Nitrobetting.eu Podrška i nit za žalbe

🎰 Welcome to Nitrobetting: Where Fun Meets Innovation

Discover Nitrobetting, the ultimate platform for gaming enthusiasts and sports betting fans in the United States. Designed to provide an exciting, secure, and privacy-focused experience, Nitro is revolutionizing the way you enjoy online entertainment.

💡 What Makes Us Unique?
Crypto Transactions: At Nitro, all financial transactions are handled exclusively in cryptocurrencies, offering you a safer, more private, and cutting-edge environment.
Unlimited Fun: From classic casino games like poker, roulette, and slots to thrilling sports betting, you’ll find your perfect pastime here!
Guaranteed Privacy: Play with peace of mind, knowing your data is protected, and your transactions remain discreet.
Irresistible Bonuses: Our bonus team is always working on exclusive promotions, including free spins, risk-free bets, welcome bonuses, and loyalty rewards. You never know when the next big offer will drop!

🌟 Why Choose Nitro?
Our goal is to combine cutting-edge technology with a passion for gaming. We want to be your trusted partner, providing a worry-free experience where you can focus on enjoying and winning.

Ready to begin? Your adventure starts here!

Feel free to ask us anything, our team is happy to answer your questions in this thread.

Welcome to LCB! Happy we will have the rep on the forum to help our members resolve potential issues 

Welcome on board! We are happy you have joined to LCB forum. 

Welcome, nice to have you here

Welcome to our forum! Happy to have you here! 

Be careful with this site. I've been waiting for my withdrawal request to be approved for a week now. And I'm not alone. More people have the same problem, as I read on another forum.

Thank you for bringing this to our attention. We're sorry to hear about your experience and any inconvenience caused. For security and to protect your account’s privacy, we kindly ask you to contact us at help@nitrobetting.eu using the subject line: ATTENTION RUSSELL. Russell, our Customer Service Manager, will personally review your withdrawal and check what is going on with your request.

I was just looking at the email and we were already talking about my withdraw problem. 

I want to assure you that your account will not be banned for raising an issue or sharing feedback. Your satisfaction and trust are important to us, and we’re here to assist you. I understand how frustrating it must be to experience a delay with your withdrawal, especially since you haven’t encountered this issue before. I spoke with Russell, and he mentioned that he has already been in touch with you via email regarding the delay caused by the recent fluctuations in BTC prices, so we have seen an increased volume of transactions. Please rest assured that our Processing Manager is aware of your request, and it will be processed within the next 24 hours.

I already have the money, I just waited a long time 🙏

Welcome on board, nitrobetting.eu representative! Nice to have you here.

Thank you for letting us know Anyangg. Glad everything was sorted out. We will now mark this as RESOLVED.

I have been a member at Nitrobetting for over 10 years. I am a diamond player. They are refusing to pay me my balance of over $30,000 and asking me to take a "Special payment plan" which is $4k one time per week.

Coming here as they no longer respond to emails, blocked me from chat, blocked me from telegram. Russell continues to gaslight me, speak down to me, insult me, and treat me like absolute crap. They do not respond to any emails and make threats to take it or leave it.

They admit they do not have proper licensing for payouts. They don't have the funds to pay players. And admit to not honoring their TOS.

I am begging for help as they need to update their terms and others need to be warned. Attached are two screenshots.

As well as the SBR forum link that has gone viral.

Hi broadways206,

We've received your complaint and notified the casino rep about it. Please send us your casino username via private message.

We will update you as soon as we receive their response. 

Hi broadways206

We received a following respond from the casino rep:

We want to provide clarity regarding this claim. He is a long-time player and a Diamond member, and while we understand his concerns, key details are being omitted.
Due to the recent surge in Bitcoin’s value, we are managing a higher-than-usual volume of payouts, resulting in a queue. His withdrawal requests typically range from 300-400 mBTC, and we have informed him that processing such amounts in a single installment requires waiting. As an alternative, we offered smaller, faster payments, which he declined.
Additionally, for security reasons, higher withdrawal amounts undergo more thorough reviews and processing to ensure compliance with our security protocols. This is a standard procedure to protect both our customers and our platform.
In January 2025 alone, he deposited 227.02 mBTC, received a 500% Cash Bonus totaling 76.25 mBTC, and has already been paid 324 mBTC. Additionally, a 40 mBTC weekly payment plan has been put in place to ensure continued processing of his withdrawals.
We remain committed to honoring all payouts and processing withdrawals daily. However, we will not engage further in misleading accusations.
Best,
Nitrobetting Team

Thanks for the response. Feel free to PM me for my user name. I never denied any proposals. The only proposal that was offered was 40mbtc once per week. That would take nearly 3 months to get my money. As per the cash flow, I am depositing thousands and they are accepting it within seconds, but when it comes to payouts it is a nightmare.

