Hi Daniel
I claimed a free bonus on Red Dog casino last month. After I completed wager i sent through my documentation. The Validation Department confirmed they received my documents however I need to place a deposit before they can verify it. - Why do they need to verify me after I only deposit? 95% of other casinos do not need a deposit before verification. I know they need a deposit before they can process a withdrawal yes.
Anyways Monday morning 07 October 2019 - I made deposit ( This was before the start of Business Day), completed wager and notified support they should notified the Billig Deparment I made deposit and they can proceed to Validate my documents. they keep on quoting the terms and conditinos that it can take up to 2 Business Days to validate my account. I said Fine.
So since I sent documents on the 16th of September my proof of address was valid then and I made a deposit on monday morning, So that means Monday was business day 1 to check documents and Tuesday was business day 2 to validate my account. I only got feedback on end of business day 3(yesterday which was wednesday) - which I feel Red Dog were already breaking their own terms of 2 business days rule. They notified me the proof of address is now older then 2 months since I sent documents in September already and they need an updated one. So immediately Yesterday (Wednesday 10/10/2019) I sent an updated proof of address.
My concerns is - Since I provided an update Proof of address : Why do I have to wait 2 days again for them to verify me? I mean why cant they just continue to check my documents today and validate them since they were busy with them yesterday? This is seriously unnecesary to wait now another 2 days?
Username : Fiekie247
Zdravo Daniel
Prošlog meseca sam zatražio besplatan bonus u kazinu Red Dog. Nakon što sam završio opkladu, poslao sam svoju dokumentaciju. Odeljenje za validaciju potvrdilo je da su primili moje dokumente, ali moram da položim depozit pre nego što mogu da ga verifikuju. - Zašto moraju da me verifikuju nakon što samo uplatim? 95% drugih kazina ne treba depozit pre verifikacije. Znam da im je potreban depozit pre nego što mogu da obrade povlačenje da.
U svakom slučaju, ponedeljak ujutru, 7. oktobar 2019. – Uplatio sam depozit (ovo je bilo pre početka radnog dana), završio opkladu i obavestio podršku da treba da obaveste Odeljenje Billig. oni nastavljaju da citiraju uslove i uslove da može potrajati do 2 radna dana da se potvrdi moj nalog. Rekao sam dobro.
Dakle, pošto sam poslao dokumente 16. septembra, moj dokaz o adresi je tada bio važeći i ja sam položio depozit u ponedeljak ujutru, tako da to znači da je ponedeljak bio radni dan 1 za proveru dokumenata, a utorak je bio radni dan 2 za validaciju mog računa. Dobio sam povratne informacije tek na kraju radnog dana 3 (juče, a to je bila sreda) - za šta mislim da je Red Dog već prekršio svoje uslove pravila 2 radna dana. Obavestili su me da je dokaz adrese sada stariji od 2 meseca pošto sam poslao dokumente već u septembru i treba im ažuriran. Tako da sam odmah juče (sreda, 10.10.2019.) poslao ažurirani dokaz adrese.
Moja zabrinutost je - Pošto sam dostavio ažurirani dokaz o adresi: Zašto moram ponovo da čekam 2 dana da me verifikuju? Mislim zašto ne mogu da nastave da proveravaju moja dokumenta danas i da ih validiraju pošto su juče bili zauzeti njima? Ovo je ozbiljno nepotrebno čekati sada još 2 dana?
Korisničko ime: Fiekie247
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