I need help with this casino please. Can the rep give me a message please xx
ZATVORENO: [zbog neaktivnosti podnosioca]: Hiper kazino

- Započeto
- lydbateman
-
Newbie 9
- Poslednja aktivnost pre 15 dana
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- Započeto
- lydbateman
- u Oct 25, 24, 04:27:31 PM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
OriginalPrevod
Prevedeno sa
Treba mi pomoć oko ovog kazina molim. Može li predstavnik da mi pošalje poruku kk
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- Odgovoreno
- JovanaV
- u Oct 28, 24, 07:30:30 AM
-
Moderator 2739
- Onlajn
Hello lydbateman,
Could you please provide us with more information about your issue so that we can assist you further? What specific problem are you experiencing?
Thank you for your cooperation.
Zdravo lidbateman ,
Možete li nam dati više informacija o svom problemu kako bismo vam dodatno pomogli? Koji konkretan problem imate?
Hvala vam na saradnji.
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- Odgovoreno
- lydbateman
- u Oct 29, 24, 02:07:35 PM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
I won there on the 11th/12 of October and the withdrawal never went through and disappeared. I went back to the support there and they told me I had spun it away. So I asked the agent multiple times if he could provide me with my spin history and he avoided it by saying "you can check it yourself". I explained to him that the spin history was inaccessible both on desktop and mobile and I'd appreciate it if he could email me it. The conversation ended with we'll email you about it. Please help ♥️
Tamo sam pobedio 11./12. oktobra i povlačenje nikada nije prošlo i nestalo. Vratio sam se tamo u podršku i rekli su mi da sam ga odvojio. Zato sam više puta pitao agenta da li može da mi pruži moju istoriju okretanja, a on je to izbegao rekavši „možete sami da proverite“. Objasnio sam mu da je istorija okretanja nedostupna i na desktopu i na mobilnom uređaju i bio bih zahvalan ako bi mi mogao poslati e-poštu. Razgovor je završen tako što ćemo vam poslati e-poštu o tome. Molim vas pomozite ♥
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- Odgovoreno
- JovanaV
- u Oct 30, 24, 04:20:46 AM
-
Moderator 2739
- Onlajn
Hi lydbateman,
Please send us your casino username via private message and we will contact the casino rep and inquire further about this case.
Thank you.
Zdravo lidbateman ,
Pošaljite nam svoje korisničko ime za kazino putem privatne poruke i mi ćemo kontaktirati predstavnika kazina i raspitati se dalje o ovom slučaju.
Hvala.
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- Odgovoreno
- JovanaV
- u Nov 04, 24, 06:35:47 AM
-
Moderator 2739
- Onlajn
Hi lydbateman,
Thank you for providing your casino username. We will contact the casino rep and inquire further about this matter. Please keep an eye on this thread for updates.
Zdravo lidbateman ,
Hvala vam što ste dali svoje korisničko ime za kazino. Kontaktiraćemo predstavnika kazina i dodatno se raspitati o ovom pitanju. Molimo vas da pratite ovu temu za ažuriranja.
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- Odgovoreno
- JovanaV
- u Nov 05, 24, 04:09:15 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've received a response from the casino rep stating the following:
We have checked this player's account and it seems they didn’t request the winnings to be withdrawn they had just played it all away, they can check their gameplay if they look at it one day at a time, e.g: only the 12th October not 11-12 October.
Could you please try checking your gameplay this way and let us know if it worked?
Thank you.
Dragi lidbateman ,
Dobili smo odgovor od predstavnika kazina u kome se navodi sledeće:
Proverili smo nalog ovog igrača i čini se da nisu tražili da se dobici povuku, već su sve igrali u gostima, mogu da provere svoj način igre ako ga pogledaju dan po dan, npr.: samo 12. oktobar ne 11-12 oktobar.
Možete li pokušati da proverite svoju igru na ovaj način i da nam kažete da li radi?
Hvala.
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- Odgovoreno
- JovanaV
- u Nov 08, 24, 07:08:31 AM
-
Moderator 2739
- Onlajn
-
- Odgovoreno
- lydbateman
- u Nov 11, 24, 03:23:32 AM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
Yes I have tried to check my gameplay history. It isn't available to view. I asked multiple times if they can send it via email, that would be the simplest way to clear this up. I'm still waiting a month later.