I am a diamond member and I am supposed to get expedited payouts. They even charge for this service. I was told 54mbtc or under does not need special manager approval. I was told I could request this 2x a day, 4x a week, and 8x a month. Now it is 40mbtc one time per week take it or leave it. However nowhere on the website warns players of this. 

I was told the larger payouts could not be processed because at first they did not have the proper processing manager on shift to make the payout. Then it became they do not have the proper licensing to payout that amount. Now it has become there is a large queue and they need to payout accordingly. Mind you diamond members are supposed to be in a different queue, additionally it is advertised a 2-3 hour payout.

I just want my funds without having to beg for them. 40 mbtc one time per week, take it or leave it, is not a payment plan. That is false advertising and forcing a player to swallow his pride. The goal I know is for me to play and lose my balance while being throttled on getting money out.

I have made no false accusations and will gladly share any communications as needed. I have roughly 199 mbtc in my balance and I am simply trying to get that out this week without having to wait 2-3 months. That is all. I greatly appreciate the help here as it has caused too many restless nights.

I submitted a withdrawal request back on 1/9/2025. Since then, the request has been "under review." I've reached out to the Nitrobetting help team and security team but I haven't received a timeline for when the review will be completed or even what is being reviewed.

Disputed amount: 13mBTC

Kazino: Nitro

Case #: 2868

Hi broadways206

As seen from the above response from the casino rep, you were offered smaller, faster payments, which you declined. They also informed you that for security reasons, higher withdrawal amounts undergo more thorough reviews and processing to ensure compliance with their security protocols, which is their standard procedure. This is their final statement regarding your case.

However, we will ask the rep if there is any possibility for an alternative payment plan. Please keep us updated regularly on your monthly payouts and let us know if you need further assistance.

Thank you.

Dear Joseph Minardi,

First of all, welcome to LCB.

Could you please provide us with additional information about your case so that we can better understand and assist you further?

• Is your account verified?
• Is this your first withdrawal at Nitrobetting Casino?
• Have you contacted the casino support or received an explanation from them regarding your pending withdrawal?

Thank you for your cooperation.

Hi Jorvana,

Yes, my account is verified. My NitroBetting username is NT ****. I've been a member of the website for years now and have been able to withdrawal promptly in the past. I've contacted both security@nitrobetting.eu and help@nitrobetting.eu a number of times now. I've gotten vague responses about fluctuations in the crypto markets, but nothing concrete regarding when my withdrawal will be approved and paid.

Hi Jovana - the problem is they said at first it's because the payment processing manager was out, then it was because of licensing, now it's not even possible.

for the record I never declined anything. But I am not going to accept 40'mbtc once per week when I was told diamond players can get 54 mbtc without manager approval. this is 2x per day, 4x per week, 8x per month.

I have been a loyal member for over 10 years. I just want my money. I hate having to beg for it. I just want them to honor their TOS or be transparent with where they stand on payouts on the website so others know what's happening before running into this situation. Hundreds of others are complaining on other forums and it's just not right.

to have Russell gaslight me, speak down to me, blackball me, and say take it or leave it is not ok. To say they won't respond to any emails on the matter anymore then ignore my emails is not ok.

I just want my money and to move on without this stress, I did nothing wrong and nothing to deserve this treatment.

These are the responses I got this morning. To tell a player your payout will be "processed eventually" is completely unprofessional, unethical, and not ok. How is this accepeted? Additionally to say they will not engage further and pretty much to tell me to shutup is a slap in the face. After providing over 10 years of loyalty here this is not ok. The TOS listed on the website have been violated and they continue to conduct in false advertising.

Simply put you do not talk to VIP players like this, yet alone any player. If you are having payout issues that don't align with the advertised timelines you need to be transparent to all players. These posts are an attempt to not only get my funds out after exhausting all options but to provide transparency to others before they fall into the same issue. It is mentally exhausting and draining.

I just got paid out on my withdrawal for the full amount. Thanks to Jorvana at LCB for your help, and thanks to Russel at NitroBetting for processing my request!

Following up on this mods. I have concerning emails, do you want to PM me? I need this resolved today please. I really appreciate your support.

