Predstavnik kazina
7
Molimo vas Prijava ili Registrujte se Objavite komentar.
Predstavnik kazina
7
Prevod 
Prevedeno sa 
Hello LCB’ers,
Enter the wild world of Jurassic Slots, where thrilling action and rewarding gameplay await.
Claim your Welcome Bonus from day one and take advantage of exclusive promotions, generous bonus offers, and a wide selection of today’s most popular slots. There’s always something new to discover.
Our professional Customer Support team is available 24/7 to assist you and ensure a smooth and enjoyable experience.
Have any questions? Feel free to post below. We’re happy to help.
Zdravo LCB-ovci,
Uđite u divlji svet Jurasik slotova , gde vas čekaju uzbudljiva akcija i nagrađujuća igra.
Iskoristite svoj bonus dobrodošlice od prvog dana i iskoristite ekskluzivne promocije, velikodušne bonus ponude i širok izbor najpopularnijih slotova danas. Uvek postoji nešto novo za otkrivanje.
Naš profesionalni tim za korisničku podršku dostupan je 24/7 kako bi vam pomogao i osigurao glatko i prijatno iskustvo.
Imate pitanja? Slobodno ih postavite ispod. Rado ćemo vam pomoći.
Welcome to our forum! Glad to have you here! 
Dobrodošli na naš forum! Drago nam je što ste ovde!
Moderator
1647
Welcome aboard! We are happy to have you join the LCB forum.
Dobrodošli! Drago nam je što ste se pridružili LCB forumu.
Moderator
1700
Happy to see you here! Welcome to our forum! 
Drago mi je da vas vidim ovde! Dobrodošli na naš forum!
Moderator
6383
Moderator
23083
Welcome, hope you will enjoy our forum
Dobrodošli, nadamo se da ćete uživati u našem forumu
Moderator
3477
Moderator
7028
Welcome to the best gambling site! 
Dobrodošli na najbolji sajt za kockanje!
Senior novajlija
26
This is why this casino group is full of crap. I receive email for promo. All it states is 1x per player then when i reach out to chat im told that you have to have made over $100 in deposits and ive used more than the free promo limit then why send it to me and why state 30 spins for 30 days without listing the fact that you will not cashout if you actually use 30 spins for 30 days!!!! They are the kings of B.S. and dont explain terms fully. Its like they arr run by little kids that dont know how to fully express themselves or incapable of doing so. They frustrate the crap out of me. And how come i dont get any comp points accummulation huh, cheapos?
Zato je ova kazino grupa puna gluposti. Dobijam imejlove za promocije. Sve što piše je 1x po igraču, a onda kada se javim da ćaskamo, kažu mi da morate imati depozit od preko 100 dolara i da ste iskoristili više od limita besplatne promocije, pa zašto mi to šaljete i zašto navodite 30 okretaja tokom 30 dana, a da ne navedete činjenicu da nećete isplatiti novac ako zaista koristite 30 okretaja tokom 30 dana!!!! Oni su kraljevi gluposti i ne objašnjavaju pojmove u potpunosti. Kao da ih vode mala deca koja ne znaju kako da se u potpunosti izraze ili su nesposobna da to urade. Frustriraju me do smrti. I kako to da ne akumuliram nikakve komp poene, zar ne, škrtice?
Moderator
6383
Hello Roy3aa7,
We understand your frustration.
Please note that promotional emails are often sent automatically to a wide group of players and may not always reflect individual eligibility criteria. In many cases, specific conditions (such as minimum deposit requirements or prior promotional usage limits) are outlined in the full Terms & Conditions rather than directly in the email itself.
For that reason, it’s always best to confirm with the casino’s live chat support whether you are fully eligible for a promotion before claiming or using it.
Zdravo Roy3aa7 ,
Razumemo vašu frustraciju.
Imajte u vidu da se promotivni imejlovi često automatski šalju širokoj grupi igrača i ne moraju uvek da odražavaju pojedinačne kriterijume podobnosti. U mnogim slučajevima, specifični uslovi (kao što su minimalni zahtevi za depozit ili prethodna ograničenja korišćenja promocija) su navedeni u kompletnim Uslovima i odredbama, a ne direktno u samom imejlu.
Iz tog razloga, uvek je najbolje da proverite sa podrškom kazina putem ćaskanja uživo da li ispunjavate uslove za promociju pre nego što je zatražite ili koristite.
Novajlija
5
Gracias por compartir tu reseña. Estoy pensando en jugar juegos de casino en línea en esta plataforma. Sin duda, la tendré en cuenta cuando la pruebe. Te lo agradezco.
Hvala što ste podelili svoju recenziju. Razmišljam o igranju onlajn kazino igara na ovoj platformi. Svakako ću to imati na umu kada budem probala. Hvala vam.
Thanks for sharing your review. I'm thinking about playing online casino games on this platform. I'll definitely keep it in mind when I try it. Thank you.
Senior novajlija
26
whats taking so long to verify my account?
username: tr***
Zašto mi toliko dugo treba verifikacija naloga?
korisničko ime: tr***
Novajlija
12
Danke fürs Teilen! Ich habe es tatsächlich ausprobiert, weil mich der Name Jurassic Slots neugierig gemacht hat, da Jurassic World eine meiner Lieblingsfilmreihen ist. Und es hat mir wirklich Spaß gemacht, hier zu spielen. Die Spiele sind unterhaltsam und laufen flüssig, und insgesamt war es bisher eine tolle Erfahrung. Ich werde auf jeden Fall weiterspielen und weitere Funktionen entdecken.
Hvala što si podelio! Zapravo sam ga isprobao jer me je ime Jurasik Slots zaintrigiralo, jer je Jurasik Svet jedna od mojih omiljenih filmskih franšiza. I zaista sam uživao igrajući ovde. Igre su zabavne i rade glatko, i generalno je do sada bilo sjajno iskustvo. Definitivno ću nastaviti da igram i otkrivam još funkcija.
Thanks for sharing! I actually tried it out because the name Jurassic Slots intrigued me, as Jurassic World is one of my favorite movie franchises. And I really enjoyed playing here. The games are entertaining and run smoothly, and overall it's been a great experience so far. I'll definitely keep playing and discovering more features.
Senior novajlija
26
thats correct, but the casino boasts about accounts being verified in less than half an hour.
Thats been my experience with all their other casinos.
This one took more than 6 hours and I played down my clean deposit. I basically assumed they werent going to verify my account.
Tačno je, ali kazino se hvali da se nalozi verifikuju za manje od pola sata.
To je bilo moje iskustvo sa svim njihovim drugim kazinima.
Ovo je trajalo više od 6 sati i umanjio sam vrednost svog čistog depozita. U osnovi sam pretpostavio da neće verifikovati moj nalog.