Hyper Casino: Your chat transcript [GVN-BDBNB-106]
Dear Lydia Bateman,
As per your request, we have attached the chat transcript containing the correspondence between you and the Hyper Casino support agent.
Please do not hesitate to contact us should you have any further queries.
| name: lydia
| email: lydbateman@hotmail.com
Lydia Bateman (18:01:57): withdrawal issue
Simon (18:02:20): Hello Lydia, how are you today?
Lydia Bateman (18:02:27): hi simon
Simon (18:02:58): What seems to be the issue with withdrawal?
Lydia Bateman (18:03:23): i am just wondering if you could send me my casino history from the 11th of october please?
Lydia Bateman (18:03:50): Im ok thanks simon, how are you?
Simon (18:04:23): You have no withdrawals on the 11th of october.
Simon (18:06:08): Are you still with me?
Lydia Bateman (18:06:47): this is my point. i am unable to access my casino history on here, i have tried via mobile and desktop and nothing comes up, could you send it to me please?
Simon (18:07:52): You are able to access it here: https://www.hypercasino.com/en/casino-history
Lydia Bateman (18:09:02): yes ive tried already however nothing comes up.
Lydia Bateman (18:09:22): coukd you send it to me please?
Lydia Bateman (18:09:27): could*
Simon (18:09:43): You need to update the dates and press submit.
Lydia Bateman (18:10:28): i have tried multiple times. via desktop and mobile. could you send it to me please?
Simon (18:10:40): Can you send me a screenshot of when you have updated the date and pressed submit please?
Lydia Bateman (18:11:17): simon, nothing happens that is why i am repeatedly asking you to send me the history of my gameplay
Simon (18:11:28): Can you please send me a screenshot of this? :)
Simon (18:11:53): When you have updated the date and pressed submit.
Lydia Bateman (18:12:07): 1 second
Simon (18:12:21): Thank you, I can advise you further after that.
Simon (18:14:38): Are you still with me?
Lydia Bateman (18:14:48): yes
Lydia Bateman (18:15:25): here it is
Simon (18:15:42): That would be a blank screen, Lydia.
Simon (18:15:56): The image is also minimal.
Simon (18:17:26): Are we still connected?
Lydia Bateman (18:17:44): yes
Simon (18:17:53): That would be a blank screen, Lydia. The image is also minimal.
Simon (18:18:07): Please provide a screenshot of what I requested.
Lydia Bateman (18:18:55): here
Simon (18:20:39): And change the date from 11th of October to today's date and press submit. :)
Lydia Bateman (18:21:06): i pressed submit and nothing happens
Simon (18:21:13): So it goes from 11th of october then press today's date.
Lydia Bateman (18:21:46): i dont need the info for todays date the 11th would be sufficient.
Simon (18:22:21): No, but the gameplay goes from 11th to 12th.
Lydia Bateman (18:23:47): as you see it is not working!!!!!!!!
Simon (18:24:05): And if you scroll down?
Lydia Bateman (18:24:12): please could you send me the
Simon (18:24:18): Since you have a whole page to scroll down for
Lydia Bateman (18:25:08): you can clearly see the start of the bottom of the screen .... home deposit withdrawal etc
Simon (18:25:30): I will have to check this further then. One moment please.
Simon (18:29:25): Thank you for holding. Can we please get back to you via email?
Simon (18:30:48): I will have to pass this over to the relevant department since you are unable to see your history. Once we have resolved this issue since you want to see your history we will get back to you via email.
Lydia Bateman (18:31:23): ok, fine.
Simon (18:31:40): Thank you, can I help you with anything else today?
Kind regards,
Simon
Customer Service Team, Hyper Casino
Questions? - We are happy to help!
Feel free to call us on +356 2033 0258, or our UK number +44 1223 931488 or contact our Customer Service by Live Chat or Email
Use Google Chrome for the ultimate experience!
Da, pokušao sam da proverim svoju istoriju igranja. Nije dostupno za gledanje. Više puta sam pitao da li mogu da ga pošalju putem e-pošte, to bi bio najjednostavniji način da ovo razjasnim. I dalje čekam mesec dana kasnije.
