Hey Community, want to share my story and discuss possibilities of my chances to get my money back)
Ive been playing poker for the past 2 years in Spain and it went pretty well, as I started playing live events of ESPT in Spain and even placed 3rd at ESPT Castellon.
In early February 2024 my account got restricted and i was asked to present all the employment documents and my income, weird right ....
Well, i decided to be polite and showed them that ive been playing live at their EVENTS and winning money and also I am employed, so i presented my work document, my licence that I am a qualified lawyer in the other country and my bank statements with my income!
After 3-4 month of crazy amount of emails and questions from me, I went to play live in end of March in Madrid, where Pokerstars REJECTED ME TO PLAY in any tournament ! THATS WILD! I ask them why and what happend and they said its due to my restricted account. Jesus
Ive never broken any of their policies, not using VPN, not multi account, not other programs, NOTHING. I like the game as it is and actually prefer to play LIVE.
SO eventually at the end of April I got an email. WITHOUT ANY EXPLANATION that my account is now closed.
Honestly, fine, whatever, ill play in other providers, but as it legally must be, return my money that i deposited with my own bank account and everything that i had on my account!
They have asked my for the same documents again!! ive sent them! Its been about a month since!
Its crazy how they can just take your assets and keep them, even tho the account is closed!
ANY IDEAS WHAT CAN I DO?
Best Regards
Daniel G
PokerStars Nepravedno zatvaranje i nepovraćaj sredstava
- 1,190
- pregleda
- 22
- odgovora
- Započeto
- gotedan
-
Newbie
11
Molimo vas Prijava ili Registrujte se Objavite komentar.
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- Započeto
- gotedan
- u May 24, 24, 02:47:13 PM
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Newbie
11
Original
Prevod 
Prevedeno sa 
Hej Zajednice, želim da podelim svoju priču i razgovaramo o mogućnostima mojih šansi da vratim svoj novac)
Igrao sam poker poslednje 2 godine u Španiji i prošlo je prilično dobro, pošto sam počeo da igram događaje uživo na ESPT-u u Španiji i čak bio treći na ESPT Castellon-u.
Početkom februara 2024. moj nalog je bio ograničen i od mene je zatraženo da predočim sve dokumente o zaposlenju i svoja primanja, čudno tačno ....
Pa, odlučio sam da budem ljubazan i pokazao im da sviram uživo na njihovim DOGAĐAJIMA i osvajam novac, a takođe sam i zaposlen, pa sam predočio svoj radni dokument, licencu da sam kvalifikovani advokat u drugoj zemlji i svoje bankovne izvode sa mojim prihodima!
Posle 3-4 meseca ludih mejlova i pitanja od mene, otišao sam da igram uživo krajem marta u Madridu, gde me je Pokerstars ODBIO DA IGRAM na bilo kom turniru! TOTS VILD! Pitam ih zašto i šta se dogodilo, a oni su rekli da je to zbog mog ograničenog naloga. Isuse
Nikada nisam prekršio nijednu njihovu politiku, ne koristim VPN, ne više naloga, ne druge programe, NIŠTA. Sviđa mi se ovakva igra i zapravo više volim da igram UŽIVO.
I tako sam na kraju krajem aprila dobio e-mail. BEZ OBJAŠNJENJA da je moj nalog sada zatvoren.
Iskreno, dobro, šta god, loše igram kod drugih provajdera, ali kao što zakonski mora biti, vratite moj novac koji sam položio na sopstveni bankovni račun i sve što sam imao na računu!
Ponovo su mi tražili iste dokumente!! poslao sam ih! Od tada je prošlo oko mesec dana!
Ludo je kako mogu samo da uzmu vaša sredstva i zadrže ih, čak i ako je račun zatvoren!
IMATE IDEJA ŠTA DA UČINIM?
Srdačan pozdrav
Danijel G -
- Odgovoreno
- Shanna Ermine
- u May 26, 24, 08:24:44 AM
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Newbie
12
This just happened to me yesterday and I didnt even get my funds or any of my bonuses
Ovo mi se dogodilo juče i nisam čak ni dobio svoja sredstva ili bilo koji od svojih bonusa
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- Odgovoreno
- Bixy
- u May 27, 24, 03:49:38 AM
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Moderator
4454
Hi gotedan,
Sorry to hear you experienced issues when playing at PokerStars Casino.
Please private message me your casino username so that we could get in touch with them and try to assist you.
Thank you.
Zdravo Gotedan ,
Žao nam je što ste imali problema sa igranjem u PokerStars kazinu.
Molimo vas da mi pošaljete privatno korisničko ime u kazino kako bismo mogli da stupimo u kontakt sa njima i pokušamo da vam pomognemo.
Hvala vam.
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- Odgovoreno
- Bixy
- u May 27, 24, 03:54:13 AM
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Moderator
4454
Hi Shanna Ermine,
If you wish to contact them, please private message me your casino username. We would like to try to help you and reach out to them.
Zdravo Shanna Hermine ,
Ako želite da ih kontaktirate, pošaljite mi privatnu poruku sa svojim korisničkim imenom za kazino. Želeli bismo da pokušamo da vam pomognemo i dopremo do njih.