Novajlija
1
I signed up for this casino and won on the free spins. I cashed out. however I ended up making another deposit and continued playing my free spins nightly and when I hit again and completed the wager they denied me my money and said because I played consecutive bonuses back to back. this casino doesn't even let you play bonuses consecutively without a deposit. when I wrote them back and asked how I was breached the terms, I got no reply.
Sporni iznos: 50$
Kazino: Jurassic Slots
Slučaj #: 4084
Registrovao sam se u ovom kazinu i osvojio besplatne okrete. Unovčio sam novac. Međutim, na kraju sam napravio još jedan depozit i nastavio da igram besplatne okrete svake večeri, a kada sam ponovo pogodio i završio opkladu, odbili su mi novac i rekli da sam igrao uzastopne bonuse jedan za drugim. Ovaj kazino vam čak ne dozvoljava da igrate bonuse uzastopno bez depozita. Kada sam im odgovorio i pitao kako sam prekršio uslove, nisam dobio odgovor.
Sporni iznos: 50$
Kazino: Jurassic Slots
Slučaj #: 4084
Predstavnik kazina
7
Hi Curtis,
We have reviewed your case and, unfortunately, according to the casino rules, it is not allowed to use multiple free promotions consecutively without making a deposit. In your case, the banking team voided your winnings due to the following term:
6.1 General Conditions:
(c) Free bonuses are available solely to players with no active payout transactions. A qualifying deposit is required between free promotions. Back-to-back claiming of free promotions may be considered free bonus abuse and may result in winnings being cancelled.
To be eligible for using free promotions in the future and to have the possibility to withdraw winnings from them, it is now necessary to make a deposit.
If you have any questions, please feel free to reach out to me via email at support@jurassicslots.com.
Kind regards,
Jonathan,
Jurassic Slots Support Team
Zdravo Kertis,
Pregledali smo vaš slučaj i, nažalost, prema pravilima kazina, nije dozvoljeno koristiti više besplatnih promocija uzastopno bez uplate depozita. U vašem slučaju, bankarski tim je poništio vaš dobitak zbog sledećeg roka:
6.1 Opšti uslovi:
(c) Besplatni bonusi su dostupni isključivo igračima bez aktivnih transakcija isplata. Između besplatnih promocija je potreban kvalifikovani depozit. Uzastopno zahtevanje besplatnih promocija može se smatrati zloupotrebom besplatnog bonusa i može dovesti do poništavanja dobitaka.
Da biste u budućnosti imali pravo na korišćenje besplatnih promocija i mogućnost povlačenja dobitaka sa njih, sada je potrebno izvršiti depozit.
Ako imate bilo kakvih pitanja, slobodno me kontaktirajte putem e-pošte na support@jurassicslots.com .
Srdačan pozdrav,
Džonatan,
Tim za podršku Jurasik Slots
Moderator
6383
Zdravo, CurtisKing ,
Možete li, molim vas, potvrditi da li ste videli odgovor predstavnika?
Hvala vam.
Moderator
3477
Hello CurtisKing,
According to the rules stated in their Terms & Conditions, the winnings in question are unfortunately not eligible for withdrawal due to a violation of the bonus terms, which resulted in the winnings being voided.
We’ll mark this complaint #4084 as RESOLVED based on the explanation provided by the casino rep and the Terms themselves.
Zdravo, CurtisKing ,
Prema pravilima navedenim u njihovim Uslovima i odredbama, predmetni dobici nažalost nisu podobni za povlačenje zbog kršenja uslova bonusa, što je rezultiralo poništenjem dobitaka.
Ovu žalbu br. 4084 označićemo kao REŠENU na osnovu objašnjenja koje je dao predstavnik kazina i samih Uslova korišćenja.
Senior novajlija
26
Another Jurassic Slots slimy, sleazy, tactic/gimmick. If you deposit over $100 over the lifetime a player's account is active, that's enough to qualify you as a VIP member to their most basic level. That means that every Monday, if you've been active, you get awarded 10 spins.
Those spins arent freebies, per se. They are earned because a player has been making deposits.
This past Monday, 03/25/26, I made a deposit and then I noticed I had a message in my Jurassicslots.com player inbox informing me that I had those 10 spins ready to go once i clicked on the message, but since i had already made my deposit, i wasn't going to cancel my deposit just for 10 spins. I mean, who does that?
Anywho, I ended up making a withdrawal with my deposit. Since the 10 spins were already awarded to me and where just waiting to be activated, I went ahead and activated the 10 spins.
I ended up completing the playthrough requirements and my balance had reached the maximum a player could withdraw off of those 10 spins, $50.
I went ahead and made the withdrawal request but was denied because after a withdrawal, the next action must be a deposit per the casino.
This is ****.
The casino promotes the fact that if you deposit more than $50 during the week, a player can redeem weekend free spins.
So, if a player makes a withdrawal based off of the deposit that made them eligible for the weekend free spins, does that mean that a player will not be eligible to make a withdrawal off of those weekend spins thaat are allegedly free based off of making a deposit during the week?
How about when I make a clean deposit, let's say $200, and I see I'm not having much luck and decide to cut my losses and withdraw my balance at $100.
According to the casino, that action is considered a withdrawal by definition, so a player is not eligible to cash out any subsequent no deposit bonus coupons.
So what does the casino expect a player to do? Instead of cutting their losses on a clean deposit, play all the funds down to $0 just to be able to redeem crappy promos that at most only award a player 40-50 spins and allow a maximum withdrawal of $50?
How about redeeming comp points after making a withdrawal? Those comp points weren't earned for free. A player has to play on the site with real funds in order accumulate enough points to even convert those points into cash and then have their balance be enough to meet the withdrawal minimum amount of $20, at minimum?
Would that withdrawal attempt be denied?
Not with this Casino group. The $150 in funds lost to the casino arent eligible for a daily reward due to the withdrawal made.
Again, the only redeeming factor about this casino is the fact that a player can get their winnings deposited instantly and the casino does pay out rather quickly. That's the only reason why I continue to frequent their sites because the casino group does pay out and it does it fast and allows a player to do so once per day.
But as far a everything else, player benefits are few and far in between and the casino is constantly changing things on the fly as they see fit and don't send emails or any attempt to communicate the changes to a player and act like a player is expected to know any changes that come up.
For an online casino, it acts really cheap.
Još jedna sluzava, podla taktika/trik iz Jurasik Slots. Ako uplatite preko 100 dolara tokom perioda dok je igračev nalog aktivan, to je dovoljno da se kvalifikujete kao VIP član do njihovog najosnovnijeg nivoa. To znači da svakog ponedeljka, ako ste bili aktivni, dobijate 10 okretaja.
Ti okreti nisu besplatni, sami po sebi. Oni se zarađuju zato što igrač uplaćuje depozite.
