a large sum is in play and one day if I hit it, it will be at a place I am completely comfortable with.

Thanks again and best of luck to you too.

Jay,

I have been trying relentlessly to get answers from Drake Casino's customer support team but to no avail.  My account name is Eldroch, and I have probably made at least $800 in deposits at Drake.  I was impressed with how responsive the staff was to any question or concern, especially Sean, who handled my first issues very professionally and efficiently. 

Back in march I decided to cash out on some winnings for the first time, and so I paid the $60 wire transfer fee and setup a withdrawal of $600.  A few days later I received an email that my withdrawal was approved and processed, and that I would receive it within 8-12 days.  Ill spare the long story, but we are going into the fifth week since then.  I have received no deposit, and my emails are going largely unanswered. 

Drake Casino really appealed to me because it caters to US players and has several mobile games.  And seriously, if my withdrawal had been processed, I would have probably re-deposited the $600 by now anyway.  Now, my trust in your casino is gone and I can't see myself ever playing there again. 

By responding so quickly to questions about "how to make a deposit" or "please zero my account out so I can deposit again", but then ignoring questions about an unreceived wire, it sends the message that you're a casino that is only interested in taking people's money, and could care less about them when they might want to make a withdrawal.  I hope that you may possibly be able to push this through...and I hope that you might review your current business model and focus on one that retains paying customers. 

I recently logged into my Drake account, elated to find that I had been credit 100 free spins for some reason!  I emailed and asked what the reason was, and they informed me that the had shut down my account because I am from Missouri.  Why would they even  make the state of Missouri an option in the drop-down menu if I am not allowed to play there?! 

More importantly, why would they let me DEPOSIT if I am not allowed to play there?  I have not received an email back from your suppor team regarding this, and I would really appreciate an answer! 

Can you help me out please?

Thanks!

I couldn't tell you honestly.  It really doesn't make sense.  Between the fact that you would have to select "Missouri" and type in a Missouri zip code, one would think they would put the basic code in place to not allow the account to be created.

What's even more surprising is the fact that such a flawed casino is offering prime BetSoft games, which are, without a doubt, the best paying online slots I have ever played, and that has remained consistent.  I actually picked Drake specifically because they had Betsoft's games.  I guess I have to find a new place to go.

Just as negative feedback is necessary to let users beware of rip offs, positive feedback is equally necessary to show users where to go and receive a fair and enjoyable experience.

We didnt figure out the holdup, but in the end, my faith in Drake Casino is restored.  Jay saw to it that I be paid immediately, and even added a very impressive bonus to my account for the inconvenience.  I can't make it abundantly clear enough that I hated to post anything negative about Drake at all, as they had always been great before.  Things happen, that's life, but these guys went above and beyond to make it up to me.

Thanks again Jay. 

I figured I had better post something about recent happenings.  After I received my withdrawal several weeks ago, I decided to go ahead and give it another shot.  I had been playing there regularly, and not really cashing out.  Finally, this last week, I started getting some decent luck, and because I am going on vacation in the first week of June, I thought maybe I should cash out my winnings.

Playing each day of the week, I won $400, $1400, $700, $600, and today, $1150.  However, each and every time I had gone to withdraw the money, their site says that I have not met the rollover requirements to cashout.  Having wagered around $20,000 in just one day alone, I believe my requirement was long since met.  I noticed that it had not been tracking my playing for a few of the games.  Anyway, I tried to play other games in hopes of triggering something to allow me to cash out.  Ultimately, my balance fell to nearly nothing, and even still, it says my account is not eligible for withdrawals. 

I really just can't seem to win here.  I had only cashed out once, which cost $60 just to request a cash out, and that took over a month to receive.  I had sent emails to customer service...and they largely go unanswered or unresolved.  Apparently, they have an option for a western union transfer that's faster...but it also takes 8% of your payout....and you only have a 2 hour window, Monday through Friday, to request that.

