NEREŠENO: Grand Rush Casino su prevaranti!!!!

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Neofraud_811
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  • Neofraud_811
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  • Original engleski Prevod srpski

    This is my hubby's acct here but I'm his wife asking for help. I'm fond out the hard way Grand Rush casino is no different than any of the other scam casinos, I'm surprised they haven't been blacklisted yet. They put every possible barrier up to prevent withdrawal, even using tactics like lying and attempting to frustrate you enough that you quit fighting for what is yours. For ease, ill just put everything in an easy to understand order.

    1. I accept a $10 bday bonus with a 50x playthrough

    2. I proceed to wager $557 over the next 24 hours

    3. After completing my playthrough requirements I had a balance of $476 so I put in a $450 withdrawal request

    4. I do the kyc verification and I understand it's going to require 48 hours and I am also prepared for the additional 48 hours for them to put the Bitcoin in the wallet. This was at 12:34pm on Sat. 3-16.

    5. After the withdrawal request I turn the $26 remainder and turn it into $800 and then proceed to lose it and the loyalty bonuses I converted my loyalty points in for. These bonuses have a 50x p.t. also. Not an issue since I immediately go broke after each.

    6. On Monday 3-18 at 6:34 a.m. they rejected my withdrawal and put the original bonus amount back on my acct and try forcing me to "redo" $483 of playthrough stating that I only played $16.80 of the $500 p.t. 

    7. I then contact "customer support" to show them the error. 4 hours later they finally see the mistake and tell me they have to put my account back in front of the people that just cheated me and so I end up totaling up the total amount I wagered on each game thru the account history. From the time I accepted the bonus until I requested the withdrawal (minus free spins) was $557.90. I wagered $118.4 just on the first game I played.

    P.S. please keep in mind I have screenshots of my gaming history/all convos/all wagers,deposits, bonuses and requests. My husband swears by this website, stating that if I am in the right and I can show that I'm in the right that there may be some help for me. This is not a brand new casino to me I have made multiple deposits but this is my first withdrawal attempt. If there is anyone out there that can help me I'll be more than happy to provide all my evidence. I am completely flabbergasted because when they couldn't find a reason to disqualify my withdrawal then they just flat out lied. My username is lor****

     

    Ovo je nalog mog muža ovde, ali ja sam njegova žena koja traži pomoć. Sviđa mi se što se Grand Rush kazino ne razlikuje od bilo kog drugog prevarantskog kazina, iznenađen sam da još uvek nisu stavljeni na crnu listu. Oni postavljaju sve moguće barijere da spreče povlačenje, čak i koristeći taktike poput laganja i pokušaja da vas dovoljno frustriraju da prestanete da se borite za ono što je vaše. Radi lakšeg, ill samo stavi sve u lako razumljiv redosled.

    1. Prihvatam 10 dolara dnevnog bonusa uz 50 puta prolaz

    2. Nastavljam sa opkladom od 557 dolara u naredna 24 sata

    3. Nakon što sam ispunio uslove za igranje, imao sam stanje od 476 dolara pa sam postavio zahtev za povlačenje od 450 dolara

    4. Uradim kic verifikaciju i razumem da će biti potrebno 48 sati i takođe sam spreman za dodatnih 48 sati da oni stave Bitcoin u novčanik. Ovo je bilo u 12:34 popodne u subotu. 3-16.

    5. Nakon zahteva za povlačenje pretvaram ostatak od 26 dolara i pretvaram ga u 800 dolara, a zatim nastavljam da ga gubim i bonuse lojalnosti u koje sam pretvorio svoje bodove lojalnosti. Ovi bonusi takođe imaju 50k poena. Nije problem jer odmah nakon svakog švorim.

    6. U ponedeljak 3-18 u 6:34 ujutru su odbili moje povlačenje i vratili prvobitni iznos bonusa na moj račun i pokušali da me nateraju da "ponovim" 483 dolara igranja navodeći da sam igrao samo $16,80 od $500 poena

    7. Zatim kontaktiram „korisničku podršku“ da im pokažem grešku. 4 sata kasnije konačno vide grešku i kažu mi da moraju da vrate moj nalog pred ljude koji su me upravo prevarili i tako sam na kraju sakupio ukupan iznos koji sam kladio na svaku igru kroz istoriju naloga. Od trenutka kada sam prihvatio bonus dok nisam zatražio povlačenje (minus besplatnih okretaja) iznosio je 557,90 dolara. Založio sam 118,4 dolara samo na prvoj utakmici koju sam igrao.