Prošlog ponedeljka, 25.03.2026., uplatio sam depozit, a onda sam primetio da imam poruku u prijemnom sandučetu igrača na Jurassicslots.com koja me obaveštava da imam tih 10 okretaja spremnih kada kliknem na poruku, ali pošto sam već uplatio depozit, nisam hteo da otkažem depozit samo zbog 10 okretaja. Mislim, ko to radi?
U svakom slučaju, na kraju sam podigao svoj depozit. Pošto mi je 10 okretaja već bilo dodeljeno i samo je čekalo da budu aktivirani, aktivirao sam ih.
Na kraju sam ispunio uslove za igranje i moj saldo je dostigao maksimum koji igrač može da podigne iz tih 10 okretaja, 50 dolara.
Podneo sam zahtev za povlačenje novca, ali sam odbijen jer nakon povlačenja, sledeća akcija mora biti depozit, prema pravilima kazina.
Ovo je ****.
Kazino promoviše činjenicu da ako uplatite više od 50 dolara tokom nedelje, igrač može da iskoristi besplatne okrete za vikend.
Dakle, ako igrač izvrši podizanje novca na osnovu depozita koji mu je omogućio besplatne okrete za vikend, da li to znači da igrač neće imati pravo da izvrši podizanje novca sa tih okretaja za vikend koji su navodno besplatni na osnovu depozita urađenog tokom nedelje?
Šta kažete na situaciju kada uplatim čist depozit, recimo 200 dolara, i vidim da nemam baš sreće pa odlučim da smanjim gubitke i podignem stanje sa 100 dolara?
Prema kazinu, ta radnja se po definiciji smatra povlačenjem, tako da igrač nema pravo da unovči bilo kakve naknadne kupone za bonus bez depozita.
Pa šta kazino očekuje od igrača? Umesto da smanji gubitke na čistom depozitu, igrajte sav novac do 0 dolara samo da biste mogli da iskoristite loše promocije koje igraču dodeljuju najviše 40-50 okretaja i omogućavaju maksimalno povlačenje od 50 dolara?
Šta kažete na iskorišćavanje komp poena nakon podizanja novca? Ti komp poeni nisu zarađeni besplatno. Igrač mora da igra na sajtu sa pravim sredstvima kako bi sakupio dovoljno poena da ih uopšte može pretvoriti u novac, a zatim da mu stanje na računu bude dovoljno da ispuni minimalni iznos za podizanje od najmanje 20 dolara?
Da li bi taj pokušaj povlačenja bio odbijen?
Ne sa ovom grupom kazina. 150 dolara izgubljenih u kazinu ne ispunjavaju uslove za dnevnu nagradu zbog izvršenog povlačenja.
Ponovo, jedina prednost ovog kazina je činjenica da igrač može odmah da uplati svoje dobitke, a kazino isplaćuje prilično brzo. To je jedini razlog zašto nastavljam da posećujem njihove sajtove, jer kazino grupa isplaćuje i to radi brzo i omogućava igračima da to urade jednom dnevno.
Ali što se tiče svega ostalog, pogodnosti za igrače su retke, a kazino stalno menja stvari u hodu kako smatra da je prikladno i ne šalje imejlove niti pokušava da saopšti promene igraču i ponaša se kao da se od igrača očekuje da zna za sve promene koje se pojave.
Za onlajn kazino, deluje zaista jeftino.
Senior novajlija
26
Excuse me lcb.org, am I going to get help with my complaint? Again, the withdrawal in question is regarding free spins that were ALREADY awarded to me and where in my inbox waiting to be activated.
These VIP spins aren't a bonus/promotion like the kind us, players, get from sites like lcb.org in which we get the bonus/promo code from lcb.org website and then manually input te the code at the respective casino and at the very least, relay the code to support via live chat so they can add it to a player's account.'
No, these spins are available only on a specific day and the casino manually depositng them into a players account is the only way these free spins will see the light of day.
These spins were already awarded to me, unbeknowst to me. I had just made a deposit when I noticed them in my inbox.
SO IN ESSENCE, the casino had already factored the fact that I may make a withdrawal off of those spins by awarding them.
Those are my spins for being an active depositor that they control who gets those spins or not, unlike the codes on lcb.org that are open to depositors that see them and then apply to the corresponding casino.
How the hell you're gonna deny me what I won from free spins you issued to me?
Izvinite lcb.org, da li ću dobiti pomoć u vezi sa mojom žalbom? Ponovo, sporno povlačenje se odnosi na besplatne okrete koji su mi VEĆ dodeljeni i nalaze se u mom prijemnom sandučetu i čekaju da budu aktivirani.
Ovi VIP okreti nisu bonus/promocija poput one koju mi, igrači, dobijamo sa sajtova poput lcb.org, gde dobijamo bonus/promotivni kod sa veb stranice lcb.org, a zatim ručno unosimo kod u odgovarajućem kazinu i barem ga prosleđujemo podršci putem ćaskanja uživo kako bi ga mogli dodati na nalog igrača.
Ne, ovi okreti su dostupni samo određenog dana i kazino ih ručno uplaćuje na igrački račun je jedini način da ovi besplatni okreti ugledaju svetlost dana.
Ovi okreti su mi već bili dodeljeni, a ja nisam znao. Upravo sam uplatio depozit kada sam ih primetio u prijemnom sandučetu.
DAKLE, U SUŠTINI, kazino je već uzeo u obzir činjenicu da mogu da izvršim povlačenje od tih okretaja tako što ću ih dodeliti.
To su moji okreti zato što sam aktivan deponent, a oni kontrolišu ko dobija te okrete ili ne, za razliku od kodova na lcb.org koji su otvoreni za deponente koji ih vide, a zatim se prijave u odgovarajućem kazinu.
Kako ćeš mi, dođavola, uskratiti ono što sam osvojio od besplatnih okretaja koje si mi dodelio?
Moderator
6383
Hello Roy3aa7,
We understand your frustration. Please note that even when free spins are awarded automatically (such as VIP rewards), they are usually still treated as a bonus, meaning that specific Terms & Conditions apply, including rules related to withdrawals and required actions after a withdrawal (such as making a new deposit).
We can then reach out to the casino representative to clarify how these rules were applied in your case.
In the meantime, please follow this thread for updates.
Thank you.
Zdravo Roy3aa7 ,
Razumemo vašu frustraciju. Imajte u vidu da čak i kada se besplatni okreti dodeljuju automatski (kao što su VIP nagrade), oni se obično i dalje tretiraju kao bonus, što znači da se primenjuju posebni Uslovi i odredbe, uključujući pravila vezana za isplate i potrebne radnje nakon isplate (kao što je uplata novog depozita).
Zatim možemo kontaktirati predstavnika kazina kako bismo razjasnili kako su ova pravila primenjena u vašem slučaju.
