Rome Casino offered me the worst on-line experience I have had. I cashed out on Feb. 3 and its now March 2 and today they told me that the fastcheck method I requested is having issues. Today was the day I would receive my check, but the casino waited until the day I was supposed to receive it to notify me. Now I will wait another 18 business days. They said there were technical issues with printing checks, so I pray that my check was the one that caused the problems, if not, then I know that the casino KNEW of the problem ahead of time, but failed to notify any other department. I will find out if it was MY check that caused the malfunction, otherwise, I will know that the casino already knew the situation, but failed to tell anyone of the problem, forcing me to wait almost 2 months for 1 withdrawal of $300.
I mean, its not a problem to have to do a bank wire, but why did the casino wait until the end of the 21 waiting period to notify me that I have to do a bank wire, which takes another 18 days.
For operations to run smoothly, one department needs to communicate with another. That way, 2 great instances emerge. 1. Every department is aware of changes within the other, thus binding the two departments, customer support and finance, so that support can offer the best services. 2. The customer is happy.
I just want to receive my winnings that I won over a month ago. I feel that the casino did not fairly notify me that there were changes in the system that would not allow me a printed check. I feel that the casino KNEW that printed checks were not available, ahead of time. I feel that the casino should have notified me the instant that they found out that I was not going to receive a printed check. I would have like to known when they knew. Instead, I waited all of Feb. to find that out.
Rome Casino mi je ponudio najgore iskustvo na mreži koje sam imao. Unovčio sam 3. februara, a sada je 2. mart i danas su mi rekli da ima problema sa metodom brze provere koju sam tražio. Danas je bio dan kada sam primio ček, ali kazino je čekao dan kada sam trebao da ga primim da bi me obavestio. Sada ću čekati još 18 radnih dana. Rekli su da je bilo tehničkih problema sa štampanjem čekova, pa se molim da je moj ček bio taj koji je izazvao probleme, ako nije, onda znam da je kazino znao za problem unapred, ali nije obavestio nijedno drugo odeljenje. Saznaću da li je MOJ ček uzrokovao kvar, inače ću znati da je kazino već znao za situaciju, ali nikome nije rekao o problemu, što me je primoralo da čekam skoro 2 meseca za 1 povlačenje od 300 dolara.
Mislim, nije problem morati da izvršim bankovnu banku, ali zašto je kazino čekao do kraja perioda čekanja od 21 da bi me obavestio da moram da izvršim bankovno plaćanje, što traje još 18 dana.
Da bi operacije tekle glatko, jedno odeljenje mora da komunicira sa drugim. Na taj način se pojavljuju 2 sjajne instance. 1. Svako odeljenje je svesno promena unutar drugog, obavezujući na taj način dva odeljenja, korisničku podršku i finansije, tako da podrška može ponuditi najbolje usluge. 2. Kupac je zadovoljan.
Samo želim da primim svoje dobitke koje sam osvojio pre više od mesec dana. Osećam da me kazino nije pošteno obavestio da je došlo do promena u sistemu koje mi ne dozvoljavaju odštampan ček. Osećam da je kazino unapred znao da štampani čekovi nisu dostupni. Smatram da je kazino trebalo da me obavesti čim su saznali da neću dobiti odštampan ček. Voleo bih da znam kada su znali. Umesto toga, čekao sam ceo februar da to saznam.
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