    PS imajte na umu da imam snimke ekrana moje istorije igranja/svih konvoa/svih opklada, depozita, bonusa i zahteva. Moj muž se zaklinje u ovu veb stranicu, navodeći da ako sam u pravu i ako mogu da pokažem da sam u pravu, možda će mi pomoći. Ovo za mene nije potpuno nov kazino. Napravio sam više depozita, ali ovo je moj prvi pokušaj povlačenja. Ako postoji neko ko može da mi pomogne, biće mi više nego drago da pružim sve svoje dokaze. Potpuno sam zapanjen jer kada nisu mogli da nađu razlog da diskvalifikuju moje povlačenje onda su jednostavno lagali. Moje korisničko ime je lor****

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    First of all, welcome to LCB! Glad to have you here. smiley

    Thanks for sharing your casino credentials with us.

    We will reach out to a casino representative to inquire about your case.

    Keep you posted.

    Zdravo Neofraud_811 ,

    Pre svega, dobrodošli u LCB! Drago mi je što ste ovde. smiley

    Hvala što ste podelili svoje kazino akreditive sa nama.

    Kontaktiraćemo predstavnika kazina da se raspitamo o vašem slučaju.

    Obaveštavamo vas.

  • Original engleski Prevod srpski

    So I was contacted by a support agent this morning via email. Claiming not that I didn't complete the playthrough, or any of the other three reasons for not paying my withdrawal. Now they're saying that they added the $9.66 bonus that I never requested to my account yesterday morning because I was requesting to get paid more than what their terms and conditions allows for me to be paid. This is of course false as well because I deposited after I completed the bonus. They are grasping at straws. I'm surprised that they havent tried the multiple accounts tactic yet. I assure you whatever they claim the situation is, my story has not changed even after they have changed theirs several times. I of course am not just making a complaint without all necessary evidence. I appreciate your help and if there is anything that you need frome please, please just ask. 

    Tako da me je jutros kontaktirao agent za podršku putem e-pošte. Tvrdeći ne da nisam završio igru, ili bilo koji od druga tri razloga zašto nisam platio povlačenje. Sada kažu da su dodali bonus od 9,66 dolara koji nikada nisam tražio na svoj račun juče ujutru jer sam tražio da dobijem više od onoga što mi dozvoljavaju njihovi uslovi i odredbe. Ovo je, naravno, takođe pogrešno, jer sam deponovao nakon što sam završio bonus. Hvataju se za slamku. Iznenađen sam što još nisu isprobali taktiku više naloga. Uveravam vas šta god da tvrde da je situacija, moja priča se nije promenila ni nakon što su oni svoju nekoliko puta promenili. Ja naravno ne podnosim samo žalbu bez svih potrebnih dokaza. Cenim vašu pomoć i ako vam nešto treba, samo pitajte.

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    We are still working on your case, as soon as we get a reply from them we will notify you.

    We send them reminders regularly.

    Zdravo Neofraud_811 ,

    Još uvek radimo na vašem slučaju, čim dobijemo odgovor od njih, obavestićemo vas.

    Redovno im šaljemo podsetnike.

  • Original engleski Prevod srpski

    I apologize for the delay in my reply, because  as I said, this is my hubbys account. That said, I would like to thank you very much for any and all efforts on my behalf in the situation. Feel free to contact me for any needed information.

    Izvinjavam se zbog kašnjenja u odgovoru, jer kao što sam rekao, ovo je nalog mog muža. Ipak, želeo bih da vam se mnogo zahvalim za sve napore u moje ime u ovoj situaciji. Slobodno me kontaktirajte za sve potrebne informacije.

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    We sent the reminder again.

    Keep you posted.

    Zdravo Neofraud_811 ,

    Ponovo smo poslali podsetnik.

    Obaveštavamo vas.

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. If they respond, we will reopen it.

    Thank you for understanding.

    Zdravo Neofraud_811 ,

    Nažalost, ovu žalbu moramo označiti kao Nerešenu, jer nismo dobili odgovor iz kazina nakon brojnih pokušaja da im se obratimo. Ako se odazovu, ponovo ćemo ga otvoriti.

    Hvala na razumevanju.

  • Original engleski Prevod srpski
    Complaints Moderator wrote:

    Hello Neofraud_811,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. If they respond, we will reopen it.

    Thank you for understanding.