U međuvremenu, pratite ovu temu za novosti.
Hvala vam.
Senior novajlija
26
Okay Jovana. Always appreciate your time and efforts.
U redu Jovana. Uvek cenim tvoje vreme i trud.
Senior novajlija
26
I only commented to state I have read your response. It by no means implies that I wholehearteadly believe i am in the right.
Free spins that are derived from being a VIP member and is a players reward fof being such isnt a free handout.
A free handout is one in which a player searches for a bonus code and applies it.
VIP spins are earned through deposit activity. Then theres the fact that the casino manually applies credits to a players account if deposits were greater tham withdrawals the previous day. I believe a player should have a say in whether or not they want any credit to their account instead of their account being touched without their approval.
Samo sam komentarisao da kažem da sam pročitao tvoj odgovor. To nikako ne znači da svim srcem verujem da sam u pravu.
Besplatni okreti koji se dobijaju od VIP članstva i koji su nagrada igrača za to, nisu besplatan poklon.
Besplatna podeljena igra je ona u kojoj igrač traži bonus kod i primenjuje ga.
VIP okretaji se zarađuju putem aktivnosti depozita. Zatim, tu je i činjenica da kazino ručno dodeljuje kredite igračevom računu ako su depoziti bili veći od isplata prethodnog dana. Verujem da igrač treba da ima pravo glasa o tome da li želi bilo kakav kredit na svoj račun, umesto da se njegov račun dodiruje bez njegovog odobrenja.
Senior novajlija
26
So Jovana, when a player makes a deposit that qualifies them for the weekend spins with this casino group, does that mean a player should forget about those spins if they make a withdrawal even though making a qualifying deposit shouldnt be discredited? With the other group, Sunday Spins are issued on Sunday, regardless of a players last transaction. Maybe because this casino group is based out of South Africa, i dont recall or have been aware of South African-based companies winning many customer service awards. I understand the whole point of all this is to make money, but theres levels to this and this casino group continuously fails to meet what it advertises. Its gotten to the point I am done seeking any deposit free bonuses simply because when i start spinning, ive automatically started feeling like whats the point? Im not going to be able to cash out? And the fact that the casino offsets future cashback requests with previous no deposit bonus wins at random times and not subsequent cashback requests, whats next? Deposits being withheld due to not using a deposit bonus coupon with a 1000x playthrough requirement and .55x max cashout? Damn, im surprised they can afford to pay attention.
Dakle, Jovana, kada igrač izvrši depozit koji ga kvalifikuje za vikend okrete sa ovom kazino grupom, da li to znači da igrač treba da zaboravi na te okrete ako izvrši podizanje, iako kvalifikovani depozit ne bi trebalo da bude diskreditovan? Kod druge grupe, nedeljni okreti se izdaju u nedelju, bez obzira na poslednju transakciju igrača. Možda zato što je ova kazino grupa bazirana u Južnoj Africi, ne sećam se niti sam bila svesna da su kompanije sa sedištem u Južnoj Africi osvojile mnoge nagrade za korisničku podršku. Razumem da je cela poenta svega ovoga da se zaradi novac, ali postoje nivoi u tome i ova kazino grupa kontinuirano ne ispunjava ono što reklamira. Došlo je do tačke da sam prestala da tražim bilo kakve bonuse bez depozita jednostavno zato što kada počnem da okretam, automatski počinjem da se osećam kao šta je poenta? Neću moći da unovčim? I činjenica da kazino nadoknađuje buduće zahteve za povraćaj novca sa prethodnim dobicima bonusa bez depozita u nasumičnim vremenima, a ne sa naknadnim zahtevima za povraćaj novca, šta je sledeće? Depoziti se zadržavaju zbog nekorišćenja kupona za bonus na depozit sa zahtevom za odigravanje od 1000 puta i maksimalnim isplatom od 0,55 puta? Prokletstvo, iznenađen sam što mogu sebi da priušte da obrate pažnju.
Senior novajlija
26
again withdrwal denied over Monday VIP spins that the casino issues.
***
Promo Credit Withdrawal Approved!
$-68.46
04/06/2026 11:23 PM
Promo Credit Withdrawal Requested
$-68.46
04/06/2026 11:23 PM
eTransaction - JUR - Crypto Withdrawal Cancelled
$50
04/06/2026 11:09 PM
eTransaction - JUR - Crypto Withdrawal Requested
$-50
04/06/2026 10:55 PM
Free Spin Deposit Approved!
$6
04/06/2026 10:55 PM
Free Spin Deposit Requested
$6
04/06/2026 10:55 PM
Coupon 'JSC-VELOFS' redeemed
$0
04/06/2026 10:55 PM
Coupon 'JSC-VELOFS' requested
-
04/05/2026 03:14 AM
Coupon declined
-
04/05/2026 03:14 AM
Coupon 'ST-WEEKEND' requested
-
04/05/2026 01:48 AM
Free Spin Deposit Approved!
$7.5
04/05/2026 01:48 AM
Free Spin Deposit Requested
$7.5
04/05/2026 01:48 AM
Coupon redeemed
$0
04/05/2026 01:48 AM
Coupon requested
-
04/05/2026 12:19 AM
Redeem Comp Points Deposit Approved!
$2.21
04/05/2026 12:19 AM
Redeem Comp Points Deposit Requested
$2.21
04/05/2026 12:14 AM
Free Spin Deposit Approved!
$12.5
04/05/2026 12:14 AM
Free Spin Deposit Requested
$12.5
04/05/2026 12:14 AM
Coupon redeemed
$0
04/05/2026 12:14 AM
Coupon requested
-
04/05/2026 12:10 AM
Coupon declined
-
04/05/2026 12:10 AM
Coupon 'JSC-WEEKEND' requested
-
04/04/2026 06:19 PM
Free Spin Deposit Approved!
$33.3
04/04/2026 06:19 PM
Free Spin Deposit Requested
$33.3
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Odobren depozit za besplatne okrete!
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04/06/2026 22:55
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04/06/2026 22:55
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04/06/2026 22:55
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04/05/2026 03:14
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04/05/2026 03:14
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04/05/2026 01:48
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04/05/2026 01:48
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04/05/2026 01:48
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04/05/2026 01:48
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04/05/2026 00:19
Iskorišćavanje komp poena - depozit odobren!
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04/05/2026 00:19
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04/05/2026 00:14
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04/05/2026 00:14
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04/05/2026 00:14
Zatražen kupon
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04/05/2026 00:10
Kupon odbijen
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04/05/2026 00:10
Zatražen je kupon „JSC-WEEKEND“
-
04.04.2026. 18:19
Odobren depozit za besplatne okrete!