And besides all of these things, the glitches that go along with the games that ultimately harm the player make it really difficult to play any longer.  Take for instance the Mr. Vegas bonus...where a "Mr. Vegas" symbol next to the Dice symbol will result in free spins.  If you have a pair of dice on either side of Mr. Vegas, you should get this bonus twice.  But you don't.  If you get the scatter bonus on "Under the Bed", but happen to click the "Spin" button at just the right time, it completely bypasses the bonus altogether.  In Slotfather, should you get the 3 Slotfather symbol bonus and the Freddie + Tommygun symbol bonus, it takes you to the Slotfather bonus round and you don't get the other.

I could seriously go on and on about these.....but I'm not wasting anymore time than I already have in pursuing any degree of resolution.  The only time playing a casino's games is worth it is when you are able to make up for your losses by cashing out on occasional winnings.  This takes the deposits...and denies the winnings.

Hello I have been a member at drake casino for the past few months now and so far I really enjoy the games they have to offer. However, there has been several times where I won a sufficient amount of money and requested a payout. Well after waiting and waiting for my payouts I got impatient and ended up playing more and losing the money. I just won around $900.00 playing Mr.vegas and I do not want to lose any of it. I know that some casinos such as wagerweb offer same day payouts via western union. I was wondering if something like this was possible with drake. Please do what you can to help me. Thankyou

Hi Duronion,
Thanks for your positive feedback on our games line-up. We’re very proud of our great selection.
I just wanted to mention that our Payout Supervisor did bring this issue to my attention today outside of this thread and I know we have been waiting to complete your verification procedure so we can begin sending you payouts.

We do have two great cash options available and our payouts team works Monday to Friday 9-5PM EST to process withdrawals.

What we require is a front and back of a valid photo ID and scans of the front and back of the cards used to fund your account. This is to comply with Anti-Money Laundering policies in our jurisdiction and also ensures we’re protecting our customer’s identity. We also do this when a deposit limit is reached.

This evening I’ve created a withdrawal for you for the amount available for withdrawal (you can see this if you log into your account) so that the funds cannot be wagered, but they also cannot be lost.

I know our Casino Manager has attempted to contact you by phone today and if we can’t reach you by tomorrow morning we will send you an email with some options to assist in getting you verified and getting you paid ASAP.

We really believe in the importance of getting our players paid and are committed to getting your first payment of what we hope will be many to you.

Please let us know if you have any more questions or issues outside of this one,
Jay

Thank you for your prompt response to my inquiry. yesterday I sent an email to customer support containing a copy of my ID, the credit card I used, and the authorization form. I understand there are 2 other cards that I used to make deposits but as I explained in an email to customer support, Those cards are no longer active and have already been disposed of. I have no way of accessing the accounts on those cards because we no longer use that bank. The payout I am requesting was won with money that I deposited using the card I sent a copy of. There for I don't see a reason why the other cards are involved with this transaction. I just would like to receive this payout as soon and as easily as possible. If there is any other way that I can verify the other cards or if you can make an exception please let me know. Thank you

I know a lot of people are going to see this....

I went to this casino online just to gamble a few bucks... AKA less than $300 dollars. You would not believe it. That money turned into thousands upon thousands of dollars. So I continued to gamble and loose about 70% of it. Drake had given me generous points that I redeemed for $1,000 dollars to play with without depositing. Out of the 70% I lost I would say there generous slots- AKA Boomanji gave me back about 50%. I mean I had enough money to pay for a luxury car if I wanted from just $300 dollars. The only 2 problems are- that I can only take out $5,000 dollars per week. ( This ain't a problem most would fret to have) and that the first withdrawal is taking over the 12 business days to receive. If I actually get this money... It would be the best quick minute decision I made in my life. Please visit and pay... I hope you all get as lucky as me  And BTW I do live in one of the states were there are no issues... And when I did have those losses to cheer me up they gave me a 10% rebate... O, one last thing...because of this casinos generosity on numerous occasions with the slots I have gambled what I would have gambled in a whole life time in just a few short weeks. This casino gave me an opportunity to gamble my little heart out.

