ZATVORENO: [Zbog nereagovanja kazina] Hot.bet prevara

Hi ,

I made a deposit of 900 euros and placed a bet at odds of 1.36. Now, my balance is 1233 euros, but the casino doesn't allow me to withdraw it. According to their terms and conditions, I have to roll over my deposit five times (which is ridiculous!), or I can withdraw it without the rollover but with an 8% commission. When I asked for the second option, customer service informed me that they don't agree to the 8% commission and that I must roll over my deposit five times. What can I do?

I am thinking about self-excluding from this casino. I have read this information on www.gamblingcommission.gov : "The gambling business must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses."

If I self-exclude from Hot.Bet, will they pay me all my money back ?

Thanks

Hello Pedro16, 

The obligation of a casino to return funds upon self-exclusion can vary depending on the jurisdiction and the specific terms and conditions of the casino.

We've checked their terms and they have the following:

"7.3.12. Prior to withdrawing, a customer needs to complete a 5 times rollover of their deposits. Towards the rollover are counted all settled sports bets with min odds 1,6 or higher (Running, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event are not considered towards the calculation of the rollover; and casino bets placed with minimum or no risk).  In case a customer doesn’t meet the requirement of a 5 times rollover of their deposits, Hot.bet reserves the right to reject or charge the withdrawal request with up to an 8% administrative fee." 

Given this, it appears that the casino is adhering to its stated terms and conditions, which you agreed to upon making your deposit. 

Please note that we do not have this brand listed on our website but if you would like us to try to get in touch with the casino representative and inquire why is your request for applying an 8% fee rejected please send us your casino username via private message. 

I have sent you PM 

Hello Pedro16, 

Thank you for providing us with your casino username. We will try to get in touch with someone from their representative team and update you as soon as we get a response.

Thank you:) 

Hello Pedro16, 

We want to let you know that we haven't heard back from the casino team thus far, we'll send a reminder in hopes that they'll get back to us. Keep you updated on this thread.

Hello Pedro16, 

Unfortunately, we need to mark this complaint as closed due to the casino's unresponsiveness, as we did not hear back from the casino after numerous attempts to reach out to them.

If they respond, we will reopen it.

Thank you for understanding.