33,3 dolara
04.04.2026. 18:19
Zatražen depozit za besplatne okrete
33,3 dolara
Moderator
6383
Hi Roy3aa7,
Please refrain from using profane language on the forum, as it is strictly forbidden. We have contacted the casino rep and referred them to your posts.
Thank you.
Zdravo Roy3aa7 ,
Molimo vas da se uzdržite od korišćenja vulgarnog jezika na forumu, jer je to strogo zabranjeno. Kontaktirali smo predstavnika kazina i uputili ga na vaše objave.
Hvala vam.
Predstavnik kazina
7
Dear Roy,
First and foremost, please accept our sincere apologies for the delay in responding, and thank you for your patience and understanding. We truly value your continued engagement with our platform and your loyalty as a player.
I would like to clarify that, as with all of our brands, our General Terms and Conditions apply to all promotions and define how our offers operate, unless otherwise specified. These terms are designed to ensure fairness and transparency for all players while maintaining the integrity of our promotional programs.
The section relevant to this situation is as follows:
“6. BONUSES AND PROMOTIONAL OFFERS
6.1 General Conditions:
(i) If you’ve made a withdrawal and wish to claim a new free promotion, a fresh deposit must be made first.”
This essentially means that free promotions can only be claimed after a lost deposit to ensure that winnings from the promotion are eligible for payout.
After a thorough review of your account activity, we observed that following your deposit on 3/23/2026, you made a withdrawal and subsequently claimed your “Monday” spins. Unfortunately, this sequence of actions resulted in voided winnings due to a breach of the abovementioned terms.
We understand that terms and conditions can sometimes be complex, and it is never our intention to cause frustration or confusion. To acknowledge your loyalty and as a gesture of goodwill, we are pleased to inform you that a one-time exception has been made, and the previously voided balance has been reinstated to your account.
To help prevent any potential issues in the future, we encourage you to familiarize yourself with our bonus terms. Should you ever have questions or need clarification, our 24/7 live chat support and email team are always available to provide guidance. We are here to ensure that you have the best possible experience while enjoying our promotions responsibly.
Thank you once again for your patience, understanding, and cooperation. We truly appreciate your continued support and look forward to providing you with a rewarding experience moving forward.
Kind Regards,
Noah King
Jurassic Slots
Dragi Roj,
Pre svega, molimo vas da prihvatite naše iskreno izvinjenje zbog kašnjenja u odgovoru i hvala vam na strpljenju i razumevanju. Zaista cenimo vašu kontinuiranu interakciju sa našom platformom i vašu lojalnost kao igrača.
Želeo bih da pojasnim da se, kao i kod svih naših brendova, naši Opšti uslovi i odredbe primenjuju na sve promocije i definišu kako naše ponude funkcionišu, osim ako nije drugačije naznačeno. Ovi uslovi su osmišljeni da obezbede pravednost i transparentnost za sve igrače, uz očuvanje integriteta naših promotivnih programa.
Odeljak koji se odnosi na ovu situaciju je sledeći:
„6. BONUSI I PROMOTIVNE PONUDE
6.1 Opšti uslovi:
(i) Ako ste izvršili podizanje sredstava i želite da zatražite novu besplatnu promociju, prvo morate izvršiti novi depozit.
To u suštini znači da se besplatne promocije mogu zatražiti tek nakon izgubljenog depozita kako bi se osiguralo da dobici iz promocije ispunjavaju uslove za isplatu.
Nakon detaljnog pregleda aktivnosti na vašem nalogu, primetili smo da ste nakon vašeg depozita 23.3.2026. izvršili podizanje sredstava i potom zatražili svoje „ponedeljne“ okrete. Nažalost, ovaj niz radnji je rezultirao poništenim dobicima zbog kršenja gore navedenih uslova.
Razumemo da uslovi korišćenja ponekad mogu biti složeni i nikada nam nije namera da izazovemo frustraciju ili zabunu. Da bismo priznali vašu lojalnost i kao gest dobre volje, sa zadovoljstvom vas obaveštavamo da je napravljen jednokratni izuzetak i da je prethodno poništeno stanje vraćeno na vaš račun.
Da bismo sprečili eventualne probleme u budućnosti, preporučujemo vam da se upoznate sa našim uslovima za bonus. Ukoliko ikada imate pitanja ili vam je potrebno pojašnjenje, naš tim za podršku uživo ćaskanjem i imejlom je uvek dostupan 24/7 da vam pruži smernice. Tu smo da vam obezbedimo najbolje moguće iskustvo dok odgovorno uživate u našim promocijama.
Još jednom vam hvala na strpljenju, razumevanju i saradnji. Zaista cenimo vašu kontinuiranu podršku i radujemo se što ćemo vam pružiti korisno iskustvo u budućnosti.
Srdačan pozdrav,
Noa King
Jurski slotovi
Senior novajlija
26
Dearest Jovana,
Please move and file my complaint against Jurassic Slots as resolved privately between casino and player to player's satisfaction.
Thanks for your continued advocacy Jovana and lcb.org
And thank you Jurassic Slots.
FINALLY!!!!
Draga Jovana,
Molim vas da pokrenete i podnesete moju žalbu protiv Jurassic Slots, kako je rešeno privatno između kazina i igrača, na zadovoljstvo igrača.
Hvala vam na kontinuiranom zalaganju, Jovana i lcb.org
I hvala Jurasik Slots.
KONAČNO!!!!
Moderator
6383
Dear Roy3aa7,
Thank you for letting us know. You are welcome! 
Please note that we are unable to remove the complaint, as our forum is fully transparent. However, we will close the case and mark it as RESOLVED.
Dragi Roy3aa7 ,
Hvala vam što ste nas obavestili. Nema na čemu!
Imajte u vidu da nismo u mogućnosti da uklonimo žalbu, jer je naš forum potpuno transparentan. Međutim, zatvorićemo slučaj i označićemo ga kao REŠEN.
Novajlija
6
I redeemed a "no deposit bonus" and now to withdraw winnings they are insisting on a "verification deposit" so it really wasn't a no deposit bonus after all
Iskoristio sam „bonus bez depozita“ i sada, da bi podigli dobitke, insistiraju na „depozitu za verifikaciju“, tako da zapravo nije bio bonus bez depozita.
Predstavnik kazina
7
Thank you for reaching out to us, and we appreciate your patience as we clarify this matter.
Please note that your account has been verified for instant withdrawals. Regarding the verification deposit, we understand that this may cause some confusion, so we’d like to provide additional context. As outlined in our Terms of Service, the verification deposit is a standard procedure used to establish a secure and reliable channel between the player and the platform. This deposit is always withdrawn alongside your first winnings, meaning it does not remain in your account and will be returned to your wallet once your funds are processed.
This process ensures both the safety of your account and the integrity of transactions on the platform.
If you have any further questions, concerns, or require assistance with your account, please do not hesitate to contact us directly at support@jurassicslots.com.