Question, my husband has an active account with the casino, and has used my credit card as well to deposit with my consent, is this going to cause any issues if I request a payout?

please advise.  thanks! Melanie

Hi Melanie,

Everything should be OK as long as you can provide our payout team with a signed document and valid ID so that they can confirm your consent. We may also phone you to verify over the phone but that's usualy only if there are issues with the documentation.

If you'd like to send me your account ID directly I can follow up with the payment team tomorrow to send you the required documents.

Jay

Jay,
It's like this.. I have deposited at least 2 or 3000.00 dollars with your casino. I finally hit and requested a 2000.00 dollar cash out via wire transfer which has yet to make it's way into my account. Yes it's been more than 12 business days. Yes I have contacted your support team on more than one occasion speaking with both Sean and Martin as well as Jenny, Tracy, Kelly, and a few folks who's name I failed to get.

My user name is HitWhit1. July 10Th, 2013 is the date of my request for cash out. The 15Th of July, 2013 is the date it was approved for payment by the broker and the 31st of July is the 13Th business day. It is now the 5Th of August, 2013 and still no word on when I will receive payment of my winnings.

I really would appreciate your assistance with this matter as I am asking for nothing more than what you state I am to receive when cashing out via wire transfer...

Thank You

HitWhit1 

Hi HitWhit1,

I have emailed Jay as well just in case. Please keep us updated on your cashout.

We would want to try and help you to the best of our ability.

Hi Hello HitWhit1,

Thanks for your mail.

I am personally aware of your issue and I can tell you that our team is working with our broker to get this issue resolved as soon as possible. We do apologize for this delay and understand the frustration in the waiting period as it has exceeded our stated time frame from our website. 

As I understand it, the information your bank provided us was not helpful to tracing the wire and we have gone ahead with our own wire receipt to find out where the hiccup might be. The Support Manager Sean, is fully aware of the situation and will continue to stay in contact as we want to help resolve this as fast as we can. We strive to continue to be the fastest paying Casino in the US market, and we do ensure you we will get to the bottom of this and that you will get paid.

We appreciate your patience and apologize again for the delay, and that we do not have specific date that the funds will be entered into the bank account. As soon as we have an answer Sean or Martin will be in contact with you, whether to provide the date or find another payout solution at our cost.

Jay

In as such as I appreciate any and all assistance with this matter which by the way has yet to be resolved it would appear I am receiving a great deal of lip service and absolutely zero results.

The bottom line, it's been more than a month, I do not have my winnings and NO ONE at Drake Casino can tell me why.... or maybe better said... will tell me why..

My bank has not provided anyone any information... A trace must be initiated by the bank sending the funds. The number Drake Casino provided me has absolutely nothing to do with a wire to my account.

Each request Drake Casino provide me a wire confirmation number goes unanswered. All I am told: We are waiting to hear back from our broker... It's been more than two weeks and Drake Casino is still waiting to hear from it's broker????

I believe I would find myself a new broker....

No I do not have my winnings nor am I any closer to having the 2000.00 dollars owed me today than when I first requested a cash out 33 days ago and to top it all off no one at DRAKE CASINO can or will tell me why, when or what.....

Now that's the sad truth

Hi Hitwhit,

I know you spoke with Jenny from our payout team today who informed you that Monday, after still not getting a reply from our broker, we decided to send you 50% of the payout via cash method. We wanted to show you as a gesture of good will that we value your business. If the wire hits you will have received 50% additional and we're good with that based on the horrible experience you've recieved.

It's on us to find brokers who work well with our customers, unfortunately given the landscape of the industry it's not always easy to find ones that work well for long. We are always trying to improve this part of our business and unfortunately at times, the customer suffers with delays.

We are working to get this resolved ASAP and will have some gameplan for the remainder of your payout (if the original wire is not credited) by the end of this week at the latest. Even that is a long time away, I think we'll have it figured out by tomorrow.

Many thanks for your continued patience,
Jay

Well, as Paul Harvey would say; " It's time for the rest of the story".

