hi!
I was registered in this casino from lcb.org Yeti Casino
I made the first deposit without bonus and I won the small sum of money, after that I addressed in a chat and asked whether documents for withdrawal of money are necessary..., I was answered that for not big prizes documents aren't necessary....I requested withdrawal of money...
there passed day but there is no money on my account...I addressed in a chat and I was answered documents (the letter on an email wasn't) for a conclusion are necessary, I sent....in a couple of hours to me the letter that I have to send documents in English language comes....?
then such letter came:
23 Jun at 15:27 Dear Andrei,
Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.
Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.
Kind regards,
documents were accepted!!!
27 Jun today they told that documents didn't undergo testing....
Hi Andrei,
We are sending you the chat transcript you requested from Yeti Casino.
Chat transcript from date 06/27/2017
| name: Andrei
| email: promt007@tut.by
Andrei (08:35:40): hi
Tessa (08:35:55): Hi Andrei
Tessa (08:36:00): How can I help you?
Andrei (08:36:03): when you verify my account?
Tessa (08:36:27): I will have a look for you
Tessa (08:38:50): I see that the verification department would like to receive a proof of address in English. Would that be possible?
Andrei (08:40:52): accepted documents from me in Russian! Here the letter from you:Dear Andrei,
Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.
Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.
Kind regards,
Tessa (08:41:52): As it says in the e-mail, it has been sent to the verification department for a final review and they request another document
Tessa (08:43:04): Is there any chance you can request a document somewhere in English which shows your name, address and a date not older than 3 months?
Andrei (08:45:51): tell, and you can provide me the document in Russian? the confirming your address?
Tessa (08:46:52): We are an English speaking casino so therefore we need these documents, I am sorry
I live in Belarus and I don't know what document to them to send in English, I played in different casinos much and wash documents everywhere accepted....
login: promt007@tut.by
Zdravo!
Registrovan sam u ovom kazinu sa lcb.org Ieti kazina
Napravio sam prvi depozit bez bonusa i osvojio sam malu sumu novca, nakon toga sam se obratio u ćaskanju i pitao da li su potrebni dokumenti za podizanje novca..., odgovoreno mi je da za manje nagrade dokumenti nisu potrebni ....Tražio sam povlačenje novca...
prošao je dan ali nema novca na računu...obratio sam se u četovanju i odgovoreno mi je da su dokumenti (pismo na mejl nije bilo) potrebni za zaključak poslao sam....za par sati stiže mi pismo da moram da pošaljem dokumenta na engleskom jeziku....?
onda je stiglo pismo:
23 Jun u 15:27 Poštovani Andrej,
Hvala vam što ste nam poslali svoje dokumente. Prosledili smo ih našem odeljenju za verifikaciju na konačnu proveru i trebalo bi da dobijete potvrdu o uspešnoj verifikaciji putem e-pošte u roku od 24 sata (samo tokom radnih dana). Takođe ćemo vas kontaktirati u slučaju da nam budu potrebni dodatni dokumenti. Kada primite e-poruku sa potvrdom u kojoj se navodi da je vaš nalog u potpunosti verifikovan, obradićemo sve zahteve za povlačenje na čekanju u naredna 24 sata.
Ne ustručavajte se da nas kontaktirate ako imate bilo kakvih pitanja. Dostupni smo 24 sata dnevno, 7 dana u nedelji da odgovorimo na sva vaša pitanja putem telefona, ćaskanja uživo ili e-pošte.
Srdačan pozdrav,
dokumenti su prihvaćeni!!!
Danas su 27. juna rekli da dokumenti nisu podvrgnuti testiranju...
Zdravo Andrej,
Šaljemo vam transkript ćaskanja koji ste tražili od Ieti kazina.
Transkript ćaskanja od 27.06.2017
| ime: Andrej
| email: promt007@tut.bi
Andrej (08:35:40): zdravo
Tesa (08:35:55): Zdravo Andrej
Tesa (08:36:00): Kako vam mogu pomoći?
Andrej (08:36:03): kada verifikujete moj nalog?
Tesa (08:36:27): Pogledaću te
Tesa (08:38:50): Vidim da bi odeljenje za verifikaciju želelo da dobije dokaz adrese na engleskom. Da li bi to bilo moguće?
Andrej (08:40:52): prihvatio dokumente od mene na ruskom! Evo pisma od vas: Dragi Andrej,
Hvala vam što ste nam poslali svoje dokumente. Prosledili smo ih našem odeljenju za verifikaciju na konačnu proveru i trebalo bi da dobijete potvrdu o uspešnoj verifikaciji putem e-pošte u roku od 24 sata (samo tokom radnih dana). Takođe ćemo vas kontaktirati u slučaju da nam budu potrebni dodatni dokumenti. Kada primite e-poruku sa potvrdom u kojoj se navodi da je vaš nalog u potpunosti verifikovan, obradićemo sve zahteve za povlačenje na čekanju u naredna 24 sata.
Ne ustručavajte se da nas kontaktirate ako imate bilo kakvih pitanja. Dostupni smo 24 sata dnevno, 7 dana u nedelji da odgovorimo na sva vaša pitanja putem telefona, ćaskanja uživo ili e-pošte.
Srdačan pozdrav,
Tesa (08:41:52): Kako piše u mejlu, poslato je odeljenju za verifikaciju na konačnu reviziju i oni traže drugi dokument
Tesa (08:43:04): Postoji li ikakva šansa da zatražite dokument negde na engleskom koji pokazuje vaše ime, adresu i datum ne stariji od 3 meseca?
Andrej (08:45:51): recite, a možete li mi dati dokument na ruskom? potvrđivanje vaše adrese?
Tesa (08:46:52): Mi smo kazino koji govori engleski, tako da su nam potrebni ovi dokumenti, žao mi je
Živim u Belorusiji i ne znam koji dokument da im pošaljem na engleskom, mnogo sam igrao u raznim kockarnicama i svuda se pere dokumenta....
login: promt007@tut.bi