Hiper kazino: transkript vašeg ćaskanja [GVN-BDBNB-106]
Draga Lidija Bejtman,
Na vaš zahtev, priložili smo transkript ćaskanja koji sadrži prepisku između vas i agenta za podršku Hiper Casino-a.
Ne ustručavajte se da nas kontaktirate ako imate dodatnih pitanja.
| ime: Lidija
| email: lidbateman@hotmail.com
Lidija Bejtman (18:01:57): pitanje povlačenja
Simon (18:02:20): Zdravo Lidija, kako si danas?
Lidija Bejtman (18:02:27): zdravo Simone
Simon (18:02:58): Šta izgleda da je problem sa povlačenjem?
Lidia Bateman (18:03:23): Samo se pitam da li biste mogli da mi pošaljete moju istoriju kazina od 11. oktobra, molim?
Lidia Bateman (18:03:50): Dobro sam, hvala Simone, kako si?
Simon (18:04:23): Nemate povlačenja 11. oktobra.
Simon (18:06:08): Jesi li još sa mnom?
Lidija Bejtman (18:06:47): ovo je moja poenta. Ne mogu da pristupim svojoj istoriji kazina ovde, pokušao sam preko mobilnog i desktopa i ništa se ne pojavljuje, možete li mi to poslati molim vas?
Simon (18:07:52): Možete mu pristupiti ovde: https://vvv.hipercasino.com/en/casino-histori
Lidija Bejtman (18:09:02): da, već sam pokušala, ali ništa nije ispalo.
Lidia Bateman (18:09:22): hoćete li mi poslati, molim vas?
Lidija Bejtman (18:09:27): mogla bi*
Simon (18:09:43): Morate ažurirati datume i pritisnuti submit.
Lidija Bejtman (18:10:28): Pokušala sam više puta. preko desktopa i mobilnog. možete li mi ga poslati molim vas?
Simon (18:10:40): Možete li mi poslati snimak ekrana kada ste ažurirali datum i pritisnuli da pošaljete, molim?
Lidija Bejtman (18:11:17): Sajmone, ništa se ne dešava zato te više puta molim da mi pošalješ istoriju mog igranja
Simon (18:11:28): Možete li mi, molim vas, poslati snimak ekrana ovoga? :)
Simon (18:11:53): Kada ažurirate datum i pritisnete submit.
Lidija Bejtman (18:12:07): 1 sekunda
Simon (18:12:21): Hvala, mogu da vas posavetujem dalje posle toga.
Simon (18:14:38): Jesi li još sa mnom?
Lidija Bejtman (18:14:48): da
Lidija Bejtman (18:15:25): evo ga
Simon (18:15:42): To bi bio prazan ekran, Lidija.
Simon (18:15:56): Slika je takođe minimalna.
Simon (18:17:26): Jesmo li još povezani?
Lidija Bejtman (18:17:44): da
Simon (18:17:53): To bi bio prazan ekran, Lidija. Slika je takođe minimalna.
Simon (18:18:07): Molim vas dajte snimak ekrana onoga što sam tražio.
Lidija Bejtman (18:18:55): ovde
Simon (18:20:39): I promenite datum sa 11. oktobra na današnji datum i pritisnite submit. :)
Lidia Bateman (18:21:06): Pritisnula sam submit i ništa se ne dešava
Simon (18:21:13): Dakle, ide od 11. oktobra pa pritisnite današnji datum.
Lidia Bateman (18:21:46): Ne trebaju mi informacije za današnji datum, 11. bi bio dovoljan.
Simon (18:22:21): Ne, ali igra ide od 11. do 12.
Lidia Bateman (18:23:47): kao što vidite ne radi!!!!!!!!
Simon (18:24:05): A ako skrolujete dole?
Lidia Bateman (18:24:12): molim vas, možete li mi poslati
Simon (18:24:18): Pošto imate celu stranicu za skrolovanje dole
Lidija Bejtman (18:25:08): jasno možete da vidite početak dna ekrana .... podizanje kućnog depozita itd
Simon (18:25:30): Moraću to onda dalje da proverim. Samo trenutak molim.
Simon (18:29:25): Hvala što ste se držali. Možemo li vam se javiti putem e-pošte?
Simon (18:30:48): Moraću ovo da prosledim nadležnom odeljenju jer ne možete da vidite svoju istoriju. Kada rešimo ovaj problem, pošto želite da vidite svoju istoriju, javićemo vam se putem e-pošte.