Glad to hear that, Joseph Minardi! You are most welcome! We will mark your case as RESOLVED.

Dear broadways206,

As the casino representative said:

Due to the recent surge in Bitcoin’s value, we are managing a higher-than-usual volume of payouts, resulting in a queue. His withdrawal requests typically range from 300-400 mBTC, and we have informed him that processing such amounts in a single installment requires waiting. As an alternative, we offered smaller, faster payments, which he declined. 

In January 2025 alone, he deposited 227.02 mBTC, received a 500% Cash Bonus totaling 76.25 mBTC, and has already been paid 324 mBTC. Additionally, a 40 mBTC weekly payment plan has been put in place to ensure continued processing of his withdrawals.

Part of your funds have already been paid out and the rest will be as can be seen from the response.

The casino representative decision is final and there's nothing more that we can do. All your funds will be paid out, but we ask for a little patience. Withdrawals are processed daily, keep us updated. 

Did you see my post earlier with their responses? Do you see how they are violating their own TOS? 

Please response to your PM @Jovana and @Njanjam as I have screenshots I need to share but will not post them in the thread as they are too telling.

Hi broadways206,

Please send us the screenshots via personal message.

We will see if there is anything further we can do regarding your case. Given that the casino representative has provided evidence and an explanation, and since part of the transaction has already been processed, I’m not sure what else we can do for you.

We try our best to help our players as much as possible, but only within our capacity—anything beyond that is directly with the casino.

I have tried to reach you via private message but you do not respond. Can you please take a look and respond?

Can you please look at your messages?

Once again bumping this, can you please look at the DMs over the last 2 days? You have not responded to any.

Dear broadways206,

We have seen your messages, but there isn't much more to add that hasn't already been stated in the forum thread. We kindly ask you to refrain from sending private messages and posting the same content repeatedly, as this is considered spamming. This rule applies to all LCB members.

You have already received a response from the casino representative confirming that your withdrawal will be fully paid out, but patience is required. The amount is large, so it must be processed in monthly instalments. In fact, you already received a part of your payment yesterday.

We cannot speed up the process. We asked them whether a different payment plan could be arranged, and they informed us that it is not possible at the moment due to their procedures. Additionally, the first plan they offered you was not accepted.

We kindly ask you to be patient. Your money will be paid out, and if there are any issues, we will contact them again. However, at this time, there is nothing more we can do.

Thank you for your understanding.

So you condone them not honoring their TOS? Waiting over 2 weeks for my funds is acceptable here? Others beware if you want your money from this sportsbook they take months to pay you out in full. They pay off websites to put false reviews and ratings up. Do not touch this sportsbook with a 10 foot pole as you will never get your money without begging and pleading for it over months.

Just a heads up they are not paying me and asked to push back another week. 
 

it's really disappointing a company is still sending out active promotions for people to deposit when they have to provide payment plans to pay players.

other players be warn getting your money out of here is not worth playing here by any means at all.

Dear broadways206,

We will ask the casino representative to review your case once again. As already mentioned, due to security reasons, they are unable to process the full withdrawal at once. I understand that it can be frustrating when you want an immediate payout or feel that something is unfair, but our goal is to clarify their rules for you.

The casino has already explained their policies in their responses - both here on the forum and directly to you via email and live chat. We appreciate your patience, and assure you that they are handling your case according to their standard procedures.

Security reasons? They asked for a payment plan........over one month. What sportsbook offers a payment plan to pay their debt? Why don't they update their TOS or honor the one listed? This website has become a complete joke.

Just a heads up nitrobetting is still not paying. They owe me 178mbtc and told me to "wait for them to eventually pay me" today. Meaning it could be months. 

Staff please reach out to them as they ignore DMs here and Russell always silences me on email saying "this will be his last response" for the day.

its been 3 weeks and counting to get my money and they continue to dance around trying to make payment plans and ignore emails 

Just a heads up Russell is ignoring all emails now. Hundreds of players are complaining about not getting their money. Beware.

Just updating everyone. They ignored my emails all day, told me they wont respond to me and I will get paid eventually. Its been over 3 weeks where they have owed me money and try to make a payment plan at their own pace.

In 10+ years of capping I have never had a sportsbook ask to negoiate a payment plan. Then choose to ignore you if you complain or ask why they can't honor their TOS. 