    Please. Is there nothing more that can be done? I'm looking at $459 in my wife's account that she can't touch. If they're a legitimate casino then why no reply?  Please don't give up. It's only been a week, can you send just one more request? I will contact someone higher up and ask if they would just respond to you. Please, if nothing else then if this has happened more than once why are they not on the Rogue list? I don't mean to be that guy, maybe I have lcb.org on a pedestal but I've always felt that if you put them on the Rogue list then they are a real crooked casino and if they are not on the Rogue list then I can trust them. She deposited just to make the withdrawal and they waved her withdrawal like a carrot, knowing that once she deposited they were going to reject the withdrawal and steal her money. She and I both trusted them, they weren't on your rogue list. I might be placing you guys on a pedestal by saying that but that's the truth. My wife made this complaint and she did hours of homework and research to prove to me that she was right before I would even allow her to post a complaint on your site via my account. I value our relationship that much that I wouldn't allow her to make a false claim on your siite. The evidence is there. Now you guys are saying all the casino has to do is ignore the problem and it'll go away? No Rogue list, no warnings, or anything? That doesn't sound like the site that I've grown accustomed to being a part of. I thought that's what lcb.org was, the defender of people that were in the right and taking on the crooked casinos? I'm looking at the last post I guess I'm confused, that's all. Maybe I'm mistaken.

    Moderator pritužbi je napisao:

    Zdravo Neofraud_811,

    Nažalost, ovu žalbu moramo označiti kao Nerešenu, jer nismo dobili odgovor iz kazina nakon brojnih pokušaja da im se obratimo. Ako se odazovu, ponovo ćemo ga otvoriti.

    Hvala na razumevanju.

    Molimo vas. Zar se ništa više ne može učiniti? Gledam 459 dolara na računu moje žene koje ona ne može da dodirne. Ako su legitimni kazino zašto onda nema odgovora? Molim te ne odustaj. Prošlo je samo nedelju dana, možete li poslati još samo jedan zahtev? Ja ću kontaktirati nekoga više i pitati da li će vam samo odgovoriti. Molim vas, ako ništa drugo, onda ako se ovo desilo više puta zašto oni nisu na listi Rogue? Ne želim da budem taj tip, možda imam lcb.org na pijedestalu, ali uvek sam osećao da ako ih stavite na Rogue listu onda su oni pravi pokvareni kazino i ako nisu na Rogue listi onda im mogu verovati. Deponovala je samo da bi izvršila povlačenje i mahali su joj da povuče kao šargarepu, znajući da će jednom kada deponuje odbiti povlačenje i ukrasti joj novac. I ona i ja smo im verovali, nisu bili na tvojoj listi nevaljalaca. Možda bih vas time postavio na pijedestal, ali to je istina. Moja supruga je uložila ovu žalbu i sate je radila domaći zadatak i istraživala kako bi mi dokazala da je bila u pravu pre nego što sam joj čak dozvolio da objavi žalbu na vašem sajtu preko mog naloga. Toliko cenim našu vezu da joj ne bih dozvolio da iznosi lažne tvrdnje na vašem sajtu. Dokazi su tu. Sada vi kažete da sve što kazino treba da uradi jeste da ignoriše problem i da će on nestati? Bez liste Rogue, bez upozorenja ili bilo čega? To ne zvuči kao sajt na koji sam navikao da budem deo. Mislio sam da je to ono što je lcb.org, branilac ljudi koji su u pravu i preuzimaju krive kazina? Gledam poslednji post, valjda sam zbunjen, to je sve. Možda se varam.

  • Original engleski Prevod srpski

    Complaints Moderator wrote:

    Hello Neofraud_811,
     
    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. If they respond, we will reopen it.
     
    Thank you for understanding.
     
    Please. Is there nothing more that can be done? I'm looking at $459 in my wife's account that she can't touch. If they're a legitimate casino then why no reply? Please don't give up. It's only been a week, can you send just one more request? I will contact someone higher up and ask if they would just respond to you. Please, if nothing else then if this has happened more than once why are they not on the Rogue list? I don't mean to be that guy, maybe I have lcb.org on a pedestal but I've always felt that if you put them on the Rogue list then they are a real crooked casino and if they are not on the Rogue list then I can trust them. She deposited just to make the withdrawal and they waved her withdrawal like a carrot, knowing that once she deposited they were going to reject the withdrawal and steal her money. She and I both trusted them, they weren't on your rogue list. I might be placing you guys on a pedestal by saying that but that's the truth. My wife made this complaint and she did hours of homework and research to prove to me that she was right before I would even allow her to post a complaint on your site via my account. I value our relationship that much that I wouldn't allow her to make a false claim on your siite. The evidence is there. Now you guys are saying all the casino has to do is ignore the problem and it'll go away? No Rogue list, no warnings, or anything? That doesn't sound like the site that I've grown accustomed to being a part of. I thought that's what lcb.org was, the defender of people that were in the right and taking on the crooked casinos? I'm looking at the last post I guess I'm confused, that's all. Maybe I'm mistaken.After scrolling through the numerous complaints regarding Grand Rush Casino, it seems like the only time they respond is when they have a convenient T&C stipulation to justify the keeping of folks money. They don't reply if there isn't a sure fire excuse. The number of complaints and the fact that they aren't replying now seems like adequate cause for at least the warnings list.