Our team is committed to providing you with timely and helpful support.
Thank you for your understanding, and we hope you continue to enjoy your experience on our platform.
Best Regards,
Dustin
Jurassic Slots
Hvala vam što ste nas kontaktirali i cenimo vaše strpljenje dok razjašnjavamo ovo pitanje.
Imajte u vidu da je vaš nalog verifikovan za trenutna isplate . Što se tiče depozita za verifikaciju, razumemo da ovo može izazvati izvesnu zabunu, pa bismo želeli da pružimo dodatni kontekst. Kao što je navedeno u našim Uslovima korišćenja usluge , depozit za verifikaciju je standardna procedura koja se koristi za uspostavljanje bezbednog i pouzdanog kanala između igrača i platforme . Ovaj depozit se uvek isplaćuje zajedno sa vašim prvim dobicima, što znači da ne ostaje na vašem nalogu i biće vraćen u vaš novčanik nakon što se vaša sredstva obrade.
Ovaj proces osigurava i bezbednost vašeg naloga i integritet transakcija na platformi.
Ako imate dodatnih pitanja, nedoumica ili vam je potrebna pomoć u vezi sa vašim nalogom, slobodno nas kontaktirajte direktno na support@jurassicslots.com.
Naš tim je posvećen pružanju blagovremene i korisne podrške.
Hvala vam na razumevanju i nadamo se da ćete i dalje uživati u svom iskustvu na našoj platformi.
Srdačan pozdrav,
Dastin
Jurski slotovi
Moderator
598
Moderator
598
Hello teddy c,
Please let us know if you had the opportunity to check the message above from the casino representative and if you need additional help.
Thank you!
Zdravo Tedi C ,
Molimo vas da nam javite da li ste imali priliku da proverite gornju poruku od predstavnika kazina i da li vam je potrebna dodatna pomoć.
Hvala vam!
Moderator
598
Hello teddy c,
Since more than 48 hours have passed and we haven't received a response from the member, we will mark this case as RESOLVED, as we have received an answer from the casino representative.
Zdravo Tedi C ,
Pošto je prošlo više od 48 sati i nismo dobili odgovor od člana, označićemo ovaj slučaj kao REŠEN, jer smo dobili odgovor od predstavnika kazina.
Senior novajlija
28
Regarding kyc. I tried to withdraw and since kyc was pending as per system and before that I submitted all my documents. But per them I need to submit a selfie with date and I tried uploading the same and even kyc is not yet verified not got any feedback. It's been going all for almost a month so nce every day when request is raised casino support would require a new selfie with current date and haven't got any proper response from the support team. Kindly help in resolving the issue.
Sporni iznos: 30$
Kazino: Jurassic Slots
Slučaj #: 4222
Što se tiče KYC-a. Pokušao sam da podignem novac i pošto je KYC bio na čekanju prema sistemu, a pre toga sam poslao sva svoja dokumenta. Ali prema njima, moram da pošaljem selfi sa datumom i pokušao sam da ga otpremim, ali čak i KYC još nije verifikovan, nisam dobio nikakvu povratnu informaciju. To traje već skoro mesec dana, tako da svaki dan kada se podnese zahtev, podrška kazina zahteva novi selfi sa trenutnim datumom, a nisam dobio nikakav odgovarajući odgovor od tima za podršku. Molim vas, pomozite u rešavanju problema.
Sporni iznos: 30$
Kazino: Jurassic Slots
Slučaj #: 4222
Predstavnik kazina
7
Hi There!
Hope this message finds you well,
Thank you for reaching out regarding your KYC verification.
To ensure this matter is resolved as quickly as possible, please contact our management team directly at support@jurassicslots.com. They will be able to check the status of your verification and assist you in completing the process.
We appreciate your patience and understanding.
Kind Regards,
Jonathan Davis,
Jurassic Slots Casino
Zdravo!
Nadam se da te ova poruka zatekla dobro,
Hvala vam što ste nas kontaktirali u vezi sa vašom KYC verifikacijom.
Da biste osigurali da se ovaj problem reši što je pre moguće, kontaktirajte direktno naš menadžerski tim na support@jurassicslots.com. Oni će moći da provere status vaše verifikacije i pomognu vam da završite proces.
Cenimo vaše strpljenje i razumevanje.
Srdačan pozdrav,
Džonatan Dejvis,
Kazino Jurasik Slots
Novajlija
14
Welcome and. I'm already knowing how good you are! Yep played and liked.
Dobrodošao. Već znam koliko si dobar! Da, igrao sam i sviđa mi se.
Novajlija
6
They infact did pay out after the "verification deposit" still seems a very shady and unnecesary requirement and I've been burned by other casinos requesting the same but in fairness Jurassic did pay me out including the "verification " deposit so idk . It worked out this time but I don't love the system.
Zapravo, isplatili su nakon „depozita za verifikaciju“, što i dalje deluje kao veoma sumnjiv i nepotreban zahtev, a i drugi kazina su me iznervirali tražeći isto, ali, da budem iskren, Jurassic mi je isplatio uključujući i „depozit za verifikaciju“, tako da ne znam. Ovog puta je uspelo, ali ne volim sistem.
Senior novajlija
28
Hello team,
Thanks for response. I have e-mailed to the above mentioned support email regarding kyc verification issue.
Thanks,
Selva
Zdravo ekipo,
Hvala na odgovoru. Poslao sam imejl na gore pomenutu adresu za podršku u vezi sa problemom KYC verifikacije.
Hvala,
Selva
Senior novajlija
28
Hi team,
I still haven't got any response from the support email which was shared. Kindly check from your side.
Thanks
Zdravo ekipo,
Još uvek nisam dobio nikakav odgovor na imejl za podršku koji je deljen. Molim vas da proverite sa vaše strane.
Hvala
Moderator
598
Hello Jiren8,
We will check with the casino representative and get back to you as soon as we have an update.
Please let us know have you checked your spam folder, or has the support team reached out to you in the meantime?
Thank you!
Zdravo Jiren8 ,
Proverićemo sa predstavnikom kazina i javićemo vam se čim budemo imali ažuriranje.
Molimo vas da nam javite da li ste proverili folder sa nepoželjnom poštom ili vas je tim za podršku kontaktirao u međuvremenu?
Hvala vam!
Predstavnik kazina
7
Hello Jiren8,
We are happy to inform you that your account has been successfully verified!
In order to complete the process, a verification deposit of a minimum of $10 is required, which can then be withdrawn together with your winnings.
If you have any questions, please do not hesitate to reach out as we are available 24/7 via live chat or email at support@jurassicslots.com and we will be happy to assist!
Best regards,
Steph
Jurassic Slots Casino
Zdravo Jiren8,
Drago nam je da vas obavestimo da je vaš nalog uspešno verifikovan !
