Hi I need some assistance with getting my money back from freshbet casino which was already agreed but then I heard nothing about it for a while and now they don't seem to be responding and have blocked my account. The website is dodgy as, and due to there payment collecting method which circumvents gambling restrictions on people's UK accounts, this means that other merchants collect payments on there behalf which are not in relation to the company, this is how they bypass which then caused the closure of my astropay account causing me a lot of stress because the transactions which are flagged as fraudulent. This is very contradictory since they claim to be a responsible gambling operator yet impose this on our accounts leaving potentially serious consequences for some especially when it comes to accounts being closed. There is also another issue where it states in t&Cs that UK players are under absolute restriction form playing there however there still allowing us to sign up and deposit with UK based address and payment methods still taking our money.. Are the bets even valid? I also don't recall ever seeing any warning or somethihg alerting me do this restriction when I placed a deposit on here yet they are quick enough to take your money.
I've since found out the casino operates a dual license held under Curaçao and the Comoros (annoujan)
When I contacted E gaming Curaçao they are claiming to have no responsibility to the casino however they are listed on freshbets site where Comoros is not.
I have also contacted the annoujan gaming control board over 10 days ago and still not received any response from then despite the website advising that it will take 2-3 days for a reply.
I was already told that my refund will be processed by freshbet when I had access to my account several weeks ago by an advisor on live chat however since they blocked me they seem to be ignoring me.
Zdravo, potrebna mi je pomoć oko vraćanja novca od Freshbet kazina što je već bilo dogovoreno, ali tada nisam čuo ništa o tome neko vreme i sada izgleda da ne reaguju i blokirali su moj nalog. Veb stranica je nepredvidiva, a zbog načina naplate plaćanja koji zaobilazi ograničenja kockanja na računima ljudi u UK, to znači da drugi trgovci u tu ime naplaćuju uplate koje nisu u vezi sa kompanijom, tako zaobilaze što je onda izazvalo zatvaranje mog astropai naloga izaziva veliki stres zbog transakcija koje su označene kao lažne. Ovo je veoma kontradiktorno jer tvrde da su odgovorni operateri kockanja, ali to nameću našim računima ostavljajući potencijalno ozbiljne posledice za neke, posebno kada je u pitanju zatvaranje naloga. Takođe postoji još jedan problem gde se u uslovima i odredbama navodi da su igrači iz UK pod apsolutnom zabranom igranja tamo, ali nam i dalje dozvoljava da se registrujemo i deponujemo sa adrese u UK i načini plaćanja i dalje uzimaju naš novac.. Da li su opklade uopšte važeće? Takođe se ne sećam da sam ikada video neko upozorenje ili nešto što me je upozorilo da uradim ovo ograničenje kada sam položio depozit ovde, ali oni su dovoljno brzi da uzmu vaš novac.
Od tada sam saznao da kazino ima dvostruku licencu koja se drži pod Kurasaom i Komorima (annoujan)
Kada sam kontaktirao E gaming Curacao, oni su tvrdili da nemaju nikakvu odgovornost prema kazinu, ali su navedeni na sajtu Freshbets gde Komori nisu.
Takođe sam kontaktirao Annoujan odbor za kontrolu igara pre više od 10 dana i još uvek nisam dobio nikakav odgovor od tada uprkos tome što je veb lokacija savetovala da će biti potrebno 2-3 dana za odgovor.
Već mi je savetnik na live chat-u rekao da će moj povraćaj biti obrađen od strane Freshbet-a kada sam imao pristup svom nalogu pre nekoliko nedelja, ali pošto su me blokirali, izgleda da me ignorišu.