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- Odgovoreno
- gotedan
- u May 27, 24, 04:19:24 PM
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Newbie
11
Hello Bixy, Ill message you, Thank you for help.
Ive tried everythingZdravo Biksi, poslaću ti poruku, hvala na pomoći.
Probao sam sve -
- Odgovoreno
- gotedan
- u May 27, 24, 04:20:31 PM
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Newbie
11
Did they close your account ? or just restricted it?
Jesus, I dont understand why is it happeningDa li su zatvorili vaš nalog? ili samo ograničio?
Isuse, ne razumem zašto se to dešava -
- Odgovoreno
- Bixy
- u May 28, 24, 02:13:14 AM
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Moderator
4454
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- Odgovoreno
- gotedan
- u May 29, 24, 01:53:46 PM
-
Newbie
11
UPDATED: Ive recieved an email that they sent some of my money back...
I won a silver pass before they closed my account and ive been trying to ask them politely to compensate me for the silver pass.
I got an email from them confirming my winning of the Silver pass, it worth 2300 euros.But they act like i never had it ! That is such a scam
Seriously unbelivableAŽURIRANA: Dobio sam e-poštu da su mi vratili deo novca...
Osvojio sam srebrnu propusnicu pre nego što su mi zatvorili nalog i pokušavao sam da ih ljubazno zamolim da mi nadoknade za srebrni prolaz.
Dobio sam e-mail od njih koji potvrđuje da sam osvojio Srebrni pas, vredan 2300 evra.Ali ponašaju se kao da ga nikad nisam imao! To je takva prevara
Ozbiljno neverovatno -
- Odgovoreno
- gotedan
- u May 30, 24, 03:40:11 AM
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Newbie
11
Hello Bixy, so they returned 221 euro that i had on my account, but they are not returning the rest!
And they had not mentioned anything about the rest, even tho i told them about the silver pass that i won, ive invested money in order to win it and had a succesfull tournament. Now they are acting like it never existed.
I mean, i dont care they can close my account, but stealing is crazy at this pointZdravo Biksi, tako da su mi vratili 221 evro koje sam imao na računu, ali ostatak ne vraćaju!
A o ostalom nisu ništa pominjali, iako sam im rekao za srebrni pas koji sam osvojio, uložio sam novac da bih ga osvojio i imao uspešan turnir. Sada se ponašaju kao da nikada nije postojalo.
Mislim, nije me briga da mogu da zatvore moj nalog, ali krađa je u ovom trenutku luda -
- Odgovoreno
- gotedan
- u May 30, 24, 03:43:33 AM
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Newbie
11
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- Odgovoreno
- gotedan
- u May 30, 24, 03:46:15 AM
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Newbie
11
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- Odgovoreno
- Bixy
- u May 30, 24, 04:10:23 AM
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Moderator
4454
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- Odgovoreno
- gotedan
- u May 30, 24, 05:32:03 AM
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Newbie
11
Hvala na objavi od:
I truly appreciate your help!
THANK YOU!Zaista cenim vašu pomoć!
HVALA VAM! -
- Odgovoreno
- Bixy
- u Jun 04, 24, 04:08:44 PM
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Moderator
4454
Hvala na objavi od:
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- Odgovoreno
- seansen
- u Jun 04, 24, 04:56:23 PM
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Sr. Newbie
16
Honestly use a better provider if you can. PokerStars always seemed rather bare bones and shady to me. Luckily I'm in the US so there's an abundance of solid other choices lol Sorry you gotta deal with a scammy casino being cucks though. That's never fun.
Iskreno koristite boljeg provajdera ako možete. PokerStars mi je uvek delovao prilično golo i mračno. Srećom, ja sam u SAD, tako da postoji obilje solidnih drugih izbora lol Žao mi je što morate da se nosite sa prevarantskim kazinom koji su kurvi. To nikad nije zabavno.
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- Odgovoreno
- gotedan
- u Jun 13, 24, 07:57:32 AM
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Newbie
11
Hello, absolutely nothing, they are not replying to me.... I dont understand why is it happening...
Zdravo, apsolutno ništa, ne odgovaraju mi.... Ne razumem zašto se to dešava...
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- Odgovoreno
- gotedan
- u Jun 13, 24, 11:55:54 AM
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Newbie
11
Hvala na objavi od:
I have sent another email to all stars Support emails, i hope it will help in any way
Poslao sam još jednu e-poruku na imejlove podrške za sve zvezde, nadam se da će pomoći na bilo koji način
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- Odgovoreno
- gotedan
- u Jun 20, 24, 05:14:24 AM
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Newbie
11
Dear Bixy! It finally happened ... they returned all my money! Thank you for your help!!
Unfortunatelly my account is closed, probably because Im Russian, but thats stupid politics....
At least they returned what they owed me.
Thank you a lot for your help and support !!!!Draga Biki! Konačno se dogodilo ... vratili su mi sav novac! Hvala na pomoći!!
Nažalost, moj nalog je zatvoren, verovatno zato što sam Rus, ali to je glupa politika....
Bar su mi vratili ono što su mi dugovali.
Hvala vam puno na pomoći i podršci!!!! -
- Odgovoreno
- Bixy
- u Jun 20, 24, 05:43:39 AM
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Moderator
4454
Hvala na objavi od:
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