Da biste završili proces, potreban je depozit za verifikaciju od najmanje 10 dolara , koji se zatim može povući zajedno sa vašim dobicima.
Ako imate bilo kakvih pitanja, slobodno nas kontaktirajte jer smo dostupni 24/7 putem ćaskanja uživo ili e-pošte na support@jurassicslots.com i rado ćemo vam pomoći!
Srdačan pozdrav,
Stef
Kazino Jurasik Slots
Moderator
598
Hello Jiren8,
As more than 48 hours have passed without a response from the member, we will mark case #4222 as resolved, given that we have received a confirmation from the casino representative that your account has been verified.
Zdravo Jiren8 ,
Pošto je prošlo više od 48 sati bez odgovora člana, označićemo slučaj br. 4222 kao rešen, s obzirom da smo dobili potvrdu od predstavnika kazina da je vaš nalog verifikovan.
Senior novajlija
28
Hello LCB team,
I didn't check the messages. I can still see the verification is pending status. But anyways I will make the verification deposit and withdraw .
Thanks for the help and support.
Zdravo LCB timu,
Nisam proverio poruke. I dalje vidim da je verifikacija u toku. Ali u svakom slučaju, uplatiću depozit za verifikaciju i podići novac.
Hvala na pomoći i podršci.
Senior novajlija
28
Hello team,
withdrawal has been processed. Thanks for the support.
Hello Jurassic casino team,
Thanks for the instant withdrawal.
Zdravo ekipo,
Povlačenje je obrađeno. Hvala na podršci.
Zdravo ekipo kazina Jurassic,
Hvala na trenutnom povlačenju.
Junior član
50
I don't understand how people don't realize that every casino doesn't allow multiple consecutive No deposit bonuses!! I mean that's just so obvious. How could you possibly file a complaint over something like that? It's basic common sense when it comes to online slots everywhere I thought?!
Ne razumem kako ljudi ne shvataju da svaki kazino ne dozvoljava više uzastopnih bonusa bez depozita!! Mislim da je to jednostavno tako očigledno. Kako je uopšte moguće podneti žalbu zbog nečega takvog? Mislim da je to osnovni zdrav razum kada su u pitanju onlajn slotovi svuda?!
Not sure why im even going to bother with this reporting but maybe someone will get something from it but i have no expectations anymore. Unlike rest of the complaints here mine has nothing to do with attempted withdrawals or verification or no deposit bonuses. I went to claim a deposit bonus believe it was JSC-DINO but doesn't really matter. I redeemed the bonus which on different site was listed as $20 dollar minimum deposit. Once redeemed it showed $29 min. Not a big deal it happens. But when i checked the excluded game list was quite surprised because the list was incredibly long and had non progressive slots listed for example sneaky santa was on that list... So i go to live chat where "Paul" was who i was connected with. I explained my confusion and his response i still am trying to wrap my head around. He informed me to "ignore the list". Then provided me a different 1st deposit bonus insisting it was better due to the 1x playthrough. But never even really acknowledged my question past the "ignore it" comment. So then im wondering what else could be incorrectly listed. So i asked again about the list. At this time he apparently mustve gotten annoyed with me or disgruntled for me not immediately praising him and taking the other bonus as he then told me that he had already told me twice to ignore the list, that he provided me another promotion was eligible for and that he could not even find the excluded game list even tho i had already redeemed the bonus and it was active on my account! So he directly tells me to pay no attention to the listed terms and conditions of a bonus. Then before i could even respond he then told me again how welcome i am and that he had provided more than enough assistance and not only just quit the chat.... But he BLOCKED me from being able to return to live chat... And mustve been to my ip address or honestly i have no idea how he did it because i logged out, i switched browsers, i even turned on a VPN all of which were unsuccessful and was not able to access live chat... So at this point im fuming... Looked for support options. Found the support email for the pitboss. Explained displeasure same way am now. And ive been customer at yabby, brango, extreme, bonus blitz, limitless, pacific spins, betty wins, and orbit spins for years. At the pitboss had the nerve to tell me
Hi Shawn,
I hope this email finds you well.
I want to sincerely thank you for bringing this to my attention.
I’ve personally taken the time to review the chat logs between you and Paul to understand exactly what occurred.
Based on the records, I can see that Paul did provide the specific promotion details and the excluded games list on several occasions during your conversation. (THIS 1000% GODS HONEST TRUTH NEVER HAPPENED IN ANY WAY NOT ONCE LET ALONE SEVERAL OCCASIONS AND HE EVEN SAID MULTIPLE TIMES HE COULDNT EVEN FIND THE EXCLUDED GAMES LIST)!!! THE ONLY DETAILS HE PROVIDED ABOUT THE PROMOTION IN ANY WAY WAS TO IGNORE THE LIST OF EXCLUDED GAMES HE COULD NOT FIND!!!
Additionally, the second bonus code he offered was intended to provide you with better value for your deposit than the initial one you were considering.
That being said, I hear your frustration regarding the tone of the interaction.
Please understand that our team is currently managing a very high volume of traffic, which can sometimes lead to communication appearing more abrupt than intended.
Regardless, I will be speaking with Paul directly to review his conduct and ensure our service standards are being met.
We truly value your long-standing loyalty across our partner sites, and it would be a shame to lose you over a misunderstanding.
I hope you’ll give us another chance to show you the level of service you’re used to.
Kind regards,
Logan
Pitboss Team
He never even acknowledged being blocked from live chat. And clearly didnt actually read the conversation or chose to defend the agent instead of ever providing any kind of actual facts or resolution. So i had no choice but to respond by saying to close my account and remove all my information and to take off mailing list based solely on principle and his condoning the agents rude and unacceptable behavior... like i said didnt come to provide feedback or complain. I expect nothing in return. Never did... But i sure as hell didnt deserve to be called a liar or the severity of situation downplayed and swept under the rug by any means. Just wanted to let other people know my experience at the site.... thanks for the time...