Drake Casino and GT Bets... Hum mm... What can I say?? Thank You, Thank You, Thank You...
I am happy to report that Drake Casino paid me in full, waived all fess associated with the transfer of funds to it's winners as well as put up with my numerous calls which at times were not so nice.

I am not saying this because I received my money, I am saying this because it's the truth.. Shaun and Martin are tops in my book. I have decided to give gaming a rest for awhile but still call the guys from time to time just to say hello..

So now you know the rest of the story.... I appreciate everyones assistance and hope I haven't caused anyone  to suffer the loss of potential players and players the pleasure of Drake Casino and GT Bets...

Give em a try....Oh and I too received a few free spins....

Thanks
Whitney

Hi All

My name is Colin and I work very closely with the management of LCB to ensure that each and every one of you are taken care of.
I will be trolling this thread on a regular basis ensuring questions nd queries are always answered on time and that each of your experiences are the most enjoyable at our casinos.

If you have any questions whatsoever, p lease do not hesitate to contact me here anytime or email me directly at colin [at] drakeaffiliates.eu and ill be sure to get back to you!

Have a great Weekend

Colin Anderson
Drake Affiliates

If have opened an account with Drake Casino. I see there are some hefty withdrawal fees. What I would like to know if withdrawal time has improved? I was reading this thread and saw where someone was waiting for a few weeks to get his withdrawal

Not sure if anyone is still listening, but what is up with the browsers and the tournaments at Drake and Gossip Slots?

I keep getting messages I shoud try to resize my window, and the tourneys mostly only sort of fit in the pop up space the casino places them.  On the Showcase, for example, the SPIN button is out of sight and out of reach.

It's worse at Gossip Slots, and I have tried 4 different browsers none of which can quite get the size of the window right.  I don't know how to increase the size of the window I am given.  I've had to go from laptop to laptop to tablet to android just trying to get to play the tournament.

Is there some trick to getting the tourney to pop up in it's own window like playing a regular game?

Is there some setting we are missing?  The mobile version works best, but doesn't show the rank so you don't know if how you are doing against the other players. 

Any help?

the control button + the plus key increses size the minus key shrinks the window try that while the windows opening.  your welcome the bubz

it's kind of the same as using my touch pad or touch screen to make what I am looking at bigger, doesn't really help.  Today the buttons (spin, change bet, etc..) aren't working for me in the tournament game "window" so I am stuck on the tiny screen phone, which doesn't show rank.  Funny the larger screen is too small, the phone is not? 

anyway, it is frustrating to try to play an keep track of where you stand.

Hey there

I currently have our developers looking into this!

Can you please let me know the following details:

What operating system are you using?
Is this on Windows 7 or 8?
Can I also please have your account id also!

Many thanks!

my username is jokinsers @ both sites.

I've tried on my Windows 8, and on my Windows 7, and on my android phone and on my HP10Plus Notepad. 

I've tried IE, Chrome, and Opera as well as "browser' and dolphin.

Sometimes it works better than others and it may be I have played with the internet options in Control Panel and in IE and settings in Chrome too much.  (some other casinos have been having non-responsive button issues that were resolved by setting IE back to default).

IE seems to work better than Chrome, but yesterday nothing but the android phone was able to make the Bluebeard reels spin. 

It could very well be the Arrows edge that is an issue or it could be Unity player?  here's a typical issue:  Open tournaments, choose the showcase.  Click on Enter, and a little other window (not a tab, etc) opens over on top of the list of tourneys.  Only it's not "lit up" (active) and clicking anywhere throws me back to the list of tournaments  The play window seems to get sucked back up into the other page - in any case, it goes away.  Sugarpop, same thing.

This is on Win8 and in Chrome.

Meanwhile, over on IE, I get to the point of clicking ENTER and get a popup to try to increase the size of my screen (well, it's the little window on top of the other again, and there's no increasing of the window itself, but I can zoom in somewhat on the content to change it up.  Never satisfactorily.

