Prevod 
Hello,
I have a fully KYC-verified account with 1red. I have also made withdrawals in the past.
A few days ago, I deposited €10,000 and played it up to €25,000.
I tried to withdraw the money. According to the terms and conditions, the withdrawal limits are 5,000/10,000/30,000 (day/week/month).
Under "Withdrawals § 5" in the terms and conditions, it states that processing a withdrawal can take up to 48 hours.
However, now that I have won a relatively large sum, they are trying everything and finding excuses to not pay out my money.
Additionally, they are also canceling new withdrawal requests (keep in mind I have a daily limit of 5,000 and a weekly limit of 10,000).
They claim that I can request a new withdrawal 24 hours AFTER submitting the previous one!
This is complete nonsense and just an attempt to delay the withdrawal, increasing the chance that the player might lose their money again.
Some key dates:
Nov 4: €10,000 crypto deposits
Nov 4: First 5k withdrawal request (not sent)
Nov 5: Second 5k withdrawal (after 24 hours). This was canceled, as were all subsequent withdrawals.
I currently have 34515,49€ in the balance + 5000€ in the pending withdrawal. So all in all almost 40k
KYC: Fully verified.
Wagering: Engaged with more than three times turnover.
Withdrawal method: Also crypto.
Bonus: Not used.
My Email at the casino is: N*** (please make it invisible for others)
Support is not helpful at all. The response is always that I have to wait longer...
And the best part is that according to their own terms and conditions, they are not even allowed to make me wait 24 hours for a new withdrawal after one has been sent. Instead, I should wait 24 hours after I have requested the withdrawal.