Nisam siguran zašto se uopšte zamaram ovim izveštavanjem, ali možda će neko nešto dobiti od toga, ali više nemam očekivanja. Za razliku od ostalih žalbi ovde, moja nema nikakve veze sa pokušajima isplate ili verifikacije ili bonusa bez depozita. Otišao sam da zatražim bonus na depozit, mislim da je bio JSC-DINO, ali nije bitno. Iskoristio sam bonus koji je na drugom sajtu bio naveden kao minimalni depozit od 20 dolara. Kada sam ga iskoristio, pokazao je minimalni depozit od 29 dolara. Nije to velika stvar, dešava se. Ali kada sam proverio listu isključenih igara, bio sam prilično iznenađen jer je lista bila neverovatno dugačka i imala je navedene neprogresivne slotove, na primer, Sneaky Santa je bio na toj listi... Zato sam otišao na ćaskanje uživo gde je „Pol“ bio onaj sa kim sam bio povezan. Objasnio sam svoju zbunjenost i njegov odgovor još uvek pokušavam da shvatim. Obavestio me je da „ignorišem listu“. Zatim mi je dao drugi bonus za prvi depozit insistirajući da je bolji zbog jednokratnog igranja. Ali nikada nije ni odgovorio na moje pitanje pored komentara „ignoriši“. Pa se onda pitam šta bi još moglo biti pogrešno navedeno. Zato sam ponovo pitao o listi. U tom trenutku, očigledno se morao iznervirati na mene ili biti nezadovoljan što ga nisam odmah pohvalio i uzeo drugi bonus, jer mi je onda rekao da mi je već dva puta rekao da ignorišem listu, da mi je obezbedio drugu promociju za koju ispunjavam uslove i da nije mogao ni da pronađe listu isključenih igara iako sam već iskoristio bonus i da je aktivan na mom nalogu! Dakle, on mi je direktno rekao da ne obraćam pažnju na navedene uslove bonusa. Onda, pre nego što sam mogao i da odgovorim, ponovo mi je rekao koliko sam dobrodošao i da je pružio više nego dovoljno pomoći, a ne samo da je napustio ćaskanje... Ali me je BLOKIRAO da se vratim na ćaskanje uživo... I mora da je bio na mojoj IP adresi ili iskreno, nemam pojma kako je to uradio jer sam se odjavio, promenio pregledač, čak sam uključio i VPN, sve to je bilo neuspešno i nisam mogao da pristupim ćaskanju uživo... Dakle, u ovom trenutku sam besan... Tražio sam opcije podrške. Pronašao sam imejl za podršku za pitbosa. Objasnio sam svoje nezadovoljstvo na isti način kao i sada. I godinama sam mušterija u Yabby, Brango, Extreme, Bonus Blitz, Limitless, Pacific Spins, Betty Wins i Orbit Spins. U Pitboss-u su imali obraza da mi kažu...
Zdravo Šone,
Nadam se da ste dobro zatekli ovu e-poštu.
Želim iskreno da vam se zahvalim što ste mi skrenuli pažnju na ovo.
Lično sam odvojio vreme da pregledam dnevnike razgovora između tebe i Pola kako bih razumeo šta se tačno dogodilo.
Na osnovu evidencije, vidim da je Pol u nekoliko navrata tokom vašeg razgovora naveo konkretne detalje promocije i listu isključenih igara. (OVA 1000% BOŽJA ISTINA SE NIKADA NI NA KOJI NAČIN NI JEDNOM, A KAMOLI NEKOLIKO NAVRETA, ČAK JE VIŠE PUTA REKAO DA NIJE MOGAO NI DA PRONAĐE LISTU ISKLJUČENIH IGRA)!!! JEDINI DETALJI KOJE JE NAVEO O PROMOCIJI NA BILO KOJI NAČIN BILI DA IGNORIŠE LISTU ISKLJUČENIH IGRA KOJE NIJE MOGAO DA PRONAĐE!!!
Pored toga, drugi bonus kod koji je ponudio imao je za cilj da vam pruži bolju vrednost za vaš depozit od prvobitnog koji ste razmatrali.
Uz to rečeno, razumem tvoju frustraciju zbog tona interakcije.
Molimo vas da imate razumevanja da naš tim trenutno upravlja veoma velikim obimom saobraćaja, što ponekad može dovesti do toga da komunikacija izgleda naglo nego što je predviđeno.
Bez obzira na to, razgovaraću direktno sa Polom kako bih preispitao njegovo ponašanje i osigurao da se ispunjavaju naši standardi usluga.
Zaista cenimo vašu dugogodišnju lojalnost na našim partnerskim sajtovima i bilo bi šteta da vas izgubimo zbog nesporazuma.
Nadam se da ćete nam pružiti još jednu priliku da vam pokažemo nivo usluge na koji ste navikli.
Srdačan pozdrav,
Logan
Tim Pitbosa
Nikada nije ni priznao da je blokiran iz ćaskanja uživo. I očigledno nije zapravo pročitao razgovor ili je odlučio da brani agenta umesto da ikada pruži bilo kakve stvarne činjenice ili rešenje. Tako da nisam imao drugog izbora nego da odgovorim rekavši da zatvorim svoj nalog i uklonim sve svoje podatke i da se skinem sa mejling liste isključivo na osnovu principa i njegovog tolerisanja grubog i neprihvatljivog ponašanja agenta... kao što sam rekao, nisam došao da dam povratne informacije ili da se požalim. Ne očekujem ništa zauzvrat. Nikada nisam... Ali sigurno nisam zaslužio da budem nazvan lažovom ili da se ozbiljnost situacije umanji i gurne pod tepih na bilo koji način. Samo sam želeo da obavestim druge ljude o svom iskustvu na sajtu... hvala na vremenu...
Moderator
598
Hello Shawn O'Connell,
Thank you for taking the time to share your experience with our members in such detail. We know it can be frustrating when a situation leaves you feeling unheard or when communication with support does not meet the level of clarity you expected.
Please note that feedback regarding customer service interactions, bonus transparency, and overall player experience is very valuable to our community because the players rely on firsthand experiences like yours when deciding where to play and what to expect from the casino.
Consistency and clear communication from support are important, particularly when discussing promotional terms. At the same time, we also recognize that misunderstandings and miscommunications can happen during high-volume support interactions.
In any case, we highly appreciate you sharing your perspective thoroughly. Community feedback, whether positive or negative, plays an important role in helping other players form their own opinions and expectations.
Zdravo Šone O'Konel ,
Hvala vam što ste odvojili vreme da podelite svoje iskustvo sa našim članovima tako detaljno. Znamo da može biti frustrirajuće kada vas neka situacija ostavi sa osećajem da vas niste čuli ili kada komunikacija sa podrškom ne ispunjava očekivani nivo jasnoće.
Imajte u vidu da su povratne informacije u vezi sa interakcijama sa korisničkom službom, transparentnošću bonusa i ukupnim iskustvom igrača veoma vredne za našu zajednicu jer se igrači oslanjaju na iskustva iz prve ruke poput vašeg kada odlučuju gde da igraju i šta da očekuju od kazina.
Doslednost i jasna komunikacija od strane podrške su važni, posebno kada se razgovara o promotivnim uslovima. Istovremeno, takođe smo svesni da se nesporazumi i pogrešna komunikacija mogu desiti tokom interakcija sa velikom količinom korisnika podrške.
U svakom slučaju, veoma cenimo što ste temeljno podelili svoje gledište. Povratne informacije zajednice, bilo pozitivne ili negativne, igraju važnu ulogu u pomaganju drugim igračima da formiraju sopstvena mišljenja i očekivanja.
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