I am so sick of the poor customer support by Russell and the staff. I WARN ALL PLAYERS TO STAY AWAY FROM THIS WEBSITE. They read my messages here, my DMs here, and just ask the mods to delete or sensor them.

Dear broadways206,

We understand your frustration. As mentioned earlier, due to their standard procedures, they are processing the withdrawal in weekly instalments, which unfortunately may take some time to complete. We understand that this is not ideal, but please keep in mind that this is their set process, and we can only assist with ensuring they are following it correctly.

Could you please confirm whether you received any payment this week?

Thank you for your patience.

No I have not received ANY payments this week. You mention their "standard procedures" can you tell me how to is documented in their TOS? They are charging players for diamond VIP service to expedite payouts as well.

If you want to be insulted, spoken down to, and insulted by Russell (their GM) this is the book for you. I have never seen somebody in the wrong be so stubborn, rude, and insulting. Bottom line you are unable to pay players and looking to drag things out so they lose their balance before getting paid.

Their TOS ned to be updated, BMR and all review sites need to update their reviews as they are a D- book at best. To see they are sending promotions for players to make deposits still is disgusting. How about you stop doing peter to pay paul and pay what you owe before using your sportsbook.

I was told I would be paid in full this week. Now it has become we will eventually pay you. How is this ok to you guys? I am not going to be silenced and will continue to make as much noise until I am paid in full this week.

Stand up for your self and stop being bullied by Russell and these crooks.

Do you feel good sleeping at night scamming and cheating players? How is this ok? Do you understand the definition of discrimination? When it shows you open and read my emails and don't respond what am I to believe is going on?

You realize it shows you are online? Pay your players and take accountability. Should I post more screenshots of some of the things you have said? When is enough scamming enough to you guys?

You sure about that? Ignoring emails, speaking down to me, and blackballing me? Violating your TOS, lying to players, and extorting them? Why don't you take a look at your reviews? When will you take accountability for scamming people?

https://forum.bookmakersreview.com/threads/nitrobetting-issues.60066/page-2

https://www.trustpilot.com/review/nitrobetting.eu

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3694220-nitrobetting-eu.html

Hundreds of people begging for their money. But yet they act like nothing is wrong. Respond to emails, this is pathetic.

Hello broadways206,

The casino rep has forwarded us the last email they sent you, which clearly states that your withdrawal will be paid out in installments. The only thing they are kindly asking from you at this moment is patience.

They have also stated that this is their final decision on the matter, and no further changes should be expected.

Regarding our further assistance with this case, we understand that you are not satisfied with the way your withdrawal will be processed. However, given their decision, our role now is solely to monitor that the payments are made regularly.

We would also kindly ask you once again to refrain from posting in different threads on the forum and sending private messages, as your complaint is being handled in this thread. Additionally, this is considered spamming, and the same rule applies to all members.

Thank you for your understanding and patience.

Patience? It has been over 3 weeks. They are not responding to any emails and continue to drag the matter on. Do you work for them? Because they are in clear violation of their TOS but here you are making threats of spamming to me vs having them pay the money they owe.

A company this large can't pay out $15k in under 3 weeks? Are you kidding me? I pray for the industry and the others they are scamming.

Hello broadways206,

We kindly ask you to refrain from spamming our forum and our staff.

We have contacted the casino and received their response: you will be paid out in installments. This is the casino's final decision, and they will not change it.

Unfortunately, there is nothing more we can do. While we cannot influence the casino's decisions, we will monitor the situation to ensure that the payments are made on time.

Instead of saying I am spamming understand the website is in violation of their TOS and work with them to fix it. Others need to be warned of the malpractice going on vs you telling me to stop spamming. Can you tell them to respond to a god damn email and show 1% of respect at the bare minimum?

The fact you justify scamming is concerning and others need to be warned of what is going on over there.

Hello  broadways206,

Yes, you are interrupting our staff, who do not handle complaints.

As we mentioned earlier, we cannot compel casinos to change their decisions or terms and conditions. However, we will monitor the situation to ensure that payments are made on time. Unfortunately, for everything else, our hands are tied.

I am interuppting your staff? From what? Sorry I am upset I am being scammed by this sportsbook and warning others. They have gone cold and unresponsive on email. I was promised I would be paid in full this week and now I can't even receive a response.

Please reach out to them. The remaining balance is roughly $15,000 which they are dragging on for over 4 weeks now. If you are a top tier sportsbook charging me for vip diamond service ($400 a month) then honor your TOS. They are upset because I am not playing my balance and waiting for my withdrawal rather than blowing it.