So it opens, and I can see the ranking below the page.  In the middle of the game page is a bar showing total bet, random jackpot, my balance....but only can see part of it. So I click on Carol, so far so good but then oops, I'm in the showcase feature and can only see most of the wheel and no spin button at all.  Can't do a thing.  Go to the android phone and I can play the game, but I am not in the showcase any longer.  It sits on the instant play, unplayable.

If you need more, let me know and I'll make time to do more research for you.

thanks for your help I know others are having a problem as well trying to resize that screen.

Hi,
I have been having the same problem as well with being able to play the cash grab games. I contacted support and they couldn't figure it out so I did a little reading. Apparently, some of their slots rely on Java and NPAPI. Many of the browsers including chrome and foxfire are phasing out their support of NPAPI and will not support it at all by the end of the year. As a temporary fix you can

1. Open Chrome and type  chrome://flags/#enable-npapi  in the search bar

2. Click the Enable NPAPI setting. 

3. After that, click "Relaunch Now" at the bottom of your Chrome window. Note: Closing and reopening Chrome is not sufficient, you must click the "Relaunch Now" button.

I have not found any way to get the games in run in foxfire. It will run in explorer (which is what I use) if you add drakes to your java safe/trusted list.  I hope they get it recoded soon or else we won't be able to play many of the games. Also, I had the sizing problem as well. If you go into setting at the top of your tool bar and resize the screen it should all become viewable again. Just make sure you reopen the game each time you change the size for it to take effect. Good luck.

Tried both and both accounts were gone !  Just wondered what was up....

Hi lisalisa223,

We are not sure either. The casino rep has been notified so we're expecting them to give us the answer to that question shortly.

Best regards.

Yesterday we lost the ability to publish posts and interact with our Facebook pages for Gossip and Drake.

Our pages were not categorized by Facebook correctly and as a result, we were in violation of their terms and conditions.

We’re working to create new pages that are categorized properly and conform to Facebook’s policies.

In the meantime, Gossip and Drake members can continue to enjoy the same promotions on our Twitter pages.

Drake Casino twitter

GossipSlots twitter

We are very sorry for this and hopefully we will have the pages up and running soon again.

Best regards,
Maria

Hi,

Today, 6-6-16, I tried to register for the freeroll for LCB members at Drake Casino.  I couldn't register so I contacted live chat.  After asking where I register for the freeroll, I was told by chat (Sharon) that my account had been disabled for bonuses.  I told her I didn't want a bonus but to register for the freeroll. I had played their freeroll Lucky 7 the day before!

She then tells me that my residence is not the same as what I entered.  I asked WHAT?  Now my account is disabled for an incorrect address?  She told me I had to send a copy of my utility bill.  I wonder why this problem is just now surfacing?  I did move but that was over 5 years ago!

So wishy - washy!  First its bonuses then wrong address.....PLEASE!  Make up your mind!  I don't think I'll be playing here anymore!  All  LCBer's should check that their information is correct, so they don't run into this same problem.

Pokergranni

Hi,

It doesn't look as if I am going to get a response from anyone at Drake Casino.  Some how that doesn't surprise me.  Oh well, another one bites the dust!

Pokergranni 

I just wanted to mention that I play the free tournaments all the time, and I have actually win miney doing so, I love both casinos, Drake and Gossip Slots.

Hi Pokergranni,
I had a look at what happened and why you are not able to receive freeroll and bonuses. Reason is that your account is registered with a Californian address but when signing in we get the notification that you are on an IP address from Maryland. And as we don’t accept players from Maryland we need to make sure you are registered with the correct address. It is a standard procedure to ask for a UBill to verify our customers address, this is for security reasons to make sure we have the correct information.
Thanks,
DrakeMaria

Thanks for getting back with an answer.  But this has never happened to me before!  I have decided to play at some other casinos.  I can not rely on anything at your site; if you are getting a Maryland ip address which is wrong, then what else will be wrong?????  Too much hassle here and not worth my time and effort!

I think this is a bullshit casino . I made a account and recived 50 free spins . I played them and won some money . But the winnings come as a bonus ???? Why giving free spins if the winning from them is a bonus?? 

Hi volker61!