    Moderator pritužbi je napisao:

    Zdravo Neofraud_811,
    Nažalost, ovu žalbu moramo označiti kao Nerešenu, jer nismo dobili odgovor iz kazina nakon brojnih pokušaja da im se obratimo. Ako se odazovu, ponovo ćemo ga otvoriti.
    Hvala na razumevanju.
    Molimo vas. Zar se ništa više ne može učiniti? Gledam 459 dolara na računu moje žene koje ona ne može da dodirne. Ako su legitimni kazino zašto onda nema odgovora? Molim te ne odustaj. Prošlo je samo nedelju dana, možete li poslati još samo jedan zahtev? Ja ću kontaktirati nekoga više i pitati da li će vam samo odgovoriti. Molim vas, ako ništa drugo, onda ako se ovo desilo više puta zašto oni nisu na listi Rogue? Ne želim da budem taj tip, možda imam lcb.org na pijedestalu, ali uvek sam osećao da ako ih stavite na Rogue listu onda su oni pravi pokvareni kazino i ako nisu na Rogue listi onda im mogu verovati. Deponovala je samo da bi izvršila povlačenje i mahali su joj da povuče kao šargarepu, znajući da će jednom kada deponuje odbiti povlačenje i ukrasti joj novac. I ona i ja smo im verovali, nisu bili na tvojoj listi nevaljalaca. Možda bih vas time postavio na pijedestal, ali to je istina. Moja supruga je uložila ovu žalbu i sate je radila domaći zadatak i istraživala kako bi mi dokazala da je bila u pravu pre nego što sam joj čak dozvolio da objavi žalbu na vašem sajtu preko mog naloga. Toliko cenim našu vezu da joj ne bih dozvolio da iznosi lažne tvrdnje na vašem sajtu. Dokazi su tu. Sada vi kažete da sve što kazino treba da uradi jeste da ignoriše problem i da će on nestati? Bez liste Rogue, bez upozorenja ili bilo čega? To ne zvuči kao sajt na koji sam navikao da budem deo. Mislio sam da je to ono što je lcb.org, branilac ljudi koji su u pravu i preuzimaju krive kazina? Gledam poslednji post, valjda sam zbunjen, to je sve. Možda grešim. Nakon pregleda brojnih žalbi u vezi sa Grand Rush Casino-om, čini se da je jedini put kada odgovaraju kada imaju pogodnu odredbu T&C-a da opravdaju zadržavanje narodnog novca. Ne odgovaraju ako ne postoji siguran izgovor za vatru. Broj pritužbi i činjenica da sada ne odgovaraju čini se kao adekvatan razlog barem za listu upozorenja.
  • Original engleski Prevod srpski

    #Real Talk

    #Real Talk

  • Original engleski Prevod srpski

    Well, now we find out the truth about Grand Rush Casino. Once I seen that my wife was alone in her fight, I suggested she wash her hands of it (just as LCB.org had done). I don't know if she just extended her misery but she said screw it if they're not going to pay her than she was going to waste the money herself. She decided that although she was in the right she would just pay the ransom to get them to release their hostage (her money). It cost her $69 to see what excuse they will use now. Her balance went from $459.66 when they gave her the additional playthrough of $483. She completed the new playthrough and deleted the $10 since the bonus was not withdrawable. This left a balance of $390.17 which she immediately put in for withdrawal. I will update on the progress that WE, alone, make. It's supposed to be a 4 day process. I'll post then on the progress, or as I believe, I'll report the lack of, in 4 days.

    Pa, sada saznajemo istinu o Grand Rush kazinu. Kada sam video da je moja žena sama u borbi, predložio sam joj da opere ruke od toga (baš kao što je to učinio LCB.org). Ne znam da li je samo produžila svoju bedu, ali je rekla da jebeš ako joj neće platiti nego će sama da potroši novac. Odlučila je da će, iako je bila u pravu, samo platiti otkup kako bi ih naterala da oslobode svog taoca (njen novac). Koštalo ju je 69 dolara da vidi koji će izgovor sada koristiti. Njeno stanje je pošlo sa 459,66 dolara kada su joj dali dodatnih 483 dolara. Završila je novo igranje i izbrisala 10 dolara pošto se bonus nije mogao povući. Ovo je ostavilo saldo od 390,17 dolara koje je odmah stavila na povlačenje. Ažuriraću o napretku koji MI, sami, postižemo. To bi trebalo da traje 4 dana. Zatim ću objaviti napredak, ili kako verujem, prijaviću nedostatak, za 4 dana.

