Dear Thomas,
I am very sorry that such situation has happened; however, after analysing the history of our communication, the Support Service employee suggested to perform the following refund procedure which you have agreed on: to charge up your balance in our casino as soon as possible. The employee asked you to create a payment request and specified that it would be processed immediately after creation. When you were registering at our casino, you agreed with the rules of the website, that all actions in your account perform at your own risk. At one time we have satisfied your refund request, the funds were returned to you. You clarified that you have gambling problems, but I have noticed your activity on this forum. You are addicted and continue to play. Perhaps you should ask for help. I can recommend such specialists to you:
GamCare is the leading recognized organization, which delivers consultations, advice and practical support in solving the problem of social consequences of gambling in Great Britain, you may visit at: www.gamcare.org.uk. Confidential hotline: 0845 6000 133.
Gamblers Anonymous is the community of men and women, who gathered in order to solve their own gambling problems and to help others to do the same. There are regional offices all over the world. Information about Gamblers Anonymous services at: www.gamblersanonymous.org.uk.
Gambling Therapy provides support and consults those who were adversely affected by gambling. Gambling therapy group members work both in Great Britain and abroad. The website at: www.gamblingtherapy.org.
Thanks for your understanding.
Sincerely yours,
Casino Columbus
dragi Tomas,
Veoma mi je žao što se takva situacija dogodila; međutim, nakon analize istorije naše komunikacije, službenik Službe za podršku je predložio da izvršite sledeću proceduru refundiranja za koju ste se dogovorili: da što pre naplatite svoje stanje u našem kazinu. Zaposleni vas je zamolio da kreirate zahtev za plaćanje i naveo da će on biti obrađen odmah nakon kreiranja. Kada ste se registrovali u našem kazinu, složili ste se sa pravilima sajta, da sve radnje na vašem nalogu obavljate na sopstveni rizik. U jednom trenutku smo ispunili vaš zahtev za povraćaj sredstava, sredstva su vam vraćena. Pojasnili ste da imate problema sa kockanjem, ali sam primetio vašu aktivnost na ovom forumu. Zavisni ste i nastavite da igrate. Možda bi trebalo da tražite pomoć. Mogu vam preporučiti takve stručnjake:
GamCare je vodeća priznata organizacija koja pruža konsultacije, savete i praktičnu podršku u rešavanju problema društvenih posledica kockanja u Velikoj Britaniji, možete posetiti na: vvv.gamcare.org.uk. Poverljivi telefon: 0845 6000 133.
Anonimni kockari su zajednica muškaraca i žena, koji su se okupili da bi rešili sopstvene probleme kockanja i pomogli drugima da učine isto. Postoje regionalne kancelarije širom sveta. Informacije o uslugama Anonimnih kockara na: vvv.gamblersanonimous.org.uk.
Terapija kockanjem pruža podršku i konsultuje one na koje je kockanje negativno uticalo. Članovi grupe za terapiju kockanjem rade u Velikoj Britaniji i inostranstvu. Veb lokacija na adresi: vvv.gamblingtherapi.org.
Hvala na razumevanju.
Iskreno vaš,
Kazino Kolumbo
Prevod 