We are very sorry that you feel that way.  We never meant to be confusing with this offer.  Maybe it would help if I explained the purpose of our free spin offers.

Our free spin bonuses are meant to give you a chance to try out our casino.  The winnings are credited to your account when you decide to make a deposit.  Free spin offers are considered bonus money and will always require rollover to withdraw the funds.  The other type would be if you deposited to get free spins like our Deposit $50 for 100 Free Spins Promotion where the winnings are credited directly to your account instantly (Still has wagering requirements but much lower).  This is a very popular bonus with our members because they like that the cash is added to their balance automatically.

Lastly, we have made some big changes since we last saw you (new games, signup bonuses, new design).  I have left a surprise for you so that you can test drive the new features.  

I hope this helps!

DrakeKyle

nothing new same as the old casino 50 free  spins winning coms as bonus??????

Today I was Playing at Drake casino when I encountered a problem with the slot game the "Winning Dead ".   I went to support and this is a copy of the chat .

                            Hello I was playing the slot game "The Winning Dead" and I got the three zombies which triggers the bonus round and it didn't give it to me. so Im thinking maybe game was messing up.Please wait and one of our operators will be with you shortly.
You are now chatting with Lisa . (Customer Service) - Drake - Live
15:49Lisa .: Hi Clara
15:49:"ME:  Hi Lisa
15:49Lisa .: May I have your account ID?
15:49 ME : cdpusa67
15:49Lisa .: Thank you
15:49Lisa .: Kindly hold please.
15:50 ME: I figured it was messing up so I reloaded the game
15:50 ME: and then it still didn't give me the bonus
15:50 ME: so I pushed the spin button and it credited a few cents for two J's and a K
15:51 ME: Which isn't a winning combination
15:52 ME : So the game is truly messing up.
15:52Lisa .: One moment please.
15:54Lisa .: What game were you playing?
15:54 ME: The winning Dead
15:54 ME: super Jackpot slots
15:55Lisa .: It showed that the game play through, I see that you win some and you loss some.
15:55 ME: If the game is crediting players with non-winning combinations you need to look into this
15:56 ME: No it did not play through Lisa !\
15:58Lisa .: Do note that that the casino games are randomly generated by the system, we cannot alter or determine the outcome for the games.
16:00 ME: Lisa are you understanding that your players wont want to play any of your games if they are not working right?
16:02Lisa .: I understand Clara, I will have someone take a look into this matter.
16:04 ME: When right now? Because like I said I did get the bonus and didn't receive it. And not feeling comfortable playing any of the games at Drake right now with the games not correctly working. I am a depositing player and this bothers me Lisa !
16:04 ME: Im sure you understand this right ?
16:05Lisa .: I do understand that it can be quite frustrating when the game plays are not returning in your favor.

That was very Insulting !   

Oh sory to hear that. We're going to inform the casino rep. 

Hi ladies,

The usual rep is away however the other rep does not have access to the account for Drake here on the forum so he has asked me to post his response to you.  See below:

This player lost a total of $2.00 on the game in that session, all of which came from a $10 comp that was given to her 20 minutes earlier. I will have someone look into the issue that she reported, but I have credited her with $5.00 in the meantime, which should make her more than whole.

Blueday we want to thank you for looking into this issue.  Regardless of the comp that was given, the fact remains that the slot game that i was playing "The Winning Dead"  was not working correctly.  That was the "whole" reason why i contacted support in the first place to let Drake Casino know that this needed to be addressed.  When at that time, via live chat support, would not take in consideration that i was trying to inform them of this problem.  For not only the players benifit but for their benifit as well. the game was crediting for  non-winning combinations.  I felt insulted when live support Rep. "Lisa" made the statement "  I do understand that it can be quite frustrating when the game plays are not returning in your favor." 

        I am a depositing player at Drake Casino.  The Rep that told you to post his reponse said, "that i lost 2.00 in that session"  If you refer back to the live chat even Lisa said that the bonus round showed that it played through. Now how was i suppose to have lost 2.00 on the bonus round in the slot game "The Winning Dead" ?