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    We will send one last reminder and we will reopen the complaint.

    Keep you posted.

    Zdravo Neofraud_811 ,

    Poslaćemo poslednji podsetnik i ponovo ćemo otvoriti žalbu.

    Obaveštavamo vas.

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    Unfortunately, we must mark this complaint as Unresolved.

    Thanks for your understanding.

    Zdravo Neofraud_811 ,

    Nažalost, ovu žalbu moramo označiti kao Nerešenu.

    Hvala na razumevanju.

  • Original engleski Prevod srpski

    Oh no you don't have to mark it as unresolved. The great news is that it was resolved. The bad news is that in order to get paid anything I have to accept that my wife just got screwed out of $350. Because even though I had $450 in the account when they forced me to take a bonus that I did not want because they just added it to the account and forced me to restart the playthrough. The bonus that they forced me to take only has a maximum withdrawal of $100. So even though my account balance was $459 before I took the bonus they kept $350 of that money unjustified. So please do not mark it as unresolved. It's resolved, they scammed me, LCB allowed it and we got screwed out of our money. That's the resolution that I got. And the worst part is is that I expected as much from a scam casino I didn't expect this from LCB. Apparently, it's just like the government wants a website gets to a certain size it begins to protect itself. Huh, I wonder if that's what they mean when they talk about selling out. At the end of the day, they need to be placed on the scam list. They just cheated me 3 times. 1) I won they wouldn't pay and forced a 2nd playthrough requirement. 2) they require a deposit to withdrawal but they tell you to include it in withdrawal but don't pay it back and 3) if you have money in the account and you take a bonus, they zero your acct, even if you deposited the funds. THATS A SCAM CASINO!!!!!!

     

    Oh, ne, ne morate to da označite kao nerešeno. Odlična vest je da je to rešeno. Loša vest je da da bih dobio bilo šta, moram da prihvatim da je moja žena upravo dobila 350 dolara. Jer iako sam imao 450 dolara na računu kada su me naterali da uzmem bonus koji nisam želeo jer su ga samo dodali na nalog i primorali me da ponovo pokrenem igru. Bonus koji su me primorali da uzmem ima samo maksimalno povlačenje od 100 dolara. Dakle, iako je stanje na mom računu bilo 459 dolara pre nego što sam uzeo bonus, oni su 350 dolara od tog novca zadržali neopravdano. Zato vas molim da to ne označavate kao nerešeno. Rešeno je, prevarili su me, LCB je to dozvolio i ostali smo bez novca. To je rešenje koje sam dobio. A najgore je to što sam očekivao od prevare kazina onoliko koliko nisam očekivao od LCB-a. Očigledno, to je baš kao što vlada želi da veb lokacija dostigne određenu veličinu i počinje da se štiti. Ha, pitam se da li na to misle kada govore o rasprodaji. Na kraju dana, potrebno ih je staviti na listu prevara. Samo su me prevarili 3 puta. 1) Pobedio sam, nisu hteli da plate i iznudio sam zahtev za 2. igranje. 2) zahtevaju depozit za povlačenje, ali vam kažu da ga uključite u povlačenje, ali da ga ne vraćate i 3) ako imate novac na računu i uzmete bonus, oni će vam poništiti račun, čak i ako ste deponovali fondovi. TO JE PREVARA KAZINO!!!!!!

  • Original engleski Prevod srpski

    Hello Neofraud_811,

    We understand your frustration, but if we do not receive a response from the casino, our hands are tied. We will send them again reminder about your case, and the complaint will remain Unresolved.

    Hope they will respond, in which case we will reopen the complaint.

    Thank you for understanding. 

    Zdravo Neofraud_811 ,

    Razumemo vašu frustraciju, ali ako ne dobijemo odgovor iz kazina, ruke su nam vezane. Poslaćemo im ponovo podsetnik o vašem slučaju, a žalba će ostati Nerešena.

    Nadamo se da će odgovoriti, u kom slučaju ćemo ponovo otvoriti žalbu.

    Hvala na razumevanju.

Brzi odgovor

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