Hello! I registered on April 8 and made a deposit of 102,000 rubles. My application to the casino has the status "Rejected". Although I sent money by transfer from a card to a Russian card. Provided them with a check and bank statement. Please help
REŠENO: FortunePlai ne kreditira i ne može da vrati moj depozit
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Bixy
- Započeto
- helevanna
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Newbie
2
Molimo vas Prijava ili Registrujte se Objavite komentar.
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- Započeto
- helevanna
- u Apr 29, 24, 08:08:30 AM
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Newbie
2
Original
Prevod 
Prevedeno sa 
Zdravo! Registrovao sam se 8. aprila i položio depozit od 102.000 rubalja. Moja prijava u kazinu ima status „Odbijena“. Iako sam slao novac transferom sa kartice na rusku karticu. Dao im ček i bankovni izvod. Molim vas pomozite
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- Odgovoreno
- Bixy
- u Apr 29, 24, 08:33:25 AM
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Moderator
5566
Hi helevanna,
Sorry to hear you experienced issue when depositing at FortunePlay Casino.
Have you contacted their support team? Have they provided you with a certain explanation?
In any case, please advise your casino username via private message so that I could contact them and check what has happened here.
zdravo helevana ,
Žao nam je što ste naišli na problem prilikom deponovanja u FortunePlai kazinu.
Da li ste kontaktirali njihov tim za podršku? Da li su vam dali određeno objašnjenje?
U svakom slučaju, obavestite svoje korisničko ime u kazinu putem privatne poruke kako bih mogao da ih kontaktiram i proverim šta se ovde dogodilo.
3.2/ 5
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- Odgovoreno
- helevanna
- u Apr 29, 24, 08:57:28 AM
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Newbie
2
check pm. I sent you information
proveri pm. Poslao sam ti informacije
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- Odgovoreno
- Bixy
- u Apr 29, 24, 09:19:44 AM
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Moderator
5566
Hvala na objavi od:
Hi helevanna,
Thanks for sending your casino username.
Please send us the email address you registered with at FortunePlay Casino as the rep has asked us for this as well?
zdravo helevana ,
Hvala što ste poslali korisničko ime za kazino.
Molimo pošaljite nam adresu e-pošte na koju ste se registrovali u FortunePlai kazinu pošto je predstavnik tražio i od nas?
3.2/ 5
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- Odgovoreno
- Anchi
- u May 02, 24, 12:57:54 PM
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Admin
14104
Hello helevanna,
Please send us the email address you registered with at FortunePlay Casino.
Thank you
zdravo helevana,
Pošaljite nam adresu e-pošte na koju ste se registrovali u FortunePlai kazinu.
Hvala vam
3.2/ 5
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- Odgovoreno
- Anchi
- u May 02, 24, 05:45:54 PM
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Admin
14104
Hello helevanna,
Thank you. We received your account details. We are going to contact a casino representative in order to resolve your issue.
Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.
Keep you posted.
zdravo helevana,
Hvala vam. Primili smo detalje vašeg naloga. Kontaktiraćemo predstavnika kazina da bismo rešili vaš problem.
Molimo za strpljenje, pošto je pravoslavni Vaskrs u Srbiji do utorka.
Obaveštavamo vas.
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- Odgovoreno
- Bixy
- u May 07, 24, 01:56:00 AM
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Moderator
5566
Hvala na objavi od:
Hi helevanna,
We have received the feedback from the casino representative:
"We completely understand your concern regarding the player in question however the funds were never processed to us, therefore there are currently no funds available for us to return. We have promptly escalated this matter to the payment provider and stated the urgency of resolving this issue. Rest assured, we are closely monitoring the situation and will provide updates as soon as they become available.
Please note that this situation is beyond our control, as we have not received the funds from the player. We appreciate your understanding and patience as we work towards a resolution."zdravo helevana,
Dobili smo povratne informacije od predstavnika kazina:
„U potpunosti razumemo vašu zabrinutost u vezi sa igračem u pitanju, međutim sredstva nam nikada nisu obrađena, tako da trenutno nema sredstava za vraćanje. Odmah smo eskalirali ovo pitanje dobavljaču plaćanja i naveli hitnost rešavanja ovog problema Budite sigurni, pažljivo pratimo situaciju i daćemo ažuriranja čim postanu dostupna.
Imajte na umu da je ova situacija van naše kontrole, jer nismo dobili sredstva od igrača. Cenimo vaše razumevanje i strpljenje dok radimo na pronalaženju rešenja." -
- Odgovoreno
- Bixy
- u May 15, 24, 04:47:58 AM
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Moderator
5566
Hvala na objavi od:
Since we received the response from the casino rep and no feedback from the member, we will mark this complaint as RESOLVED.
If the casino rep gets back to us with the update from the payment provider, we will reopen this thread.
Pošto smo dobili odgovor od predstavnika kazina, a nema povratne informacije od člana, ovu žalbu ćemo označiti kao REŠENU.
Ako nam se predstavnik kazina javi sa ažuriranjem od dobavljača plaćanja, ponovo ćemo otvoriti ovu nit.
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