Lidia Bateman (18:31:23): ok, dobro.
Simon (18:31:40): Hvala, mogu li vam danas još nešto pomoći?
srdačan pozdrav,
Simon
Tim za korisničku podršku, Hiper Casino
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3/ 5
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- Odgovoreno
- JovanaV
- u Nov 11, 24, 04:01:18 PM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We will contact the casino once again regarding this. Keep you posted on this thread.
Thank you for your patience.
Dragi lidbateman ,
Ponovo ćemo kontaktirati kazino u vezi sa ovim. Obaveštavajte vas o ovoj temi.
Hvala vam na strpljenju.
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- Odgovoreno
- JovanaV
- u Nov 13, 24, 06:10:34 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've contacted the casino rep and asked for an update regarding your case.
Thank you for your patience.
Dragi lidbateman ,
Kontaktirali smo predstavnika kazina i tražili novosti u vezi sa vašim slučajem.
Hvala vam na strpljenju.
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- Odgovoreno
- JovanaV
- u Nov 15, 24, 09:00:37 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
Still no response from the casino rep so we've pinged them once again.
Thank you for your patience.
Dragi lidbateman ,
Još uvek nema odgovora od predstavnika kazina pa smo ih još jednom pingovali.
Hvala vam na strpljenju.
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- Odgovoreno
- lydbateman
- u Nov 17, 24, 11:55:11 AM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
Thanks Jovana you are the best. Hopefully they hurry up. 🤞🏻
Hvala Jovana najbolja si. Nadam se da će požuriti. 🤞🏻
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- Odgovoreno
- JovanaV
- u Nov 18, 24, 02:49:17 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've received update from the casino rep stating the following:
The customer support team will send an email to this player to fill in a DSAR request and this should show her gaming history.
Dragi lidbateman ,
Dobili smo ažuriranje od predstavnika kazina u kojem se navodi sledeće:
Tim za korisničku podršku će poslati e-poruku ovoj igračici da popuni DSAR zahtev i to bi trebalo da pokaže njenu istoriju igranja.
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- Odgovoreno
- lydbateman
- u Nov 18, 24, 01:39:05 PM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
-
- Odgovoreno
- JovanaV
- u Nov 19, 24, 02:05:32 AM
-
Moderator 2739
- Onlajn
Hello lydbateman,
It's a Data Subject Access Request. The casino should have explained all of this in the email they sent you. Have you received their email?
Zdravo lidbateman ,
To je zahtev za pristup subjektu podataka. Kazino je trebalo da objasni sve ovo u mejlu koji su vam poslali. Da li ste primili njihov e-mail?
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- Odgovoreno
- lydbateman
- u Nov 19, 24, 10:21:57 AM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
No they haven't, they told me they would email me weeks ago and still haven't. Fingers crossed it's different this time.
Ne, nisu, rekli su mi da će mi poslati e-poštu pre nekoliko nedelja i još uvek nisu. Držite prste da je ovaj put drugačije.
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- Odgovoreno
- JovanaV
- u Nov 20, 24, 03:18:28 AM
-
Moderator 2739
- Onlajn
-
- Odgovoreno
- lydbateman
- u Nov 22, 24, 04:32:10 AM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
Hi Jovana. I have checked my spam and inbox and nothing has come in. The only thing I have from them is promotions.
Zdravo Jovana. Proverio sam svoju neželjenu poštu i prijemno sanduče i ništa nije stiglo. Jedino što imam od njih su promocije.
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- Odgovoreno
- JovanaV
- u Nov 22, 24, 05:02:24 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've forwarded them this information and will let you know when we hear back from them.
Thank you for your patience.
Dragi lidbateman ,
Prosledili smo im ovu informaciju i obavestićemo vas kada nam se jave.
Hvala vam na strpljenju.
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- Odgovoreno
- JovanaV
- u Nov 22, 24, 06:57:06 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've received feedback from the casino rep that the email has been sent again today. Could you please recheck?
Thank you for your cooperation.
Dragi lidbateman ,
Dobili smo povratnu informaciju od predstavnika kazina da je e-poruka ponovo poslata danas. Možete li ponovo proveriti?
Hvala vam na saradnji.
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- Odgovoreno
- JovanaV
- u Nov 24, 24, 03:08:54 PM
-
Moderator 2739
- Onlajn
-
- Odgovoreno
- lydbateman
- u Nov 25, 24, 08:58:29 AM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
Hi jovana, I replied to their second email and I'm still awaiting a response. It's strange that it's taking so long. Why couldn't they just send me the history themselves?😔
Zdravo jovana, odgovorio sam na njihov drugi mejl i još uvek čekam odgovor. Čudno je što to traje tako dugo. Zašto nisu mogli sami da mi pošalju istoriju?😔
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- Odgovoreno
- tough_nut
- u Nov 25, 24, 01:21:57 PM
- Moderator 3154
- Poslednja aktivnost pre 3 dana
Hello lydbateman,
We have contacted the casino rep and inquired about your case. As soon as we hear back we'll update you on this thread.
Zdravo lidbateman ,
Kontaktirali smo predstavnika kazina i raspitali se o vašem slučaju. Čim dobijemo odgovor, obavestićemo vas o ovoj temi.
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- Odgovoreno
- JovanaV
- u Nov 29, 24, 07:13:36 AM
-
Moderator 2739
- Onlajn
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- Odgovoreno
- JovanaV
- u Dec 02, 24, 07:10:16 AM
-
Moderator 2739
- Onlajn
Dear lydbateman,
We've received feedback from the casino rep that you are in contact with DPO regarding your case. Could you please confirm this information and update us on the progress?
Thank you.
Dragi lidbateman ,
Dobili smo povratne informacije od predstavnika kazina da ste u kontaktu sa DPO u vezi sa vašim slučajem. Možete li potvrditi ove informacije i obavestiti nas o napretku?
Hvala.
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- Odgovoreno
- lydbateman
- u Dec 07, 24, 03:21:24 PM
-
Newbie 9
- Poslednja aktivnost pre 15 dana
Good evening Jovana. I received an email today to inform me that they haven't found any activity on them days. How can that be? Both me and hypercasino are certain of it. Why aren't the casino dealing with me directly?
Dobro veče Jovana. Danas sam primio e-poštu da me obavesti da nisu pronašli nikakvu aktivnost tih dana. Kako to može biti? I ja i hiperkazino smo sigurni u to. Zašto kazino ne radi direktno sa mnom?
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- Odgovoreno
- JovanaV
- u Dec 09, 24, 04:45:49 AM
-
Moderator 2739
- Onlajn
Hello lydbateman,
Thanks for the update. Perhaps it would be helpful if you contact the casino's chat support and inquire about additional information and direct contact regarding this.
We will forward them this information too.
Thank you.
Zdravo lidbateman ,
Hvala na ažuriranju. Možda bi bilo od pomoći ako kontaktirate podršku za ćaskanje kazina i raspitate se za dodatne informacije i direktan kontakt u vezi sa ovim.
Prosledićemo im i ove informacije.
Hvala.
-
- Odgovoreno
- JovanaV
- u Dec 13, 24, 08:52:02 AM
-
Moderator 2739
- Onlajn
-
- Odgovoreno
- JovanaV
- u Dec 19, 24, 02:27:39 PM
-
Moderator 2739
- Onlajn
Hello lydbateman,
We've received an update from the casino rep indicating that you still haven't provided the correct dates to the DPO. Could you please update us on the case?
Thank you.
Zdravo lidbateman ,
Primili smo ažuriranje od predstavnika kazina koji ukazuje da još uvek niste dali tačne datume DPO. Možete li nas obavestiti o slučaju?
Hvala.
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- Odgovoreno
- Anchi
- u Dec 24, 24, 02:33:07 PM
-
Admin 13685
- Poslednja aktivnost pre 5 sati
Hello lydbateman,
Do you have any updates regarding your case?
Zdravo lidbateman,
Da li imate novosti u vezi sa vašim slučajem?
-
- Odgovoreno
- JovanaV
- u Dec 27, 24, 09:24:27 AM
-
Moderator 2739
- Onlajn
Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.
Pošto nismo dobili odgovor od člana, zatvorićemo ovu žalbu zbog neaktivnosti podnosioca.
Aktivnosti LCB-a u poslednjih 24 sata:
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